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Business information needs and seeking behaviour of tie and dye small and medium scale entrepreneurs (SMSEs)
(Journal Article in Interdisciplinary Studies on Information Technology and Business (ISITB), 2013) Siyao, P. O.; Mosha G. E.; Ochieng, L.M
This study investigates the business information needs and seeking behaviour of tie and dye SMSEs in Ilala and Kinondoni Districts in Dar es Salaam, Tanzania. It comprised a sample of 50 respondents who were largely 41(82%) females and only 9(18%) males. It used a cross-sectional design for both quantitative and qualitative research approaches. The data were collected by using structured questionnaires, and face –to –face interviews. The ones collected through questionnaires were summarised and analysed using SPSS and Microsoft Excel Spread sheet. Data from the in-depth interview were analysed using content analysis. The key findings of the study indicate that: firstly tie and dye SMSE members prefer to seek information through radios, printed materials, television, mobile and landline phones, friends, relatives, neighbours, business leaders, and by consulting the experienced SMSEs so as to share information. Secondly, the mostly needed tie and dye information includes market situation, credit availability from financial institutions, information on business risks, sources of raw materials, and information on external market opportunities. Thirdly, the study identified challenges facing the tie and dye SMSEs in seeking for information. The challenges were: excessive cost of accessing information, format and language problems, lack of knowledge and skills on how to seek information and inaccessible information sources such as libraries and information centers. The study recommends the presence of accessible libraries and information centers containing relevant and simple information materials written in well understood languages on tie and dye business.
Business information needs and seeking behavior of tie and dye Small and Medium scale Entrepreneurs (SMSEs)
(Journal Article in Interdisciplinary Studies on Information Technology and Business (ISITB, 2013) Peter, Siyao; Mosha, Goodluck E.; Ochieng, Lucy Mathoro.
This study investigates the business information needs and seeking behavior of tie and dye SMSEs in Ilala and Kinondoni Districts in Dar es Salaam, Tanzania. It comprised a sample of 50 respondents who were largely 41(82%) females and only 9(18%) males. It used a cross-sectional design for both quantitative and qualitative research approaches. The data were collected by using structured questionnaires, and face –to –face interviews. The ones collected through questionnaires were summarized and analyzed using SPSS and Microsoft Excel Spread sheet. Data from the in-depth interview were analyzed using content analysis. The key findings of the study indicate that: firstly tie and dye SMSE members prefer to seek information through radios, printed materials, television, mobile and landline phones, friends, relatives, neighbors, business leaders, and by consulting the experienced SMSEs so as to share information. Secondly, the mostly needed tie and dye information includes market situation, credit availability from financial institutions, information on business risks, sources of raw materials, and information on external market opportunities. Thirdly, the study identified challenges facing the tie and dye SMSEs in seeking for information. The challenges were: excessive cost of accessing information, format and language problems, lack of knowledge and skills on how to seek information and inaccessible information sources such as libraries and information centers. The study recommends the presence of accessible libraries and information centers containing relevant and simple information materials written in well understood languages on tie and dye business.
Reaching all through open and distance learning in Tanzania
(International journal of African and Asian studies, 2015) Mwilongo, Kardo Joseph
The rapid development of Information and Communication Technologies (ICTs) and the move towards more knowledge-intensive, interdependent and internationalized societies create new challenges and opportunities for the design and delivery of distance education. There are three reasons for disseminating distance education to all societies; vis-à-vis geographical isolation, social isolation and disadvantaged groups. The emergence of the internet and related networks like the World Wide Web and Web 2.0, have had and will increasingly have radical effect on the transformation of education and training in all sectors. The use of innovative teaching and learning methods helps to sustain student’s interest and make the learning process more productive and interesting. The techniques that can be adopted are: the use of internet through which different search engines and subject based information gateways can be used to supplement teaching/learning resources; computer assisted learning and web-based learning which includes virtual laboratories, discussion forum, chat, audiovisual presentation, noodling and tutorials. The Ministry of Education and Vocational Training and its education agencies have to review the curriculum and establish centers at district, municipal or at ward level through which open and distance learning can be accessed by the majority. Also, they have the role of ensuring that the facilities used for the programme are user-friendly to learners and particularly those with physical disabilities. However, quality assurance unit incorporating curriculum developers needs to be in place for monitoring and evaluation of the resources, ICT facilities, courses and programmes offered and the learning content, the staff, technology, learning methods and services.
Impact of information technology in banking innovations: A case of Azania bank limited Tegeta- Dar es Salaam
(International journal of scientific and research publications, 2015) Kotoroi, Gladness
Innovation is broadly seen as an essential component of competitiveness, embedded in the organizational structures, processes, products, and services within a firm. The objective of this paper is to explore the impacts of technological innovation to the performance, in banking industry. The study was conducted in Dar es Salaam using Azania Bank Ltd at Tegeta branch as a case study. The population of the study included all Azania staff and its costumes the sample size of 58 respondents was drawn randomly from the entire population. Primary and secondary data were collected using interview, and observation The qualitative data were content analyzed while quantitative data were analysis’ numerically, analyzed. Results of this study reveal that ICT has impacted positively on banking performance. It is also observed that market performance indicators’ such as net income and market share are supported by innovation types performed. The researcher suggests that banks should continue to employ farther technological innovation in “back-office” technologies, as well as to “front-office” technologies in order to improve their performance and increase customer satisfaction. The research also suggests that organizational research should be done before the implementation of any new technological application as well as periodical evaluation must be done after the implementation to ensure progressively market performance. The findings provided by this research have significant implications for the commercial applications when designing marketing strategies to improve business performance in banking industry. Having a clear understanding of the exact nature of innovations will help banks to prioritize their market, services and technology strategies, to be followed by appropriate subsequent action plan
Address cancer awareness among rural women: A case study of Morogoro rural district
(International journal of scientific and research publications, 2015) Kotoroi, Gladness
The paper aims at establishing strategies for improving access to, and use of information on cancer by women in Morogoro Rural District for addressing cancer. Specific objectives were to: assess the status of cancer awareness among women in Morogoro Rural District, identify challenges encountered by rural women when accessing information on cancer and to recommend strategies that will enhance dissemination and use of information on cancer. Social survey method was used for conducting this study. The data were collected from a total of 100 respondents through questionnaires, interviews, focus group discussions and observations. The respondents were drawn from four villages of two wards of the study area. The findings revealed that cancer is still not well known by rural women. The findings indicated that rural women faced many challenges on access and use information on cancer. They had limited access to information on cancer namely: unawareness about cancer disease, levels of illiteracy, lack of time, limited sources of information, and unavailability of proper places at which information could be accessed The study recommended that in order to deal with the problem of illiteracy adult education programme should be organized. On the other hand the study recommends that several media be used for disseminating information so that information can be accessed conveniently by different stakeholders according to their preferences. On top of that, health workers in collaboration with other stakeholders, should be encouraged to diversify ways of disseminating health information. The government should also set aside budget for dissemination of information on cancer as is the case for other diseases such as malaria and HIV/AIDS.
Academic libraries in four Sub-Saharan Africa countries and their role in propagating open science
(International Federation of Library Associations and Institutions (IFLA), 2017) Siyao, P.O.; Whong, M.F.; Martin-Yeboah, E.; Namamonde,A
The study aims at examining libraries in four Sub-Saharan Africa countries and their role in propagating open science. It also seeks to explore existing open science practices, ascertain the level of participation of academic libraries in open science activities, identify the strategies used in marketing open science platforms and enumerate the challenges hindering the success of open science in the selected countries. The study was guided by the qualitative school of thought where the researcher builds a complex, holistic picture, analyses words, and reports detailed views of informants, and conducts the study in a natural setting. The study employed the multiple case study research design approach to assess how academic libraries in Ghana, Nigeria, Tanzania and Uganda promote open science. The findings show that there are few scholarly journals which exist in open access for most African academies in Ghana, Nigeria, Tanzania and Uganda. Though not massively adopted, open access institutional repositories have been used to preserve and publicize the digital contents in some academic institutions in Africa such as theses, dissertations, administrative and heritage materials, conference proceedings as well as pre-prints and post-print of journal articles. The study recommends the intensification of open science advocacy in academic libraries in Sub- Saharan Africa; institutions should ensure that there is a stable electricity supply as well as reliable internet connectivity, introducing regular training on emerging media technologies to the community members and strengthening the libraries consortium in Sub-Saharan Africa as an enabling platform to share intellectual productivity of their member countries
Analysis of customers' satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro Region, Tanzania
(University of Nebraska - Lincoln, 2018) Bea, George; Musabila, Albogast K.; Deogratus Daniel
This paper analyses customers' satisfaction with the services of the Sokoine National Agricultural Library (SNAL) using a mixed-method approach. Both qualitative and quantitative data were collected using questionnaires and interviews, which were supplemented by document analysis. A total of 72 respondents were selected using simple random and purposive sampling procedures. Data were analysed descriptively and were presented in tables, pie charts and percentages. The expectancy disconfirmation theory with the Four-Level Zone of Tolerance (ZoT) developed by Oliver (1980) guided data analysis in this study. Findings indicate that learning materials and services provided by SNAL are relatively sufficient due to the satisfaction level of the majority of customers being over 50%. This shows that the Library has relevant learning materials which mostly meet users’ needs. However, some respondents showed dissatisfaction with challenges they faced in accessing library resources due to: the poor arrangement of books on shelves made users spend a lot of time searching for materials, lack of adequate security in the Library that made some users’ properties in their bags temporarily kept in the Library being stolen and lack of good customer care practices from some library staff. The study recommends the factors prompting users’ dissatisfaction be addressed so as to regain customers’ satisfaction and loyalty to the Library.
Coverage of climate change information in Tanzanian newspapers
(2018) Siyao, PO.,Sife, AS 2018)
Purpose – This study was conducted to analyse the extent at which Tanzanian newspapers paid attention to climate change information over the period of 10 years between January 2006 and December 2015. Design/methodology/approach – Six Tanzanian newspapers were quantitatively content analysed for frequencies of coverage to climate change information. Findings – The results indicate that of total six Tanzanian newspapers had very few (684; 0.84 per cent) articles on climate change which is an average of 68.4 articles per year. Much attention was given to entertainment (24,331; 30 per cent) followed by miscellaneous (19,413; 24.0 per cent) and advertisements (18,112; 22.3 per cent). The Pearson’s chi-square test indicates that there was a significant difference in x 2 = 21,765, p-value < 2.2e 16 between the level of coverage of climate change articles on other topics in the selected newspapers. Research limitations/implications – Scanning the sampled six newspapers for climate change information and recording the results in the code sheet for the period of 10 years was a tedious and timeconsuming exercise which demanded researchers and coders to be extremely careful. Also it is possible that the sampling strategy used led to missing some data that would have resulted into different conclusions about each newspaper’s coverage on climate change. However, the systematic sampling strategy was applied for a long period, that is, 40 months for each newspaper that increased the reliability and accuracy of the results and conclusions about the overall trends in each newspaper’s coverage of climate change information. Practical implications – These findings imply that, as the disseminators of information, Tanzanian newspapers did not pay adequate attention to climate change issues. The study concludes that contrary to the fact that climate change is among the threatening phenomena in Tanzania that would commensurate a significant attention in the media, the findings of this study indicate that the volume of coverage devoted to climate change by the newspapers in Tanzania is very low and disproportionate to the level of threat. This leaves a question on the Tanzanian newspapers’ dedication to reporting climate change information. It is therefore recommended that newspapers’ media owners, editors and journalists should be environmental nationalistic enough to frequently report climate change information, and the scope of the government-owned newspapers should be revisited to ensure more coverage of climate change information in their publication which can be done by having a section specifically dedicated for climate change issue. Originality/value – This study has therefore contributed to the growing body of analytical research knowledge on the role of newspapers in the dissemination of climate change information in Tanzania. This study has also highlighted the importance of taking into account newspapers coverage of climate change information which can further be used for policy recommendations to improve the climate change information communication system through the use of newspapers and show the credibility of the newspapers in creating awareness of climate change in Tanzania.
Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
(University of nebrasker, 2018) Bea, George; Musabila, Albogast; Deogratus, Daniel
This paper analyses customers' satisfaction with services of the Sokoine National Agricultural Library (SNAL) using a mixed-method approach. Both qualitative and quantitative data were collected using questionnaire and interviews, which were supplemented by document analysis. A total of 72 respondents were selected using simple random and purposive sampling procedures. Data were analysed descriptively and were presented in tables, pie charts and percentages. The expectancy disconfirmation theory with Four-Level Zone of Tolerance (ZoT) developed by Oliver (1980) guided data analysis in this study. Findings indicate that learning materials and services provided by SNAL are relatively sufficient due to satisfaction level of majority of customers being over 50%. This shows that the Library has relevant learning materials which mostly meet users’ needs. However, some respondents showed dissatisfaction with challenges they faced in accessing library resources due to: poor arrangement of books in shelves that made users to spend a lot of time in searching materials, lack of adequate security in the Library that made some users’ properties in their bags temporarily kept in the Library being stolen and lack of good customer care practices from some library staff. The study recommends the factors prompting users’ dissatisfaction be addressed so as to regain customers’ satisfaction and loyalty to the Library. Key words: Customers/users, satisfaction, dissatisfaction and services. To read a main article, please copy and paste this link (http://digitalcommons.unl.edu/libphilprac/1899) in your web browser and click down, or search using its title.
Involvement of library users in collection development of hybrid academic libraries in Tanzania
(International journal of library and information science, 2018) Mwilongo, Kardo
Collection development in any academic library is an on-going process. It is undertaken by librarians and library services staff with inputs from different stakeholders, including the academic and non-academic staff, administrators, and students. The main objective of this paper is to assess the involvement of library users in collection development of hybrid academic libraries in Tanzania. A triangulation approach for data gathering was adopted. Structured and standardized self-administered questionnaires were used to collect data from 82 respondents who were randomly selected from a population of 301 library professionals and academic staff. Key informant interviews were conducted with four library directors and four ministers of education for students’ organizations to complement the data obtained through the questionnaires. The findings of this study indicate that library users lack information literacy skills and they are rarely involved in selection, evaluation and weeding of library information resources. Based on this ground, it is recommended that academic libraries should establish an academia forum within a library website for sharing information with the academic departments and information users in general in respect to library collection development. Additionally, users should be provided with annual evaluation and weeding forms to comment on quality and usefulness of the resources and data sources available in their respective areas of study and suggest for amendments where necessary.
Prominence of occurrence accorded to climate change information in Tanzanian newspapers
(SAGE- Alexandria: The Journal of National and International Library and Information Issues, 2020) Siyao, P.O.; Sife, A.S.
Study was conducted to analyse degree of prominence that Tanzanian newspapers accorded to climate change information.Weargue that the level of prominence accorded to climate change information by Tanzanian newspapers is inadequate. Prioritising the coverage of climate change information in newspapers is important for facilitating its access, promotion and dissemination for awareness creation. Triangulation of quantitative content analysis and in-depth interview method approaches and a sample size of 1600 newspaper editions drawn from six Tanzanian newspapers for a span of 10 years were used. Newspaper editions were quantitatively content analysed and the frequencies at which climate change information articles were placed at the various parts of the newspapers were analysed. Findings indicate that a total of 81,162 articles were published. Of this total, only 684 (0.84%) articles covered climate change information. Furthermore, findings indicate that, of the total 684 climate change information articles, only 53 (7.6%) were placed in the front pages of the six Tanzanian newspapers for all 10 years, giving a yearly average of 5.3 articles for all newspapers and only 1 article for each newspaper per year, whereas the majority (631, 92.25%) of articles in climate change were randomly placed in the inside pages. The Chi-square test (w2¼10.000; df¼1; p value < 0.002) shows that significant differences exist between the locations of number of articles in front pages and inside pages. The findings suggest that climate change information in Tanzanian
Collection development guiding tools in academic libraries in Tanzania
(Technical services quarterly, 2020) Mwilongo, Kardo Joseph
This study aimed at assessing the application of guiding tools in collection development practices of academic libraries in Tanzania. Data for this study were collected through structured and standardized questionnaires administered to 44 librarians. Face-to-face interview was also conducted with four Library Directors who were purposely selected. The Statistical Package and Service Solution – Version 23 was used to analyze the obtained information. The study revealed that 70.5% of the surveyed academic libraries performed collection development processes without a comprehensive collection development policy. The study recommends on more efforts to develop a comprehensive collection development policy to ensure effective practices.
Collection development practices in academic libraries in Tanzania
(Journal of librarianship and information science, 2020) Mwilongo, Kardo Joseph; Luambano, Ireneus; Lwehabura, Mugyabuso J.F.
The aim of this study was to assess the collection development practices in academic libraries in Tanzania. Specifically, the study examined the collection development practices and factors that influence these practices. The study involved four academic libraries and employed both qualitative and quantitative methods for data collection and analysis. Primary data were collected through informant interviews, observations and questionnaires methods. The study involved 44 library staff who filled in self-administered questionnaires. The study discloses that collection development practices and particularly evaluation and weeding or deselection are rarely conducted at these academic libraries. The findings further reveal that collection development practices in academic libraries in Tanzania are constrained by inadequate funding, lack of skills for hybrid collection management and lack of collection development policy catering for both print- and electronic-based information resources. On the basis of the findings, the study recommends that academic libraries should establish a comprehensive collection development policy and introduce professional development programmes to library staff for efficient management of hybrid collections.
Socio-demographic determinants of access to climate change information among tomato growing farmers in Mvomero district, Tanzania
(2020) Sanga, Evaristo Eliakim; Elia, Emmanuel F
This study investigated tomato farmers’ access to climate information in Mvomero District in Tanzania. This study used mixed approach where both quantitative and qualitative methods were used. The study comprised of 60 farmers’ who were systematically randomly selected. Questionnaires, focus group discussions (FGDs), and in-depth interviews were the methods used in data collection. Quantitative data were analysed by using SPSS while content analysis was used for qualitative data. Key findings show that majority of farmers use radio as a source of climate change information. The study discovered that gender, marital status, age, level of education and income were the socio-demographic factors influencing access to climate change information. The study concludes that socio-demographic factors influence farmers’ adaptation to climate change. The study recommends the establishment of ICT climate change information systems that can provide timely, relevant, and reliable climate change information to farmers. The study also suggests the use of mobile phone technology to reach out a wider population of farmers.
Tanzania Modern Librarians in Research and Development Enquiry: A Literature Review
(Library philosophy and practice (e-journal). 6644, 2021) Mwilongo, Kardo; Kotoroi, Gladness
The modern and advanced development in Information and Communication Technology (ICT) has influenced various changes in the universe and resulted to phases of paradigm shifts and affected individuals, groups, organizations, institutions and states. The globalization of everything has similarly modernized and impacted the academic libraries and librarians. Modern academic libraries strive and undertake this development in facilitating sharing of research data and outputs with its potential stakeholders for Research and Development (R&D). Librarians and have to adapt new and emerging technologies, deploy the web technologies for cyberspaces, smart or digital library information and services, transform to embedded librarians for dynamic collaboration and partnership with stakeholders in sharing experience, research data and products for innovative R&D. Professionalism and personal competencies are the panacea for the modern librarians to remain relevant in the new environment. Technology and knowledge gaps lead to challenges that the modern libraries have to address and sustainably maintain their visibility, collaboration and sharing of research data and products for R&D. More important, modern libraries have to fully embrace the digital innovations, promote linkages and collaboration with R&D institutions or centres. Moreover, they have to integrate various innovative policies which foster sharing of research data and products and to make technology and innovative R&D among the core components of the university functions.
Usage patterns of Open access institutional repositories in Tanzania: A case of selected public universities
(Library philosophy and practice (e-journal), 2022) Mbughuni, Anna Shangwe
The purpose of this study was to investigate the usage patterns of OAIRs among university community members in Tanzania universities. The Unified Theory of Acceptance and Use of Technology (UTAUT) model used to guide this study. The study employed a cross-sectional research design. Systematic random and purposive sampling procedures were used to obtain a total of 292 respondents and eight key informants respectively. Questionnaires and interviews were used to collect quantitative and qualitative data. Quantitative data were analyzed by using SPSS and qualitative data were analyzed by using content analysis. The study found that 54.5% of the respondents indicated the use of OAIRs are to collect, preserve and disseminate scholarly publications and 54.5% to provide information resources for teaching, learning, and research. The study found that faculty members are using OAIRs very often. 66.4% of the respondents indicated that factors motivate to use OAIRs are to enjoy access to articles without hindrance and charges, 54.5% provisional of open access to a wider audience of researchers and 47.4% to increase the impact of researchers’ work. The study found that challenges influencing the use of OAIRs are low level of awareness, lack of ICTs infrastructure and lack of skills in using OAIRs. The study concludes that there is still much to be done in Tanzanian universities to improve the extent of OAIRs usage. The study recommends for provisional of skills in using OAIRs, stable ICTs facilities such as enough computers, Internet, and creation of more awareness on the use of OAIRs.
Emerging assumptions and the future of artificial intelligence in teaching and learning processes in higher learning institutions in sub-Saharan Africa: A review of literature
(Zambia journal of library & information science, 2022) Mwilongo, Kardo; Mwageni, Rhodes; Matto, George
This paper explores emerging assumptions and the future of artificial intelligence in teaching And learning processes in Higher Learning Institutions in Sub-Saharan Africa. The paper assesses the use of interactive and engaging applications of artificial intelligence and emerging Technologies in educational inferences and predicts its future in Higher Learning Institutions in Sub-Saharan Africa. The results were analyzed, evaluated, compared, contrasted, and discussed in tandem with the Resource Based View Theory. The results show that the applications of artificial intelligence in teaching and learning processes bring together the world in which facilitators and students’ network and share knowledge, skills, and experiences. But the technologies have threatened employment opportunities. The study recommends that artificial intelligence technologies should align with the environments, cultures, needs, and Socio-economic developments of Sub-Saharan Africa. Also, higher learning institutions should endeavor to establish frameworks for infrastructure development and capacity building for the stakeholders.
A systematic review on the extant of outdoor advertisements literature in developing countries
(Open journal of business and management, 2022) Mwilongo, Kardo; Swallehe, Omary
Purpose: The current paper aims at investigating outdoor billboards advertising marketing in developing countries by looking at the current literature through systematic review of literature. The main purpose is to look at how researchers are studying outdoor billboards advertising marketing, what are the current issues investigated and what is going to be the direction of outdoor billboards advertising marketing in this part of the world. Design/ methodology/approach: The paper employed a systematic review of literature in which 42 research papers were investigated. These 42 papers were searched from five databases namely; Google Scholar, REFSEEK, Base, CORE and Research gate. Findings: The findings revealed that three areas seemed to be investigated more frequently by researchers in this area. These themes are; designing and modelling of billboards, billboards and drivers destruction as well as billboards and consumers buying behavior. Limitations/implications: The current study is limited to the facts that, it only employed a systematic review of outdoor billboards advertising marketing in developing countries. Future studies should embark on studying outdoor billboards advertising marketing from different perspective using different methods. The findings further reveal that little has been studied regarding the effects/impact of outdoor billboards advertising marketing on organizational performance from the literature we have reviewed. The findings also revealed that this area is not attracting many researchers at least in developing countries. Practical implications: This investigation is an eye opener to the researchers in the outdoor billboards advertising arena on the directions for future studies. The study has identified the area where the researchers are putting much emphasis and the area which has not been studied significantly. It also shows the dominant methodologies and the gap to be filled by future researchers. Originality/ value: This paper achieved the main purpose of studying the outdoor bill boards advertising marketing in developing countries.
Fostering knowledge management and organizational learning recital: Experiential scrutiny of human resource’ best practices in banking, Tanzania.
(International journal of recent scientific research, 2022) Mollel, Daud; Kotoroi, Gladness
This paper assessed the influence of human resource management best practices on Employees‟ performance among accessible pensionable banking employees in Dodoma City, Tanzania. Quantitative and qualitative paradigms were employed using mixed sequential Approaches. Data collection was from documentary reviews, interviews, observations and Questionnaires. Purposive and convenience sampling, descriptive statistics, correlation, Regressions and ANOVA techniques were adopted. It was revealed that a bundle of human Resources best practices, knowledge management (KM) and organizational learning (OL) Have great influence on employees‟ performance. While training and development assures the individual of competences, compensation and reward contribute a lot to employees‟ Motivation to perform.
Prisoners’ information dissemination by national central library in Tanzania: Challenges and the way forward
(Serial librarian, 2022) Kotoroi, Gladness L.; Tukae, Nancy E.
This study discussed challenges facing the Tanzania National Central Library (TNCL) in providing information services to prisoners. Data were collected using a structured interview and standardized questionnaire that were administered to 41 librarians. Face to Face interview was conducted with the Library Director and two Heads of Departments who were purposefully selected. Each interview lasted between 30 and 40 minutes. All 41 TNCL employees were included in the sample of the study. The quantitative data outputs were presented in the form of descriptive statistics, mainly in tabular form while qualitative data, which were subjected to content analysis were presented mainly in a narrative form. The findings indicated that TNCL uses various sources to disseminate information to prisoners. Moreover, they also indicated that TNCL faces several challenges including inadequate funds, poor infrastructure systems, restrictive prison policies and lack of library buildings which is deterring provision of information services to prisoners. The study recommended that all of the raised challenges should be solved to facilitate information provision services to prisoners

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