School of Public Administration and Management (SOPAM)

Permanent URI for this community

http://192.168.30.20:4000/handle/123456789/171

Browse

Now showing 1 - 20 of 235

A comparative study of primary school food provision programs: A case of Kinondoni and Ilala Municipals
(Mzumbe University, 2014) Ituja, Fauza M
The purpose of the study was to Compare Study of Primary School Food Provision Programs in Kinondoni and Ilala Municipality. One Hundred and fifty people include students; teachers and parents/Guardians in Kinondoni and Ilala Municipality, Dar es Salaam Region were interviewed face to face using structured questionnaire. Literature review focused on the Comparative Study of Primary School Food Provision Programs worldwide down to Tanzania. The study revealed a number of challenges to the Food provision programs. Some of the challenges include Lack/Limited Funds, Shortage of Staffs for supervision, Limited time as well as Heath Requirements. The study concludes with recommendations for creating a reliable time table that can not affect general timetable for academic purposes and find extra source of income to cover the shortage of funds in order to have good program of food provision to all school.
A scientometric analysis of entrepreneurship research in the age of COVID-19 pandemic
(Future Business Journal, 2023) Lwesya, Francis; Mwakasangula, Eliza
This article conducted a scientometric analysis of entrepreneurship research during the COVID-19 pandemic and its aftermath. The results show that the research focused on four thematic research clusters, namely (a) entrepreneurship and crisis management (b) social entrepreneurship and collaborative networks (c) entrepreneurship and entrepreneurial intentions, and (d) entrepreneurship and adaptation measures to the COVID-19 pandemic. Our analysis shows that while the COVID-19 pandemic has had significant negative impacts on entrepreneurship, innovation, digital transformation, resilience and adaptability, dynamic capabilities and organisational learning, collaborative networks, government support and customer-centric approaches enabled entrepreneurs to navigate the crisis. The review highlights the role of digital technologies, self-efficacy, organisational resilience, social entrepreneurship and entrepreneurship education in promoting small business development in the post-pandemic era.
A study on local government autonomy in recruitment and selection functions in Ilala Municipal Council
(Mzumbe University, 2013) Herman, Valerian
Local Government Reform Programme of Tanzania centered on the basic assumption of decentralization of political, administrative and financial powers and functions in the structure of a unitary state. Administratively local authorities expected to have mandate and free to carry out responsibilities concerning provision of public services and social development along its area of influence authorized under legal framework (LGRP, 1998). This study investigate on the degree at which Ilala Municipal is independent in recruitment and selection functions as directed in administrative decentralization as well as to other legal provisions. The study carries six chapters sequentially, from chapter one the introductory part of the study; there are, background of the problem, statement of the problem, objectives of the study, research hypotheses, research assumptions, significances, limitations, delimitations of the study, conceptual framework, and definition of the key terms and concept. Chapter two is on literature review, also there is theoretical/philosophical review, operationalization of concepts, literature review from earlier studies and the synthesis. Chapter three talks about research methodology which provides information about, research design, research area, population of the study, sampling procedures and sample size, data collection methods and data analysis methods. Chapter four is about presentation and analysis of the findings. Chapter five is about discussion of research findings and chapter six is about conclusion and recommendation. Finally, the Bibliography and appendices.
Adoption of electronic record keeping for human resource management at the president's office regional administration and local government, Tanzania
(Mzumbe University, 2016) Madulu, Minza
This study provides understanding of the adoption of electronic record keeping for Human Resource Management in public organizations in Tanzania, specifically to examine how employee records are kept, to evaluate the level of adoption of electronic record keeping for human resource management and to examine the challenges facing PORALG in adopting electronic record keeping for human resource management. The study employed President's Office-Regional Administration and Local Government as a study area, whereby case study research design and qualitative approach were used in order to achieve the study objectives. A sample size of 10 respondents was used. The findings were qualitatively analysed and presented. The findings revealed that PORALG uses hard copy file, CDs and computers to keep internal recruitment records, and parts of external recruitment records from PSRS. Also, uses hard copy files, computer and then in Human Capital Management Information System (HCMIS) to keep performance appraisal records. Moreover, both hard copy files and computers have been used to keep employees‟ Training and Development records. However, PORALG has little fund and experts for supporting the use of electronic record keeping, for example there are 11 IT experts who are responsible for ensuring efficiency of computers, reliable internet and the effectiveness in the transfer of employment records to POPSM. Based on findings for every research objective, the study concludes that PORALG adopted electronic record keeping for HRM to small extent, and it is in the transition from the three level (adoption stage) to fourth level (assimilation stage) of adopting electronic record keeping for human resource management, in view of the fact that electronic records at PORALG become a reliable tool for the human resource officers to accomplish few human resource functions; only promotion and compensation. It is still integrating hard copy and soft copy files in keeping employee records.
An assessment of client service charter implementation in local authorities in Tanzania: A case of Tabora municipal council
(Mzumbe University, 2016) Kanunu, Deusdedith C.
This study focused on the assessment of Client Service Charter Implementation in Local Government Authorities in Tanzania as a tool for promoting quality services to its customers and stakeholders. Client Service Charter is a mechanism of helping the employees to do their jobs better in performing daily activities as a result of superior performance in Public Organisations. The study focused in reaching the objectives that include: to assess the implementation of the charters in Local Authorities by finding out whether the employees were aware of the existence of the Client Service Charter, to find out if the customers have been satisfied with the implementation of the Client Charters and then to find out the way forward if the charters are not meeting the customers‟ needs and expectations. Qualitative and quantitative approaches were employed in this study. The sample size was 91 respondents. Primary and secondary data were gathered during the study. On primary data collection, questionnaire and interview were used to get information from respondents. Both theoretical and empirical literature reviews were conducted using the works of various scholars to support the study through illustrating various concepts of Client Service Charter in the Public sector in Tanzania. The findings of this study provided the best alternatives in improving quality services provided by the Local Authorities in Tanzania with the purpose of satisfying the customers in Public sector Organisations. Moreover, the study provided valuable immediate feedback appreciation to employees who performed better than others and gave the Organisation an opportunity to motivate them as a result of strategies improvement and employees retention for the organization's competitive advantage. The conclusion of the study showed that Client Service Charter is not only focused on bringing quality services to customers and stakeholders in the Local Government Authorities but also focusing on improving transparent, efficiency and accountability to service providers in Public Services field.
An assessment of factors that influence village government decision making: A case of Iringa district council
(2017) Samillani, C.W
This study aimed at assessing factors that influence village government decision making. It was conducted at Mapogoro village, in Iringa district. The study was guided by three objectives set to; examine the structure of village government and its influence in decision making; examine the participation of villagers in decision making at the village government and lastly; examine the influence of village leadership in the village government decision making. The study used a case study research design and a sample of 38 respondents selected through purposive and convenient sampling techniques. Data were collected through questionnaires, interview, and documentary review and analyzed by using qualitative analysis techniques. The findings indicate that, the structure of village government influence village decision making in the following aspects: insufficient power of the village government in the process of decision making, village government meetings both VC and VA, are conducted without observing the quorum of meeting and the diverse composition of village government members (politicians and technocrats) and guidelines or directives from the district level. The study has shown a low level of villager’s attendance and contribution to the VA meetings impedes decision making in the village government. Also the study has shown village leadership aspects including poor communication and information sharing in the village government, lack of accountability and transparency and low level of village leader’s trust for the village community constrain decision making in the village government. This study has made some recommendations in order to ensure effective decision making in the village government. The study recommends an emphasis for bottom up decision making approach, meeting allowance for VC members and salaries payment for village leaders such as VCP and removal of politics in the village government. The study also recommends civic education to villagers on the importance of VA meeting and that various means of communication and information sharing should be used to inform villagers about village affairs. It is further recommended that, DED office should prepare training programs for newly elected village leaders and ensure follow up to village government to strengthen accountability of leaders
An assessment of human resource practices on health sector staff in local government authorities in Tanzania: The case of Bukoba district council
(Mzumbe University, 2013) Franciscar,Joachim
This is both quantitative and qualitative case study which assessed human resource practices on retention of health sector staff specifically at Bukoba District Council in Tanzania. The overall objective of the study was to assess human resource practices on retention of health staff to local government authorities. More specifically the study sought to identify reasons responsible for the failure of the national Health policies in retaining health sector employees; to investigate challenges on implementing human resource practices like work environment and communication facilities to health staff retention and to determine interventions that can be useful in retaining health staff. This study has identified job satisfaction, career development opportunities, rewards, compensation, supervisors‟ support, working environment and working facilities as an important factors for health staff retention in the organization. Data were collected from health sector department and involve staff from all cadres. Primary (questionnaires and interview) and secondary (documentary) methods of data collection were involved. The study involved sample of one hundred (100) respondents who was both randomly and purposively selected. The study was limited to Health Sector Staff at Bukoba District Council. Quantitative data were analysed through statistical package for social sciences (SPSS) and qualitative data were pertinent to factual and logical interpretation. The findings show that employee's retention in the organization is influenced by human resource practices. The elements of dependent variable „employee's retention‟ found to be affected by intermediate variables which are job satisfaction, career development opportunities, rewards, compensation, training and development opportunities and supervisor's support. This information might be useful for human resources managers to develop other means of increasing health staff retention in local government authorities in Tanzania. The study therefore recommends that, health staff retention should be implemented effectively so as to enable employees to stay with local government authorities particularly Bukoba District Council in order to improve performance.
An assessment of local government’s responsiveness in the coordination and provision of water and sanitation services in Tanzania. The case of Biharamulo district
(2016) Gaspar, Timotheo
This study focused on assessing Local governments’ responsiveness in the coordination and provision of water services and sanitation in Tanzania. The general objective of this study was to assess the factors for Local government’s responsiveness in the coordination and provision of water and sanitation services in Tanzania, a case of Biharamulo District Council (BDC). Following the scarcity of water and sanitation in the mentioned area, the researcher was interested to know the factors that limit LG in the provision of water services. Three research objectives were developed of which one examined the role of LG in coordinating water and sanitation services. The second objective attempted to measure the attitude and satisfaction of service users on the service provided, and the last objective aimed at identifying the challenges that face LG when providing water services. The study employed a case study design to answer these research objectives above. Both primary and secondary data collection techniques were used including interview and questionnaires. The sample consisted of 99 respondents from the population of 214. The findings of the study showed that shortage of financial resources, lack of water and sanitation experts, weak institutional framework, poor water and sanitation infrastructures, low level of education and negligence to some agents were the factors for LGs’ little responsiveness in coordinating and providing water and sanitation services in BDC. The findings further showed that poor participation from the community and population increase resulted to the scarcity of water service and sanitation. Based on the findings, the study recommends, inter alia, that there is a need to redefine the responsibilities of LG in water services because there are some contradictions. The central government should also provide enough funds and experts improve infrastructure and provide education and training to increase their capacity and hence make them more responsive and accountable
An assessment of the effectiveness of sports administration in Tanzania. A case of public secondary schools in Morogoro municipality ”
(Mzumbe University, 2013) Mtengule, Valestas L
The poor sports performance in Tanzania has been the main reason towards the conduct of this study on assessing the Effectiveness of Sports administration in Tanzania: A case of Public Secondary Schools in Morogoro Municipality. Various researches have been conducted but the gap is still there because they have failed to clearly show to why Sports in Africa, specifically in Tanzania enter into trouble. Therefore the study using the theory bureaucracy of Max Weber has been done to supplement present knowledge. The variables which were put under investigation were the quality of the sports administrators, the organisation of the sports activities, relationships of sports activities and structures and the influence of policy in sports activities; the variables which are analysed in the theory of bureaucracy. In order to reach to the objectives of the study, case study research design was used and the researcher selected only 60 respondents from the population of 14814 sports stakeholders. The sample size was obtained purposively, under stratified random sampling and under simple random sampling. On the aspect of data collection, the study employed both primary and secondary methods of data collection. The data collected have been analyzed by various statistical means like frequency and percentages Moreover, the study identified the most common problems related to sports administration so that the government and the sports stakeholders know the problems surrounding them. The problems identified are poor sports administrators, poor sports organisation, poor sports relationships and poorly formulated sports policies that undermine the progress of sports activities in Tanzania. The ways on how to combat these problems have also been disclosed in this study like having well qualified sports administrators, well formulated sports policies, well organized activities and effectively related sports structures. If these are done, Tanzania may shine in the international competitions like other countries like Brazil, England, etc.
An evaluation of training needs assessment practices in local government authorities: A case study of Moshi municipal council
(Mzumbe University, 2019) Silvester, Grace Nyasoro
The study set to evaluate training needs assessment practices at Moshi municipal council. Specific objectives included determination of the extent to which training needs assessment practices are evaluated, to identify challenges in conducting training needs assessment, to examine methods and techniques applied in conducting training needs assessment, and to recommend strategies for better and effective training. The study employed a case study design. The selected samples size was 20 respondents. Simple random sampling was employed to select 15 respondents among employees. Purposive sampling was used to select 5 respondents (Heads of Department). Both primary and secondary data collection method were used. Data were collected through both qualitative and quantitative methods. The quantitative data were analyzed through descriptive statistics using various statistical means including frequencies, percentages distribution, table and figures. Qualitative data were analyzed through thematic analysis. The findings of the study revealed that staff training is one of the activities that the Council gives reasonable weights. Training is evaluated through Questionnaires, Interviews and performance reports by supervisors. However, the practice of conducting TNA is not done to a large extent due to financial constraints. The study recommends that there is a need for having a separate training section or Department in Moshi municipal council. Training need assessment should be conducted before training. It underscores the urgency of having human resources with requisite knowledge, skills and competences in conducting training needs.
An incentive pay and work performance in government organizations: The case study of Tabora municipal council
(Mzumbe University, 2015) Yohana,Deus
Incentive pay play crucial role when it comes to capacity development by motivating individuals and targeting organizational performance. But it does not always contribute to improved public work performance and may even present obstacles to capacity development. The obstacles may be linked to competing disincentives leading to capacity erosion, such as sustained low wage levels, lack of transparency in recruitment or promotion based on political affiliation. The lack of knowledge about efficient use of incentives and human resource management tools and distorting effects of donor presence, are additional reasons for failure. In this study the researcher was eager to investigate the reasons making incentive pay not increase work performance in TMC. There are incentives of both monetary and non-monetary form provided in the organizations of TMC but still rare changes occur. Different studies have been conducted looking for the significances and challenges of incentives in increasing work efficiency. With all these no study conducted to realize the reason for incentive pay fail to improve work performance in government organizations especially in TMC. Hence the researcher was eager to explore the reasons make incentive pay do not increase work performance. The study conducted by looking on three objectives which were guidelines used in setting incentive pay on work performance, the hindrance of incentive pay to increase work performance and the mechanisms to make incentive pay increase work performance in Tabora Municipal Council. The findings of the study were organized by regarding the specific objectives of the study. Each research objective findings presented separately to each other. Apart from that, the study employed case study research design to make sure the required data are gathered. This is because the case study design is good for qualitative approach and in search of more detailed information. The study used a sample size of seventy seven (77) respondents who were obtained by using simple random sampling, stratified sampling and judgmental sampling techniques. The data were collected by vii using interview, questionnaire and documentation tools. This is because the tools are relevant in case study research design. Furthermore, the data collected were analyzed by using qualitative method of data analysis. The data were synchronized and organized by transforming findings from the fields into the system of categories and transformation into meaningful information for easily interpretation and understanding. They were then presented in tabular forms, with frequencies and percentages being calculated for drawing up conclusions. Nevertheless as the study was about an incentive pay and its impact on work performance in TMC, hence the study explored and managed to know the incentive pay provided to increase work performance in TMC. In TMC, money, promotions, appreciation letters, houses, short courses, seminars and health insurance have been provided as incentives pay to workers to increase work performance. Although are provided, these incentives have not taken pace to improve work performance in the organizations. Notwithstanding, the study explains the factors causing incentive pay not to increase work performance in TMC. The most important factors said to cause incentive pay not increase work performance are such as corruption, inadequate facilities, insufficiency incentive provided, weak policy and government secular, untimely pay of incentives to workers, inadequate skills and education to workers, poor management systems, favoritism and biasness in employment. All in all, the study looked on the mechanisms to make incentive pay sound more and rise performances in government organizations are discussed in this study. This is to make a way for TMC and government in general to improve work performance through incentive pay effectively and efficiently. It is anticipation of the study that the government organizations country wise will use the findings to improve the incentive pay for work performance.
An investigation of community participation in decision making in local government authority: The case of Morogoro District council
(Mzumbe University, 2013) Joel, Sara
This study aimed at investigating the community participation level in decision making in local government authorities, specifically in the Village Assembly Meetings in Morogoro District Council. The government of Tanzania has been advocating various local governance and participation initiatives through the famous Decentralization by Devolution Policy of 1998 and the Local Government Reform. However, local people/communities at lower level at large have always been unable to utilize effectively this opportunity in their areas of jurisdictions. This is because they lack critical capabilities or competence needed to have more control of their resources. The concept of community participation is central in underpinning successful development programmes. Studies on the Tanzanian government's efforts to decentralize decision making to the districts and ultimately the village levels indicate that, local people do not constitute key players in the processes and have limited participation in decision making. This study was conducted in six villages in Morogoro District involving 80 respondents who were purposively and randomly selected. Data were collected using structured questionnaire, supplemented by interviews for key informant and observation. Data were analyzed through Statistical Package for Social Sciences (SPSS) and Microsoft Excel Spread Sheet. The findings showed that the level of education was the key factor that affect decision making in village meetings. Villagers were occasionally given feedback and report on development and financial matters, although accountability of villager leaders was ranked very poor. The study recommended that to enhance villagers‟ participation in decision making, there should be frequent village meetings, accountable and transparent leaders, leaders with scandals of misappropriating village funds and projects should be forced to step down.
An investigation of job satisfaction among secondary school teachers: The case study of Babati town council ”
(Mzumbe University, 2015) Paulo,Siyoi Simon
Job satisfaction among secondary school teachers in Tanzania is becoming an area of major concerns as highlighted by recent research studies and reports. Significantly job satisfaction is very essential to the continuing growth of employment system around the World. The General objective of the study is to investigate on job satisfaction among secondary school teachers as a whole and Babati Town Council in particular. The specific objectives of the study was; to determine the level of satisfaction and factors for job satisfaction among secondary school teachers, to identify the causes of job dissatisfaction among secondary school teachers and to identify measures to be taken to ensure job satisfaction among secondary school teachers at Babati Town Council. A study sample of 50 (N=50) teachers were surveyed. This study was for secondary school teachers who were chosen purposively regardless their gender (male or female), age and level of education of respondents. A case study design used since it allows an intensive investigation of a particular unit under consideration (Kothari, 2008). This research used descriptive type of case study, which investigated relationships between constructs. Using case study was advantageous to the researcher because of its focus on in depth investigation of individual, groups or organization. Sampling procedure which were used were purposive convenient sampling and purposive random sampling. The data was collected using questionnaire and documentary review methods. The collected data were analyzed using descriptive statistics method where it used percentage in interpreting data. The study findings revealed that teachers are not satisfied with their work due to several factors; including low salaries earned, poor working and living environment, such as poor teaching facilities, lack of housing facilities, workload and lack of recognition form management, government and the society. The study suggests to the policy makers to account for these difficulties under which teachers work and live including issues of salaries, housing and recognition in order to retain committed teachers, eliminating strikes and achieving maximum quality education for the National development.
An investigation of urban community participation in planning and implementation of local government development programme in Ilala Municipal council
(Mzumbe University, 2016) Ngawe, Erick
Community participation in development programmes is revealed to be vital in development approach in order to ensure success and sustainability of community based programmes and projects. It provides the chance for local people and other stakeholders to come together at one Table for the purpose of sharing experience and decision making on the provision of social services in the community. This study sought to investigate the effectiveness of urban community participation in planning and implementation of development programme and projects. Specifically the study expects to address the following four specific objectives, first to identify and describe development programmes and projects, second to investigate the extent to which urban community participate in planning and implementation of the development programs and projects, third to describe and examine the challenges of community participation in urban development program and projects, and lastly to examine the ways used by the local government authority to motivate community participation in development programmes and projects. The research findings revealed that community participation in the development process has numerous benefits in service delivery such as provision of required services, satisfied services, proper use of public resources and speed up development process. The implication of these findings to the policy makers and other stakeholders is to design strategies that could ensure that there is effective participation of local community in decision making process from setting priorities, develop plans as well as proper utilization of human resource and implementation of programmes and projects which have been identified by the community. Also the policy should state clearly the importance of conducting training to mtaa leaders at the ward level.
An investigation on people’s participation in village assembly: A case of Biharamulo District council, Tanzania
(Mzumbe University, 2017) Ndikwiki, Edosi
This study investigated people’s participation in village assembly. Despite the presence of official directive which requires at least 20% of people to attend the statutory village assembly meeting, the studies reviewed by researcher indicated that most of people are not attending the statutory village assembly meetings. It is this reason which triggered the researcher’s interest to undertake this study. Three research questions guided data collection, that is: What is the actual trend of statutory village assembly meetings attendances? What are the reasons for poor attendance at the statutory village assembly meetings? Are the village leaders taking measures to make people attend the statutory village assembly meetings? Case study design was used to address the above three questions whereby the research approach employed was mainly qualitative in nature. The study used the sample of 18 people selected from two villages. The documentary review and interview guide were used as data collection instruments. The data collected from the field were analysed by using content analysis approach (narrative approach). The findings obtained from the study indicated that the state of poor attendance at the statutory village assembly meetings is mainly caused by village leaders themselves especially in failing to implement some core issues which are part and parcel of their duties. The study further testified that there is lack of awareness among the villagers on the importance of attending the statutory village assembly meetings. As it was realised from this study that together with the presence of complaints against irresponsibility of village leaders, even those few villagers who normally attend the statutory village assembly meetings have failed to take serious measures like giving the elected leaders particularly the Village Chairperson (VCP) the vote of no confidence or in other way to conduct the peaceful demonstration which indicates their concern on the irresponsibility of their leaders. At this point, the researcher suggests that the provision of civic education to villagers is very important for the effective participation of people in the statutory village assembly meetings. In similar vein, recommendations to specific authorities and policy maker were asserted in regard to these findings, and suggestions for further research were also asserted.
Analysis of factors leading to teachers turnover in rural district councils: A case study of Simanjiro district council
(2016) Marwa, Christina
It is envisaged that, twenty percent of teachers at the rural schools are quitting their jobs in the first year of their employment ( Upendo 2011). This study aimed at analyzing the factors leading to teachers’ turnover in public schools that are in rural local government authorities. The study employed a case study design and sampled 91 teachers from Simanjiro District Council. The study found that, Teachers’ turnover rate in Simanjiro District Council is alarming at the average of 31.2%, whereby in general teachers’ turnover rate is ranging on the average of 10.4% while national labour turnover rate is ranging at the average of 1.9%. It was also found that both extrinsic and intrinsic related factors significantly affect teachers’ turnover in Simanjiro District Council. The study concluded that the teachers ‘turnover rate for Simanjiro District Council is very high to the extent of jeopardizing the education service in Simanjiro District Council. In order to reduce teachers’ turnover, the government should improve benefits to teachers such as better packages, meet teachers’ prospects, control external forces or pressures that influence teachers’ turnover, change of administrative guidelines and put in place strategies that maximize teachers’ job satisfaction. The study recommends to LGAs to design treatment mechanism for rural teachers. Teachers are very significant resource of the government which makes the government role of education to be fulfilled; Government through LGAs should pay teachers based on their work environment and look into their salary scale and draft a compensation packages that are considered competitive in order to retain talented teachers in the rural areas.
Analysis of pastoral and farmers land conflict in Tanzania: A case study of Arumeru distict,
(Mzumbe University, 2015) Helen, James
This study aimed at Roles of political leaders in managing land conflict: a case study of Arumeru district Council. The researcher focused at investigating on the causes of land conflicts, roles of political leaders on land conflicts, and effects of land conflicts between pastoralist and farmers in Arumeru District. Land conflicts often have extensive negative effects on economic, social, spatial and ecological development. Land conflicts can have disastrous effects on individuals as well as on groups and even entire nations, of which has caused a lot of tragedy to the lives of pastoralist and farmers within the conflicting areas. The study adopted a case study design whereby a sample size of 84 was used to get information. Purposive sampling technique was used to obtain wards, villages and respondents. Both primary and secondary data were used whereby in primary data interview and questionnaires were used while in secondary data documentary source was used. Data was analyzed quantitatively and qualitatively The study revealed that root cause of the conflicts lies mostly in the lack of security of tenure on land that most smallholder producers depend on for their livelihoods. Policy deficiencies and contradictions have been uncontrollable. Finally, the study recommended to the government leaders on a number of issues such as the issue of education is also vital, especially on laws, regulations and procedures governing land ownership. The villagers need to have basic education on procedures required to own a piece of land but also official documents for a land inherited from the parents.
Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
(Mzumbe University, 2011) Lushakuzi,Simon Shaban
This research was conducted in Dar es Salaam city at Ubungo bus terminal (UBT) and in Morogoro municipality at Msamvu bus terminal (MBT). The main objective of the research was to analyse relationship between quality of services as measured by reliability, responsiveness, assurance, empathy, and conduciveness of materials on the one hand and passengers‟ satisfaction at bus terminals in Tanzania, on the other. This research focused on passengers at bus terminals who were thought to be forgotten in the sense that there exist low standard terminal services for them. Literature review focuses on key concepts, service quality and diverse service quality models including servqual, servperf, serviscape and servuction. A case study design was adopted, with a sample of one hundred and thirty one (131) respondents. Primary and secondary data collected were tested and found to be fit, reliable and valid for making meaningful interpretation. Furthermore, the result indicated that multi-methodology approach was appropriate in gathering information. The research findings were based on all Total Score Value (TSV) results at Ubungo and Msamvu bus terminals which indicate unfavourable opinions and the association of all attributes were at 0.05 and 0.01 significant levels. The study came up with the conclusion that the understanding of quality management for vehicle operation has a significant influence on standard of service at the bus terminals. As such, form of operators licensing should be appropriate to ensure that operators of public transport services meet specified standards of competence and integrity to enhance customers‟ satisfaction at bus terminals.
Application of e-Learning in HLIs in Tanzania: The case of HLIs in Morogoro region,
(2016) Willy, Innocent
The aim of this study was to assess the assessed the application of e-Learning in HLIs in Tanzania. Specifically the study aimed at identifying the e-learning services available in HLIs, determining the relationship between the learners, instructors and application of elearning in teaching and learning process as well as identification of challenges on the application of e-learning in HLIs. The data for this study were collected using questionnaire from Mzumbe University, Sokoine University as well Jordan University from Morogoro region. A sample size of ninety (90) respondents comprising of thirty(30) tutors/ instructors and sixty(60) learners/ students were used in this study. Both probability and non probability sampling techniques were used in establishing as sample size of ninety respondents. Under probability sampling technique, a simple random sampling was used while under non probability sampling the purposive sampling technique was used. The data collected were analyzed both qualitatively and quantitatively as well as descriptive statistics such as mean and standard deviations were used to present the findings obtained. The research findings reveal that the among the challenges toward effective application of e-Learning in HLIs in teaching and learning process include: inconsistent power supply, insufficient internet connectivity, few expect to support the e-learning users in HLIs, computer illiterate for some students, inadequate ICT infrastructures, financial constraints in terms of operating cost of internet services and shortage of computer in computer lab, poor government support (financially). Therefore application of e-Learning to be effective there is need for multiple initiatives from Tanzania Commission University (TCU) should encourage and motivate instructors and learners to use e-learning in their learning context, formulating partnership with international agencies which will support to invest in ICT facilities as well as MoEVT should shape education curriculum enable the learners since they are in primary school to have computer knowledge., equal budget allocation on ICT matters in HLIs, there is need for more investment in infrastructure, seminars and courses for learners and instructors/ tutors on e-learning use.
Assessing the impact of income generating activities toward development of coastal communities in Tanzania: A case of Pangani District council, Tanzania
(2015) Kaskazi, Rose P.
This study assessed the Impact of Income Generating Activities on Development of Coastal Communities in Tanzania, a case study of Pangani district council. The study is based on four specific objectives which sought to: identify the main types of income generating activities; identify the factors affecting the development of income generating activities; determine the factors hindering community participation in income generating activities; and assessing the impact of income generating activities in Pangani district Council. A target population of 4697 people was used and a sample of 80 people was selected to represent the population. Non probability sampling techniques were used in choosing the sample. Purposive sampling was one of the non-probability techniques used to ensure that various types of enterprises were included in the research. Data were collected using questionnaires; interview; and documentary review methods. The collected data were analyzed by using documentation method. The result from this study showed that, there are different income generating activities done to increase household income such as agricultural services, animal husbandry, wholesale distribution, fishing, retail business, and service business. The problem of poor market facilities, limited access to land for building houses and crop cultivation, inadequate communication aid during fishing trip, lack of signal light at fish land station, market challenges, government policies and regulations, hard conditions of taking loan given by financial institutions, and low capital, were the factors affecting the income generating activities of coastal communities. Despite those factors, the income generating activities done, helped to increase household income and to bring development of coastal communities. Income generating activities empower coastal women to bring improvement in women's participation in household decision making, family planning, children survival rate, health and nutrition and children education especially girls education.

Browse

Browsing School of Public Administration and Management (SOPAM) by Title

Results Per Page

Sort Options