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Business communication skills: Students' handdbook
(Research, Information and Publication Department, 2002) Shumbusho George N.; Mwaijande Francis A.
This handbook is our contribution to advanced students who are preparing to enter the business world. A glance on the content of this handbook reveals topics pertaining to the most common types of communication students will likely engage in orally and in writing. Interestingly, the book also deals with the type of messages students will need to write in order to get a job of their choice! Briefly, the aim of this handbook is to help students refine their communication skills when they write or speak for a business purpose.
Communication is something practiced by all, regardless of occupation or level of authority and responsibility. We all need to improve on this very vital skill, and for this reason, we felt that the choice of the typical business topics will make this handbook achieve its objective mentioned above. We have organized the handbook as follows:
Chapter One: defines the terms “business communication” and “communication”. It presents a brief theoretical discussion on communication processes.
Chapter Two: deals with oral communication. This has been considered very important because human beings spend much of their time at work speaking and listening to their colleagues and customers than in writing and reading.
Chapter Three: is about business letter writing. It discusses the principles of writing business letters and presents standard parts of a business letter. It also provides models of business letters.
Chapter Four explains the importance of business report writing. We know that our students once they secure jobs, it does not take long before they are required to produce a report of some kind. Hence we have attempted to discuss the theory of report writing and at the same time provide a sketchy model of a business report written on the basis of the discussed theory.
Chapter Five is about business meetings. As in chapter four, our students, whether they like it or not, they will attend business meetings and even chair them. That is why we have provided them with (more important) the procedures when conducting business meetings.
Chapter Six discusses the role of interviewing in the hiring of employees. We have considered this topic to be crucial in that over 90% of our students will be employed after having attended interviews. We believe that interview will continue to be the major method by which organisations will continue to use to hire personnel. We should, however, point out here that our today’s students will one day graduate and get employed in various organisations. Once employed, they may be called upon to interview other prospective job seekers; hence they will assume the role of “interviewers”. We advise our students (who will later be our graduates) to read about this aspect from other sources. At the end of each chapter, we have provided some exercises for students to practice the skills learnt in the chapter.
Local government reforms in Tanzania
(Mzumbe University, 2012) Warioba Moses Daud; Warioba Letisia
The focus of the local government reform program 1996-2008 is on building capacity of local authorities to be efficient and effective organizations and accountable lead actors in the planning and implementation for delivery of basic services, social, economic development and poverty reduction interventions; enhancing participation and demand for accountability by the
Citizens for efficient and effective use of public resources, delivery of public services, and poverty reduction; and strengthening capacity and systems on financial management fundamentals in both higher level local government authorities (HLG) and lower level local government authorities (LLG). The ultimate aim of the Tanzania reform agenda local authorities is to improve and increase the application of accountability, transparency, and participation for public service delivery to the satisfaction of the people and stake holders alike. This goal is also considered as a strategy towards poverty alleviation. The movement towards decentralization by devolution (D by D), is an attempt to, among other things, improve the application of corporate management principles in the delivery of public services and increase productivity of councils and public sector at large.
Qualitative and survey research methodologies: A practical guide for advanced social sciences students, research practitioners and management consultants
(Mzumbe University, 2017) Rasheli Geraldine Arbogast
This book is intended to enhance understanding of research methodology to advanced social sciences students, researchers, monitoring and evaluation practitioners and those involved in procurement and provision of related professional services. The book covers qualitative and quantitative research processes, practical examples and exercises on how to do literature review, traditional conceptual framework and measurement of variables, sampling strategies and model specifications for policy analysis. Moreover, issues such as selecting data analysis techniques, preparation of research proposals, reports and articles, measuring and evaluation of research projects have been explored. Besides, the book has explore action research methods, means of responding to expression of interest and requests for proposals for consultancies.
The role ofmediating effects of user satisfaction and behavioural intention on the influence of the electronic tax system on tax compliance behaviour: An application of bootstrapping technique
(TIJAB (The International Journal of Applied Business), 2021) Masunga, Faustine Juma; Mapesa, Harun Jeremia; Mwakibete, Andwilile Nyalle; Derefa, Moshi James; Myava, Jema Edmund; Kiria, Joseph Simon
The purpose of this study was based on the role of mediating effects of user satisfaction and behavioral intention on the influence of the e-tax system on tax compliance behavior. A mixed-methods approach (sequential explanatory design) was applied where the qualitative findings were used to supplement the results from the quantitative findings. A PLS-SEM technique with SmartPLS 3 was used to analyse data quantitatively while the
qualitative data were analysed using thematic analysis. The results revealed that behavioural intention mediates only the relationship between information quality and tax compliance behaviour. When applying multiple mediators, the findings unveiled that service quality and system quality have a significant positive indirect effect on tax compliance behaviour
Process evaluation of result based financing program on improving maternal health in Kishapu district council, Shinyanga region
(Mzumbe University, 2019) Ngwale, Tedson J.
Shinyanga region is one among the regions of Tanzania mainland with high maternal mortality rate (MMR). In 2015, it was reported to have 60 MMR and ranked number one due to unsatisfactory health condition and poverty index. Result Based Financing (RBF) was introduced in Tanzania particularly in the regions with high burden of diseases with the aim of achieving Universal Health Coverage goal and to offset the long-term health sector challenges. RBF was implemented in Shinyanga from 2015. It was initially implemented in 157 health facilities where in Kishapu District Council (DC) is implemented to 55. Since the implementation of RBF in Shinyanga, there are limited studies conducted to evaluate its progress. Thus, the study aimed to conduct a process evaluation study on improvement made by RBF program on maternal health services in Kishapu District Council. Specifically, the study ascertain the extent to which maternal health have been improved at health facilities due to RBF implementation; to examine whether maternal health services delivery and support functions consistent with RBF system; also, to examine healthcare provider’s perceptions on bonus payment for RBF implementation towards improving maternal health services. The study employed a descriptive cross- sectional design with a mixed method approach. A semi-structured questionnaire was used to collect data from randomly selected 147 respondents from all 55 health facilities. Quantitative data was analysed by the use of SPSS V. 25.0 and descriptively presented by tables, figures, and measure of central tendency. Qualitative data was analysed with the help of ATLAS ti version 8.2.4 programs for content analysis. The results reveal that, (82.3%) of the health professionals provided appropriate healthcare to women with delay in labour as per national health guidelines, (80.3%) provided routine postnatal care to mothers and their new-borns, whereas all interviewed health professional (100%) provided care to women and new-borns as per standard precautions for preventing hospital-acquired infections. Nevertheless, (81.65%) of health professionals did not carry out an exit interview with their clients to gather important information about the quality of maternal health services.