The effects of social networks on employee performance: A case of regional secretariat-Mara Tanzania

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dc.contributor.authorEliringia, Kombe H.
dc.date.accessioned2024-10-03T10:30:05Z
dc.date.available2024-10-03T10:30:05Z
dc.date.issued2017
dc.descriptionA dissertation submitted to the School of Public Administration and Management in partial fulfillment of the requirements for awards of the degree of Master of Public Administration (MPA) of Mzumbe University
dc.description.abstractThis study sought to explore the effects of social networks on employee performance in Public organisations; a case of Regional Secretariat-Mara. The specific objectives were to: determine the use of social networks between employees in an organisation; solicit HOD's views on the use of social network, to examine benefits use of SNs at work place and, identify challenges of using SNs at work at RS-Mara. The study employed case study design involving 63 respondents selected through judgemental and stratified random sampling techniques. Interviews, questionnaires and observation were used to collect data. Qualitative data were analysed by content analysis while the quantitative data were analysed by SPSS programme version 16 and data were presented in tables. The findings showed that the majority of employees at RS-Mara use SNs during working hours, WhatsApp and Facebook were leading SNs; views of HoDs on the use of social networks at work place are valuable; the benefits of SNs at work place include: easy means of communication, information sharing, collaborative problem solving, sharing experience, increase job knowledge, creativity, innovation, decision making and accountability. The disadvantages of using SNs at work place were wastage of time, loss of productivity, lower job concentration, circulating wrong information, lack of confidentiality and misunderstandings at work. Lastly, challenges of using SNs at work place were lack of SNs policy, poor infrastructure, lack of SNs knowledge use, cost, cybercrime and virus attacks. The study recommended that the government should officiate use of SNs at work places; it should take initiatives to institute directives to regulate SNs use and provide education to newly hired and old employees on the best use of SNs at work place and having SNs policy at work places.
dc.description.sponsorshipPrivate
dc.identifier.citationAPA
dc.identifier.urihttps://scholar.mzumbe.ac.tz/handle/123456789/1374
dc.language.isoen
dc.publisherMzumbe University
dc.subjectSocial networks
dc.subjectEmployee performance
dc.subjectPublic organizations
dc.subjectSocial Network Analysis
dc.subjectMedia Richness theory
dc.subjectThe media and modernity theory
dc.subjectCoimpetence
dc.subjectPerformance
dc.titleThe effects of social networks on employee performance: A case of regional secretariat-Mara Tanzania
dc.typeThesis
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