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    A systematic review of the extant literature on the Tanzanian e-government services for economic development
    (Sage, 2024) Mwilongo, Kardo J.; Kachota, Beth
    This paper investigates the existing Tanzanian e-government services for economic development through a systematic review of the literature. The main objective is to examine researchers’ articles on e-government services towards achieving the Tanzanian economic growth as well as the current issues and trends on e-government globally. Specifically, this study aims to answer three research questions on: what are the functional e-government services in Tanzania? What is the level of Tanzanian e-government service performance? And what are the factors influencing Tanzanian e-government service performance for economic development? A systematic literature search was conducted on four aggregate data sources, which included Google Scholar, ResearchGate, CORE, and Refseek. A combination of search key terms was employed to obtain the data sources from 2015 to 2022. One hundred and five articles were found by the combined search and screened, resulting to eighteen articles that were recommended for the study. Content and Microsoft Excel computer application were used to analyse the screened data sources. The findings reveal that, a number of functional services is offered and considered potential for revenue collection and contribute to the nation’s economic development. Nevertheless, Tanzania has improved and dynamically advanced to the transaction level of e-government implementation where the majority of the citizens interact for services and information. However, factors related to the activeness of the platforms, accessibility, usability, infrastructure, security issues, privacy, and technical support services among others, were identified to influence the performance of Tanzanian e-government services and thus call attention to the government in addressing these issues.
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    Assessing journalists’ language tone and sources used in reporting HIV/AIDS information in Tanzanian newspapers
    (Sage, 2024) Kanyika, Martin E; Siyao, Peter O
    This paper assesses the tone of the language and the key sources used by the journalists when reporting HIV/ AIDS information in Tanzania’s newspapers for six years between 2002–2004 and 2017–2019 respectively. Two leading broadsheets published on daily basis, the Daily News and Mwananchi were selected. Content analysis and discourse analysis were used as the data collection and analysis methods. Microsoft Office Excel 2010 was used to analyze quantitative data whereas NVivo was used to analyze qualitative data. The findings indicate that the language employed was offensive, discouraging, and laden with complex terminology. Additionally, the study uncovered an optimistic and positive tone in the messages, yet the structure of sentences lack persuasiveness. Moreover, the findings underscore a reliance on international sources for HIV/AIDS information. The research suggests that the overall language employed was inadequate. It asserts that despite the usage of positive tone, yet the language employed lack constructive, informative qualities and not suitably framed for the easy comprehension of their target audience. Furthermore, the findings advocate for journalists to consistently seek improved language tone for conveying HIV/AIDS information to the public. Moreover, the current study proposes that media outlets should provide training to the journalists on the good techniques of framing HIV/ AIDS information covered in Tanzanian newspapers for awareness creation. This study contributes to the existing body of knowledge on the journalists’ importance of using positive language tones when covering and reporting HIV/AIDS information in the newspapers for awareness creation in Tanzania.
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    A systematic review of the extant literature on the Tanzanian e-government services for economic development
    (Sage, 2024) Mwilongo, Kardo J.; Kachota, Beth
    This paper investigates the existing Tanzanian e-government services for economic development through a systematic review of the literature. The main objective is to examine researchers’ articles on e-government services towards achieving the Tanzanian economic growth as well as the current issues and trends on e-government globally. Specifically, this study aims to answer three research questions on: what are the functional e-government services in Tanzania? What is the level of Tanzanian e-government service performance? And what are the factors influencing Tanzanian e-government service performance for economic development? A systematic literature search was conducted on four aggregate data sources, which included Google Scholar, ResearchGate, CORE, and Refseek. A combination of search key terms was employed to obtain the data sources from 2015 to 2022. One hundred and five articles were found by the combined search and screened, resulting to eighteen articles that were recommended for the study. Content and Microsoft Excel computer application were used to analyse the screened data sources. The findings reveal that, a number of functional services is offered and considered potential for revenue collection and contribute to the nation’s economic development. Nevertheless, Tanzania has improved and dynamically advanced to the transaction level of e-government implementation where the majority of the citizens interact for services and information. However, factors related to the activeness of the platforms, accessibility, usability, infrastructure, security issues, privacy, and technical support services among others, were identified to influence the performance of Tanzanian e-government services and thus call attention to the government in addressing these issues.
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    Library service provision for improved satisfaction among library users in selected university libraries in Tanzania
    (Regional Journal of Information and Knowledge Management, 2024) Kaishe-Mulungu, Dativa Donati; Mugyabuso Julius Festo, Lwehabura; Consolata, Angello
    Rationale of Study – Libraries are crucial in providing services and information resources. However, university libraries in Tanzania lack sufficient services, facilities, and resources to meet the needs of their users. Therefore, this study assessed user satisfaction with library services in Tanzania. Specifically, to determine the existing library services provision in the selected universities, to determine the extent of users' satisfaction with library services, and to examine the influence of library service provision on user satisfaction. Methodology – The sample size was 397 respondents, who were academic staff, library staff and students from five selected universities, selected through simple random sampling as per Israel (1992) sample determination table, and 68 key informants, who were heads of university departments, were selected through purposive sampling. Both qualitative and quantitative information were collected using questionnaires and interviews. The quantitative data were analysed using SPSS software, while the qualitative were analysed through content analysis. Findings – The results indicated that the primary services provided by libraries were circulation (22.2%), internet (15.6%) and reference services (14.9%). Furthermore, the study found that the satisfaction levels were statistically significant at 5% and 1% levels of significance. The majority of respondents (53%) rated the service quality in terms of information availability as high. Implications – The study also revealed that library service provision significantly influenced user satisfaction. These results imply that respondents were satisfied with library services. However, there are some challenges, such as internet connectivity, institutional repository and secretarial services, which were recommended for improvement. Originality – This is an original study conducted in five selected universities in Tanzania
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    Address cancer awareness among rural women: A case study of Morogoro rural district
    (International journal of scientific and research publications, 2015) Kotoroi, Gladness
    The paper aims at establishing strategies for improving access to, and use of information on cancer by women in Morogoro Rural District for addressing cancer. Specific objectives were to: assess the status of cancer awareness among women in Morogoro Rural District, identify challenges encountered by rural women when accessing information on cancer and to recommend strategies that will enhance dissemination and use of information on cancer. Social survey method was used for conducting this study. The data were collected from a total of 100 respondents through questionnaires, interviews, focus group discussions and observations. The respondents were drawn from four villages of two wards of the study area. The findings revealed that cancer is still not well known by rural women. The findings indicated that rural women faced many challenges on access and use information on cancer. They had limited access to information on cancer namely: unawareness about cancer disease, levels of illiteracy, lack of time, limited sources of information, and unavailability of proper places at which information could be accessed The study recommended that in order to deal with the problem of illiteracy adult education programme should be organized. On the other hand the study recommends that several media be used for disseminating information so that information can be accessed conveniently by different stakeholders according to their preferences. On top of that, health workers in collaboration with other stakeholders, should be encouraged to diversify ways of disseminating health information. The government should also set aside budget for dissemination of information on cancer as is the case for other diseases such as malaria and HIV/AIDS.
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    Fostering knowledge management and organizational learning recital: Experiential scrutiny of human resource’ best practices in banking, Tanzania.
    (International journal of recent scientific research, 2022) Mollel, Daud; Kotoroi, Gladness
    This paper assessed the influence of human resource management best practices on Employees‟ performance among accessible pensionable banking employees in Dodoma City, Tanzania. Quantitative and qualitative paradigms were employed using mixed sequential Approaches. Data collection was from documentary reviews, interviews, observations and Questionnaires. Purposive and convenience sampling, descriptive statistics, correlation, Regressions and ANOVA techniques were adopted. It was revealed that a bundle of human Resources best practices, knowledge management (KM) and organizational learning (OL) Have great influence on employees‟ performance. While training and development assures the individual of competences, compensation and reward contribute a lot to employees‟ Motivation to perform.
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    Tanzania Modern Librarians in Research and Development Enquiry: A Literature Review
    (Library philosophy and practice (e-journal). 6644, 2021) Mwilongo, Kardo; Kotoroi, Gladness
    The modern and advanced development in Information and Communication Technology (ICT) has influenced various changes in the universe and resulted to phases of paradigm shifts and affected individuals, groups, organizations, institutions and states. The globalization of everything has similarly modernized and impacted the academic libraries and librarians. Modern academic libraries strive and undertake this development in facilitating sharing of research data and outputs with its potential stakeholders for Research and Development (R&D). Librarians and have to adapt new and emerging technologies, deploy the web technologies for cyberspaces, smart or digital library information and services, transform to embedded librarians for dynamic collaboration and partnership with stakeholders in sharing experience, research data and products for innovative R&D. Professionalism and personal competencies are the panacea for the modern librarians to remain relevant in the new environment. Technology and knowledge gaps lead to challenges that the modern libraries have to address and sustainably maintain their visibility, collaboration and sharing of research data and products for R&D. More important, modern libraries have to fully embrace the digital innovations, promote linkages and collaboration with R&D institutions or centres. Moreover, they have to integrate various innovative policies which foster sharing of research data and products and to make technology and innovative R&D among the core components of the university functions.
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    Impact of information technology in banking innovations: A case of Azania bank limited Tegeta- Dar es Salaam
    (International journal of scientific and research publications, 2015) Kotoroi, Gladness
    Innovation is broadly seen as an essential component of competitiveness, embedded in the organizational structures, processes, products, and services within a firm. The objective of this paper is to explore the impacts of technological innovation to the performance, in banking industry. The study was conducted in Dar es Salaam using Azania Bank Ltd at Tegeta branch as a case study. The population of the study included all Azania staff and its costumes the sample size of 58 respondents was drawn randomly from the entire population. Primary and secondary data were collected using interview, and observation The qualitative data were content analyzed while quantitative data were analysis’ numerically, analyzed. Results of this study reveal that ICT has impacted positively on banking performance. It is also observed that market performance indicators’ such as net income and market share are supported by innovation types performed. The researcher suggests that banks should continue to employ farther technological innovation in “back-office” technologies, as well as to “front-office” technologies in order to improve their performance and increase customer satisfaction. The research also suggests that organizational research should be done before the implementation of any new technological application as well as periodical evaluation must be done after the implementation to ensure progressively market performance. The findings provided by this research have significant implications for the commercial applications when designing marketing strategies to improve business performance in banking industry. Having a clear understanding of the exact nature of innovations will help banks to prioritize their market, services and technology strategies, to be followed by appropriate subsequent action plan
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    Prisoners’ information dissemination by national central library in Tanzania: Challenges and the way forward
    (Serial librarian, 2022) Kotoroi, Gladness L.; Tukae, Nancy E.
    This study discussed challenges facing the Tanzania National Central Library (TNCL) in providing information services to prisoners. Data were collected using a structured interview and standardized questionnaire that were administered to 41 librarians. Face to Face interview was conducted with the Library Director and two Heads of Departments who were purposefully selected. Each interview lasted between 30 and 40 minutes. All 41 TNCL employees were included in the sample of the study. The quantitative data outputs were presented in the form of descriptive statistics, mainly in tabular form while qualitative data, which were subjected to content analysis were presented mainly in a narrative form. The findings indicated that TNCL uses various sources to disseminate information to prisoners. Moreover, they also indicated that TNCL faces several challenges including inadequate funds, poor infrastructure systems, restrictive prison policies and lack of library buildings which is deterring provision of information services to prisoners. The study recommended that all of the raised challenges should be solved to facilitate information provision services to prisoners
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    Socio-demographic determinants of access to climate change information among tomato growing farmers in Mvomero district, Tanzania
    (2020) Sanga, Evaristo Eliakim; Elia, Emmanuel F
    This study investigated tomato farmers’ access to climate information in Mvomero District in Tanzania. This study used mixed approach where both quantitative and qualitative methods were used. The study comprised of 60 farmers’ who were systematically randomly selected. Questionnaires, focus group discussions (FGDs), and in-depth interviews were the methods used in data collection. Quantitative data were analysed by using SPSS while content analysis was used for qualitative data. Key findings show that majority of farmers use radio as a source of climate change information. The study discovered that gender, marital status, age, level of education and income were the socio-demographic factors influencing access to climate change information. The study concludes that socio-demographic factors influence farmers’ adaptation to climate change. The study recommends the establishment of ICT climate change information systems that can provide timely, relevant, and reliable climate change information to farmers. The study also suggests the use of mobile phone technology to reach out a wider population of farmers.
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    Involvement of library users in collection development of hybrid academic libraries in Tanzania
    (International journal of library and information science, 2018) Mwilongo, Kardo
    Collection development in any academic library is an on-going process. It is undertaken by librarians and library services staff with inputs from different stakeholders, including the academic and non-academic staff, administrators, and students. The main objective of this paper is to assess the involvement of library users in collection development of hybrid academic libraries in Tanzania. A triangulation approach for data gathering was adopted. Structured and standardized self-administered questionnaires were used to collect data from 82 respondents who were randomly selected from a population of 301 library professionals and academic staff. Key informant interviews were conducted with four library directors and four ministers of education for students’ organizations to complement the data obtained through the questionnaires. The findings of this study indicate that library users lack information literacy skills and they are rarely involved in selection, evaluation and weeding of library information resources. Based on this ground, it is recommended that academic libraries should establish an academia forum within a library website for sharing information with the academic departments and information users in general in respect to library collection development. Additionally, users should be provided with annual evaluation and weeding forms to comment on quality and usefulness of the resources and data sources available in their respective areas of study and suggest for amendments where necessary.
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    A systematic review on the extant of outdoor advertisements literature in developing countries
    (Open journal of business and management, 2022) Mwilongo, Kardo; Swallehe, Omary
    Purpose: The current paper aims at investigating outdoor billboards advertising marketing in developing countries by looking at the current literature through systematic review of literature. The main purpose is to look at how researchers are studying outdoor billboards advertising marketing, what are the current issues investigated and what is going to be the direction of outdoor billboards advertising marketing in this part of the world. Design/ methodology/approach: The paper employed a systematic review of literature in which 42 research papers were investigated. These 42 papers were searched from five databases namely; Google Scholar, REFSEEK, Base, CORE and Research gate. Findings: The findings revealed that three areas seemed to be investigated more frequently by researchers in this area. These themes are; designing and modelling of billboards, billboards and drivers destruction as well as billboards and consumers buying behavior. Limitations/implications: The current study is limited to the facts that, it only employed a systematic review of outdoor billboards advertising marketing in developing countries. Future studies should embark on studying outdoor billboards advertising marketing from different perspective using different methods. The findings further reveal that little has been studied regarding the effects/impact of outdoor billboards advertising marketing on organizational performance from the literature we have reviewed. The findings also revealed that this area is not attracting many researchers at least in developing countries. Practical implications: This investigation is an eye opener to the researchers in the outdoor billboards advertising arena on the directions for future studies. The study has identified the area where the researchers are putting much emphasis and the area which has not been studied significantly. It also shows the dominant methodologies and the gap to be filled by future researchers. Originality/ value: This paper achieved the main purpose of studying the outdoor bill boards advertising marketing in developing countries.
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    Collection development practices in academic libraries in Tanzania
    (Journal of librarianship and information science, 2020) Mwilongo, Kardo Joseph; Luambano, Ireneus; Lwehabura, Mugyabuso J.F.
    The aim of this study was to assess the collection development practices in academic libraries in Tanzania. Specifically, the study examined the collection development practices and factors that influence these practices. The study involved four academic libraries and employed both qualitative and quantitative methods for data collection and analysis. Primary data were collected through informant interviews, observations and questionnaires methods. The study involved 44 library staff who filled in self-administered questionnaires. The study discloses that collection development practices and particularly evaluation and weeding or deselection are rarely conducted at these academic libraries. The findings further reveal that collection development practices in academic libraries in Tanzania are constrained by inadequate funding, lack of skills for hybrid collection management and lack of collection development policy catering for both print- and electronic-based information resources. On the basis of the findings, the study recommends that academic libraries should establish a comprehensive collection development policy and introduce professional development programmes to library staff for efficient management of hybrid collections.
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    Systematic review of open education resources repository: A gateway for scholarly communication in developing countries
    (Dar es Salaam University Press(DUP), 2023) Kachota, Beth; Mwilongo, Kardo J.
    Development in information technology has universally led to an increase of the importance of Open Education Resources Repository in achieving the sustainable development goals on the promotion of quality education and supporting innovation in the community. The technology of open education resources repository has been prominent since 2010 and comprehensively adopted in developed countries but dynamically improving in developing regions though its performance fairly convince appreciations on the invested initiatives. This paper establishes the need to examine the users’ awareness of the repository, performance and influencing factors on the performance of open education resources repositories in developing countries. A systematic review of literature was employed in which 25 research papers were investigated. The papers were searched from four aggregate tools, namely Google Scholar, Research Gate, Open Praxis and Refseek. The Excel computer application software was used to analyse quantitative data whereas qualitative data was subjected to content analysis. Among other things, higher learning institution open education resource repositories in developing countries are becoming common among the academic community. Their performance is significantly remarked in erratic context between regions and diagnostically hampered by varying factors, including technological and infrastructural aspects, financial disputes, environmental and institutional issues. On this, the institutional management support, commitment on creating open access resources which resulted to minimal satisfaction on the contribution of the repositories among the scholars and open education resources repository guidelines such as policy, procedures and standards impacted the repositories performance. The paper encourages on the need for improving information resources acquisition, efforts on raising awareness, dissemination, advocacy, marketing, and management and user support services. However, open education resources repository policy needs to be improvised for quality control and procedures for backup to enhance security, intrusion and mitigation of the effects of potential disasters and fostering sustainability of the open education resources repository.
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    Assumptions of the future of artificial intelligence in Tanzania academic libraries: A review of literature
    (Dar es Salaam University Press (DUP), 2023) Mwilongo, Kardo Joseph; Mwageni, Rhodes
    This paper insight the assumptions, opportunities and challenges of the use of interactive and engaging applications of artificial intelligence in academic libraries in Tanzania. It determines assumptions and pitfalls inherent and the debate whether the technologies have effectively replicated academic libraries, library resources, services and operations. The inclusion criteria of the literature were assumptions, opportunities and challenges towards artificial intelligence in academic libraries. The literature was searched from databases to include Sage, Taylor & Francis, Emerald, Google Scholar and Research Gate. The results were analyzed, evaluated, compared, contrasted and discussed in the lenses of UTAUT theory. The results indicate that artificial intelligence brings the world together in which people work and network in the integral function of provision of library resources and services to the library users. Artificial intelligence is as enabler for academic libraries to create library spaces, store, process, preserve, conserve, access, retrieve library resources and services timely with less costs. Also, artificial intelligence lessens inadequacy of funds to purchase printed materials in academic libraries, lack of digital devices and limited spaces in the libraries. Artificial intelligence has transformed the complex attitude and behaviors of library staff and users. Though, artificial intelligence has created fear towards employment opportunities of workers and library staff in particular. Besides, it was realised that library staff mismatch with the artificial intelligence in academic libraries due to lack of awareness, inadequate qualifications and limited infrastructure in academic libraries. This review contributes to the practices, knowledge, theory and literature of the use of artificial intelligence in academic libraries. The study proposed that there should be step by step towards interventions to introduce artificial intelligence in academic libraries. The process should consider the environments, needs and socio-economic developments of the developing countries and Tanzania in particular.
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    Systematic review on mobile technology in marketing academic libraries in developing countries
    (Journal of library administration, 2024) Mwilongo, Kardo Joseph
    The paper investigated the usage of mobile technology in marketing academic libraries in developing countries. The main purpose, apart from awareness, is to look at how researchers are studying mobile technology in marketing academic libraries, what are the current issues investigated and what has to be the direction of the topic globally. The paper employed 23 research papers for systematic review. The findings reveal that academic libraries are aware of mobile technology and use it at various levels for academic library promotion, visibility, and teaching and learning. Factors influencing the use of mobile technology in marketing academic libraries were identified and further noted that little has been studied regarding mobile technology in marketing academic libraries and its performance in developing countries.
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    Emerging assumptions and the future of artificial intelligence in teaching and learning processes in higher learning institutions in sub-Saharan Africa: A review of literature
    (Zambia journal of library & information science, 2022) Mwilongo, Kardo; Mwageni, Rhodes; Matto, George
    This paper explores emerging assumptions and the future of artificial intelligence in teaching And learning processes in Higher Learning Institutions in Sub-Saharan Africa. The paper assesses the use of interactive and engaging applications of artificial intelligence and emerging Technologies in educational inferences and predicts its future in Higher Learning Institutions in Sub-Saharan Africa. The results were analyzed, evaluated, compared, contrasted, and discussed in tandem with the Resource Based View Theory. The results show that the applications of artificial intelligence in teaching and learning processes bring together the world in which facilitators and students’ network and share knowledge, skills, and experiences. But the technologies have threatened employment opportunities. The study recommends that artificial intelligence technologies should align with the environments, cultures, needs, and Socio-economic developments of Sub-Saharan Africa. Also, higher learning institutions should endeavor to establish frameworks for infrastructure development and capacity building for the stakeholders.
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    Using open access institutional repository policy to improve content in four Tanzanian public universities
    (Publisher regional institute of information and knowledge management, 2023) Mbughuni, Anna S.; Mtega, Wulystain P.; Malekani, Andrew W.
    This study investigated how OAIR policy can be used to improve OAIR contents. Specifically, the study sought to determine the level of awareness of the OAIR policy among academic staff members in the selected universities, examine the use of OAIR policy in the collection of OAIR contents in the selected universities, and find out how the OAIR policy can be used to improve the growth of OAIR content. Methodology – Systematic random and purposive sampling procedures were used to obtain the study sample. The sample size included 413 academic staff and eight key informants. Quantitative and qualitative data were obtained from a structured questionnaire, interview and secondary data. Data were analyzed by using SPSS version 22 and content analysis. Findings .Key findings revealed that 46.2 per cent of the respondents were aware of the OAIR policy. The findings also revealed that 45.5 per cent indicated that OAIR policy directs them to submit their scholarly publications in OAIRs and also specify the types of content to be held in OAIRs. Implications. Therefore, the study concluded that OAIRs policy forms the vital components that have a positive influence on the growth of content in OAIRs without a policy, OAIRs may remain virtually empty. Therefore, creating awareness of OAIR policy and emphasizing more in the area of submission of content would enhance the growth of OAIR content. Originality. This is an original study on how OAIR policy can be used to improve OAIR contents in four public universities in Tanzania.
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    Usage patterns of Open access institutional repositories in Tanzania: A case of selected public universities
    (Library philosophy and practice (e-journal), 2022) Mbughuni, Anna Shangwe
    The purpose of this study was to investigate the usage patterns of OAIRs among university community members in Tanzania universities. The Unified Theory of Acceptance and Use of Technology (UTAUT) model used to guide this study. The study employed a cross-sectional research design. Systematic random and purposive sampling procedures were used to obtain a total of 292 respondents and eight key informants respectively. Questionnaires and interviews were used to collect quantitative and qualitative data. Quantitative data were analyzed by using SPSS and qualitative data were analyzed by using content analysis. The study found that 54.5% of the respondents indicated the use of OAIRs are to collect, preserve and disseminate scholarly publications and 54.5% to provide information resources for teaching, learning, and research. The study found that faculty members are using OAIRs very often. 66.4% of the respondents indicated that factors motivate to use OAIRs are to enjoy access to articles without hindrance and charges, 54.5% provisional of open access to a wider audience of researchers and 47.4% to increase the impact of researchers’ work. The study found that challenges influencing the use of OAIRs are low level of awareness, lack of ICTs infrastructure and lack of skills in using OAIRs. The study concludes that there is still much to be done in Tanzanian universities to improve the extent of OAIRs usage. The study recommends for provisional of skills in using OAIRs, stable ICTs facilities such as enough computers, Internet, and creation of more awareness on the use of OAIRs.
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    Reaching all through open and distance learning in Tanzania
    (International journal of African and Asian studies, 2015) Mwilongo, Kardo Joseph
    The rapid development of Information and Communication Technologies (ICTs) and the move towards more knowledge-intensive, interdependent and internationalized societies create new challenges and opportunities for the design and delivery of distance education. There are three reasons for disseminating distance education to all societies; vis-à-vis geographical isolation, social isolation and disadvantaged groups. The emergence of the internet and related networks like the World Wide Web and Web 2.0, have had and will increasingly have radical effect on the transformation of education and training in all sectors. The use of innovative teaching and learning methods helps to sustain student’s interest and make the learning process more productive and interesting. The techniques that can be adopted are: the use of internet through which different search engines and subject based information gateways can be used to supplement teaching/learning resources; computer assisted learning and web-based learning which includes virtual laboratories, discussion forum, chat, audiovisual presentation, noodling and tutorials. The Ministry of Education and Vocational Training and its education agencies have to review the curriculum and establish centers at district, municipal or at ward level through which open and distance learning can be accessed by the majority. Also, they have the role of ensuring that the facilities used for the programme are user-friendly to learners and particularly those with physical disabilities. However, quality assurance unit incorporating curriculum developers needs to be in place for monitoring and evaluation of the resources, ICT facilities, courses and programmes offered and the learning content, the staff, technology, learning methods and services.