Influence of training on employees’ performance: A case of Tanga Urban Water Supply and Sewerage Authority

Simple item page
dc.contributor.authorKashonda, Erick
dc.date.accessioned2024-10-18T10:53:04Z
dc.date.available2024-10-18T10:53:04Z
dc.date.issued2016
dc.descriptionA dissertation submitted to Mzumbe University in partial fulfillment of the requirements for the award of the degree of Master of Science in Human Resource Management (Msc. HRM) of Mzumbe University
dc.description.abstractThis study aimed at examining the influence of training on employees‟ performance; it involved a case study design where Tanga Urban Water Supply and Sewerage Authority (Tanga UWASA) was selected. The study was guided by four research objectives which are: To examine training programmes offered by Tanga UWASA, To examine performance evaluation methods used by Tanga UWASA, To examine the extent to which training influences employees‟ performance at Tanga UWASA and To examine challenges facing successful implementation of training programmes at Tanga UWASA. Stratified Random sampling and purposive sampling techniques were used to select a sample of 74 respondents for the study. Respondents were chosen from ordinary employees, heads of departments and the management of Tanga UWASA. Data was collected by using three tools namely; interview, questionnaires and documentary review. The analysis of the collected data was done through the use of Statistical Package for Social Sciences (SPSS). The findings indicated that Tanga UWASA organises several training programmes and employees are systematically selected to attend those programmes to acquire knowledge and skills. Also, Tanga UWASA as one of the public authority uses OPRAS as the only method to evaluate performance of her employees and there is involvement of employees during evaluation. On the other hand, the study used Chi-square test to find if training influences employees‟ performance and the findings have shown a very positive influence of training programmes organised by Tanga UWASA and employees‟ performance. Training programmes have contributed to the increase of efficiency, productivity, rise of customers‟ level of satisfaction and the increase of Tanga UWASA‟s competitive advantage over other water supply authorities. Lastly, there are a lot of challenges which face effective implementation of training programmes such as shortage of fund, favouratism, poor TNA and limited time used for training, so the study has made some recommendations on what should be done to minimize or eliminate the challenges.
dc.description.sponsorshipPrivate
dc.identifier.citationAPA
dc.identifier.urihttps://scholar.mzumbe.ac.tz/handle/123456789/1507
dc.language.isoen
dc.publisherMzumbe University
dc.subjectTraining
dc.subjectPerformance
dc.subjectEmployee performance
dc.titleInfluence of training on employees’ performance: A case of Tanga Urban Water Supply and Sewerage Authority
dc.typeThesis
Files
Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
Kashonda, Erick.-Msc.HRM-SOPAM-2016.pdf
Size:
792.58 KB
Format:
Adobe Portable Document Format
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed to upon submission
Description:
Download
Collections
Dissertations (Masters)-HRM-SOPAM