Dar es Salaam Campus College (DCC)

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Administration of value added tax: The case study of Mbeya city in Mbeya region
(Mzumbe University, 2017) Walalaze, Paul
This study aimed at assessing the administration of Value added tax (VAT) in Tanzania with reference to Mbeya City. This main objective was achieved with the following specific objectives: to identify the challenges facing business traders to register themselves voluntarily with VAT, examination of obstacles facing business traders in collecting the 18% from their customers, exploration of the factors making business traders to be reluctant in using EFDs, investigation of whether all eligible traders for VAT are actually registered and examining the knowledge of business owners on tax payment. The study used questionnaires, interviews and relevant documents to collect primary and secondary data. The study found that VAT implementation in Mbeya City of Mbeya Region has been facing a combination of challenges (problems) such as: misunderstanding of the public in general and business community in particular regarding the VAT laws. It was further found that there was resistance against registrations for VAT by some traders. Moreover, it was found that some traders provide understated financial statements, while others did not issue invoice or issued illegal invoices. It is thus concluded that there are various problems in administration of value added tax in Mbeya City. On the basis of these findings, the study recommends that the authority should train the taxpayers about the rules and regulations of VAT continuously and recruit new employees.
An assessment of team work in the performance of tax collection: A case of large tax payers department, Tanzania Revenue Authority
(2014) Mandota, Florence Alphonce
Teamwork is the competitive tool we strive to escalate understanding in teams of the interpersonal and performance dynamics that affect productivity and working relationship. This study intended to assess the contribution of teamwork performance in tax collection a case of Large Taxpayers Department in Tanzania Revenue Authority (TRA). The research was carried out at Large Taxpayers Department in Tanzania Revenue Authority (TRA). The study was conducted with the following objectives: To identify the mode(s) of teams existing in TRA; compare TRA employees productivity (work efficiency) with and without teams in Tanzania; infer on the relationship between organization (TRA) productivity and team working spirit in Tanzania and finally identify problem(s) and or challenge(s) faced by teams in tax collection to TRA employees in Tanzania Data were collected through Questionnaires, Interviews and Documentary Review. Questionnaires were open-ended questions, which allowed individuals to express their views concerning the contribution of teamwork performance in tax collection; Interviews were conducted on the basis of predetermined interview guide. Thus both qualitative and quantitative methods were collectively employed in the process of collecting data and information required in this research. After Analysis of the data, tests of questionnaires were carried and presented in tables for easy interpretation. From findings, a researcher has concluded that Problem solving teams, Informal teams, self directed teams, Leadership teams, and Virtual teams are the modes of teams existing in Tanzania Revenue Authority (TRA) as they have been mentioned by respondents in the questionnaires and during the interview. Moreover, table 4.1 shows that problem solving teams and virtual teams are the key dominants existing in TRA since they have scored more than 100% and 91% frequency scores out of 100% respectively. Therefore, Tanzania Revenue Authority is working inform of taskforce and technological oriented in achieving its revenue collection objectives which is good. This study recommends that any effective team is based on the principles strategies and common purpose that everyone should pay attention on with fair share as a team vii member. Team members themselves should make sure they build an effective team through adherence and implement purpose, principles and planned strategies in order to maintain fairness. If team work promoted in a sufficient manner it should improve the quality of work life of employees, it should reduce absenteeism and turn over to the employees which encourage innovation and improve organizational adoptability and flexibility, also improve communication and trust between the team members.
An assessment of women’s empowerment programme in Tanzania: A case of women income generation projects in Arusha city.
(Mzumbe University, 2013) Castor, Neema
In the present study an attempt has been made to investigate the outcomes of women empowerment in Tanzania through income generating projects of women and its impact on their socio-economic empowerment. The target population of the present study was eighty (80) women who had availed services and/or support from the Council. The general objective was to investigate women’s empowerment programmes in Tanzania taking a case of women income generation projects in Arusha City Council in Arusha region. Specific objectives were to determine minimum resource envelopes which are directed to women empowerment programmes in Arusha city; assess the extent in which government’s investments contributed to the improvement of women’s empowerment in the study area; and identify challenges with relations to women empowerment’s programme in the study area. Research design used was cross sectional. Data collection methods used were simple random sampling technique, focus group discussions and a review of appropriate published documents and other related information toward women’s empowerment. The instruments used were questionnaire and interview guides. Findings indicated that irrespective of type, all IGPs supported by Arusha City Council have induced positive impact in women empowerment, though the extent of changes is not significantly high. The projects have enabled women to have a better access to basic needs and make important contribution to household decision making, especially the decision regarding their personal needs and availing treatment and recreational facilities. Various recommendations have been made on the findings of the study. The focus has been directed to the promotion of active involvement of beneficiaries, behavior change, increasing household asset bases, in-service training for community officers, conducting capacity building for micro-credit schemes, development of participatory monitoring and evaluation mechanisms as well as promoting advocacy.
Assessment of electronic banking services adoption towards customer use in Tanzania: A case of some selected commercial banks in Dar es Salaam city.
(Mzumbe University, 2020) Chanda, Joel.
This study basically assessed the adoption of electronic banking services towards customer use in Tanzania. The research was based on three specific objectives: to determine the effects of internet banking on customer use, to determine the effects of mobile banking services on customer use, and to assess the effects of automated teller machines on customer use. Explanatory design was used in order to undertake this research. Data was collected by the researcher by contacting employees of two commercial banks using 69 respondents that constituted the sample selected using simple random and purposive sampling techniques. The researcher collected primary data by going to field by contacting respondents that were sampled. The data was collected by the researcher through structured questionnaires complemented by interviews, and was analyzed quantitatively using SPSS to generate relevant statistics measurements. Descriptive statistics were calculated and used to present the characteristics of the participants using frequency and percentages tables. The relationship test among variables was done based on correlation and multiple regression tools. Qualitatively, data was analysed using content analysis through descriptive statements. Results indicated that the three independent variables quantitatively tested were positively having significant effects statistically on customer use in electronic banking adoption for the dependent variable with p<0.05. Qualitative analysis cemented these findings with similar results.
Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
(Mzumbe University, 2014) Tairo, Ester C
A study assess customer data usage and perceived service quality in managing customer relations in banking industry. The specific objectives were to; examine the relationships between customer satisfaction and customer relationship management in banking industry, examine the relationships between customer loyalty and customer relationship management in banking industry; examine the service quality dimensions that determine customer relationship management in banking industry and examine the customer data usage and perceived service quality in managing customer relations in banking industry. The study adopted case study design; purposive sampling and simple random sampling were used to select respondents. Questionnaires, interview and documentary review were used in data collection and sample size of 55 respondents was used in the study. Findings indicated that, respondents identified meeting customer expectations by 62% as key relationship that links customer satisfaction and customer relationship management. Findings also revealed that, respondents identified attitudinal loyalty by 58% as key relationship that links customer loyalty towards customer relationship management. Moreover, the findings revealed that, respondents identified assurance by 39% and empathy by 28% as the key service quality dimensions that determine customer relationship management. Furthermore, the findings revealed that, respondents accepted perceived or experienced service was not consistent with the expected service resulting in bad quality and a quality problem. paraphrase The study concluded that, meeting customer expectations exert significant linkage between customer satisfaction and customer relationship management. Also, attitudinal dimension lead customer’s intention to repurchase and recommend, which are good indicators of a loyal customer. Likewise, assurance and empathy service quality attributes are essential for an organization survival and growth. Similarly, expectations were unrealistic the total perceived quality was low, irrespective of the vii experienced quality. Henceforth, the study recommended that, Bank managers should implement an effective customer relationship management that enhances customer satisfaction, loyalty and provides opportunities for banks to cross-sell other related and unrelated products to its customers. Policy makers should use the findings of the study to develop appropriate regulatory policies and frameworks for ensuring faster realization of CRM inclusion strategies. Banks should evolve role of customer data in CRM and help identify new directions for customer data usage.
Challenges in the procurement of common use items and services in the government procurement agencies of Tanzania
(Mzumbe University, 2013) Ajabu, Erasto Thomas
This study attempts to investigate the challenges in the procurement of common use items and services in the government procurement agencies of Tanzania. The research was conducted specifically at government procurement service agency, headquarters in Dar es salaam. A study sample consisted of 40 GPSA employees. If these challenges continue to be neglected, the extent to which these factors hinders the implementation of the system of procurement of the common use items and services will remain unanswered. Hence addressing the level of awareness, importance and challenges are paramount for enhancing efficiency and effective framework agreement system of procurement of common use items and services. Research data was collected through interviews, questionnaire and documentary reviews. Qualitative data was subjected to content analysis and quantitative data was summarized in tables and charts. The government procurement service agency (GPSA) employee’s both top management and lower rank employees were contacted to provide research data. Research findings showed that, procurement of common use items and services using framework agreement systems has faced many challenges in its implementation at government procurement service agency (GPSA), and has led into big constraints in achieving of value for money as it is expected by government.The research therefore reaches conclusion that, if care will not be taken into consideration, these challenges will lead to the negative impacts in the implementation of the system. Hence to eliminate these problems players must change their attitude, training should be taken into account, resources and time should be dedicated as well as legal framework needs adequately support the system
Changing dietary practices: The new food insecurity among the pastoralists in Mabwegere village Kilosa district
(Research Gate, 2020) Massoi, L.W.; Saruni, P
While global and national efforts are increasingly aiming at ending all forms of malnutrition by 2030, food insecurity levels are increasingly high among the pastoralist communities in sub-Saharan Africa. This scenario is attributed to the existing efforts and strategies, which are predominantly preoccupied with the narrative that, people are food secure and active life at all times. This perspective overlooks the presence of heterogeneous communities with different cultural beliefs about health, livelihoods, and sustainability of food supply. This article argues that food security is not only concerned with food availability but also traditional dietary preferences. This study used a qualitative case oriented design and data were collected through key informant interviews and focus group discussions. Food production among the Maasai is increasingly inadequate, and traditional dietary practices among the Maasai pastoralists is increasingly changing as a result of agrarian transformation in the Kilosa District in Tanzania. This is where large chunks of land are transformed for agricultural activities as a way of increasing food availability in terms of the number of meals intake and the type of meals consumed. Conventional dietary meals such as cereals and green leaves are increasingly consumed with a decreasing number of meals consumed per day and the changing of the type of meals consumed. Therefore, the analysis of food and nutrition security should understand that, cultural food preferences are important because they are interconnected with beliefs about health, livelihoods and sustainability of food supply. This study suggests that policies that address food and nutrition insecurity need to take on board the close relationship between food, nutrition security, and culture. It is important for communities to embrace other alternatives for livelihood, including farming and government support in irrigation to improve food access and availability.
Decentralisation by devolution in Tanzania: Reflections on community involvement in the planning process in Kizota ward in Dodoma
(Journal of Public Administration and Policy Research, 2009) Massoi, L; Norma, A.S.
This paper provides a discussion on Decentralization-by-Devolution (D-by- D) in the planning process in Tanzania a focus being on the Kizota ward in Dodoma. The paper provides findings on how the grassroots level is involved in preparing the three-year strategic plan and its implications towards solving socioeconomic problems at the grassroots level. The study employed a combined research design where case study design and mini –survey designs were used. Questionnaires, In-depth interviews and intensive documentary reviews were used for data collection purposes. The findings from the Kizota ward in Dodoma municipality revealed that although the government has done commendable work in implementing D-by-D, its contribution in planning process at the grassroots level is still minimal and ineffective. The mitaa residents were not involved in the planning process; rather they were involved in the implementation of the centrally made plans that did not include their priorities.
Decentralization by devolution in Tanzania: Reflections on community involvement in the planning process in Kizota ward in Dodoma
(Research Gate, 2009) Massoi, Lucy; Norman, A. S.
This paper provides a discussion on Decentralization-by-Devolution (D-by-D) in the planning process in Tanzania a focus being on the Kizota ward in Dodoma. The paper provides findings on how the grassroots level is involved in preparing the three-year strategic plan and its implications towards solving socioeconomic problems at the grassroots level. The study employed a combined research design where case study design and mini–survey designs were used. Questionnaires, In-depth interviews and intensive documentary reviews were used for data collection purposes. The findings from the Kizota ward in Dodoma municipality revealed that although the government has done commendable work in implementing D-by-D, its contribution in the planning process at the grassroots level is still minimal and ineffective. The mitaa residents were not involved in the planning process; rather they were involved in the implementation of the centrally made plans that did not include their priorities.
Dynamics of land for urban housing in Tanzania
(Journal of Public Administration and Policy Research, 2010) Massoi Lucy; Norman, A.S.
With increased movement of population in search of better settlement and employment, more people tend to be concentrated in urban areas. This article identifies the dynamics of land for urban housing in Tanzania with specific reference to Songea municipality. The article remarks on one hand, weaknesses in the existing institutional framework for urban planning and delivery of land services, unnecessary prolonged procedures and actors in the process with overlapping authorities, roles and lines of accountabilities have been identified as contributing factors to such dynamics, on the other hand, lack of technical capacity, limited financial resources embedded with cumbersome procedures in the whole process of preparation and approval of detailed plans as prepared by land experts has been a catalyst for the low capacity of the municipality in allocating land for housing development to the developers. With the increasing influx of population towards towns and cities, land-grabbing, institutions need to be reformed to take into account the rapid population dynamics within the society. Municipalities need to be empowered with both technical and financial capacity to facilitate in provision of effective and efficient services of providing land for housing.
Effectiveness of internal control over liquid asset (cash) in Tanzania: A case of Kinondoni municipal council
(Mzumbe University, 2013) Kamaghe, Faraja
Despite the effort made by the government of Tanzania in ensuring there’s control in their asset in LGA’s few of them have managed to implements effectively the controls on those assets in their Finance Department. Their abundance evidence that arises through audit queries due to the fact that, there are procedure not followed as per government finance guide. In view of the above this study aimed at exploring the effectiveness of controls over cash in the LGA’s transactions. Thus obtaining the factors affected the effective cash controls in LGA’s.The study specifically set to identify strength and weakness of the system of internal controls over cash. More specifically to determine functionality of internal audit and to determine reliability and accuracy of financial report prepared within the period of three years. The study focused on the Municipality of Kinondoni Dar Es Salaam. Findings of this research has shown that the main functionality of internal audit of Kinondoni Municipality included: Evaluating controls and advising managers at all levels, Evaluating risks, Analyzing operations and confirming information and reviewing compliance. The study further revealed that the strengths and weakness of the system of internal control over cash in Kinondoni municipal council include Authorization, Recording and custody. Where Authorization scored 100%, Recording scored 100% and custody scored 100%.
Effectiveness of public private partnerships in the delivery of health services in Tanzania: A reflection of the public private partnership between the ministry of health and social welfare and CCBRT
(Mzumbe University, 2014) Edward, Erasto
The government of Tanzania recognized that it has the role to facilitate the private sector and other economic agents to actively and effectively invest in productive and commercial activities in order to accelerate economic growth and development and this would be achieved through putting favorable policies in place, provision of a conducive environment for local and foreign investment, promotion of institutional changes conducive to the development of the private sector and this trend has seen the emergency of public private partnerships in Tanzania. The general objective of the study was to examine the barriers to effective public private partnerships in the Delivery of health services in Tanzania with a reflection of a public private partnership that exist between the Ministry of Health and Social Welfare with CCBRT Hospital. The findings of the study have indicated that Public Private Partnerships have an impact in the delivery of health services and this is equivalent to 66.7% and that the partnerships are adopted and implemented through management contracts up to 10.0%, the Public Partnership policy of 2009 guides on the adoption and implementation of public private partnerships to 29.2% and the private partnerships promote reliable source of financing for public health service delivery to 10.0%, Partnerships bring creativity and innovativeness in health service delivery and this is equivalent to 8.3%, partnerships influence satisfaction of customer needs and expectations and this is equivalent to 7.5% and that partnerships influence development of new investment opportunities and this is equivalent to 15.0% they influence maintenance of skilled manpower and this is equivalent to 12.5%. Therefore in order that the Public private partnerships influence improved delivery of health services, the public and private entities operating or implementing a Public Private Partnership in the delivery of health services should undertake effective training and development of personnel who will have the skills of negotiating the partnerships and who will understand the technical frameworks of the partnerships. Consequently the barrier of weak professionalism will relatively be addressed and the implementation of the partnership frameworks will attain its set goals and objective.
Effects of counterfeit products in Tanzania
(Mzumbe University, 2014) Swaleh, Feisal Mohammed
The general objective of this study was to examine the extent to which counterfeit products affect Tanzania. The study analyzed the effectiveness of specific Government entities in addressing this matter in terms of inspection, examination procedures for detection of counterfeit imported consumer goods and the inadequacy in dealing with influx of counterfeit consumer goods. The study was limited to Dar es Salaam region . The target population was officers from regulatory institutions, individual businessperson and individual consumers. Purposive and random sampling techniques were employed to get respondents. Multiple methods of data collection were used. Survey using self-administered questionnaires composed of closed and open-ended questions and interviews were used to collect data. Descriptive statistics involving application of univariate and bivariate techniques and associated tests were used to analyze data. Major factors which influence the influx of counterfeits were identified as ineffective inspection ad examination procedures for imported goods to detect counterfeits; lack of capacity by regulatory institutions to deal with the problem; inadequacy of anti-counterfeiting laws; corruption; and lack of awareness on the potential and real dangers of counterfeit good. Conclusion revealed that there is still allot to be done in order to combat this ever growing menace, significant relationship between the level of counterfeits and competencies of intervention regulatory institutions needed to be reviewed. Recommendations made include; establishing appropriate anti-counterfeiting policy; pitting restriction and appropriate penalties on importation of fake products; building capacity for regulatory institution, and enacting comprehensive anti- counterfeiting law.
Examination of the impacts of employee training on job performance and organization development: A case of NMB Bank Mlimani City branch
(Mzumbe University, 2019) Mosha, Cuthbert
The focus of this study targeted on examining the impacts of employees training on job performance and organization development with the central objective of assessing the impacts on employee training to job performance and organization development a case study of NMB Bank Mlimani city branch with three specific objectives which are examining the impacts of employee training on job performance, determining the hindrances in the implementation of employee training programme and also suggesting plausible measures that can take as to improve the situation, The target population was 32 employees of the bank branch, the sample size of 30 employees were selected for the study comprises 26 employees were administered questionnaire and 4 employees administered interview. The study employed a case study design and diverse methods were applied in finding the right data. The Researcher gained a sample of 30 staffs by using purposive sampling designs which is 94% of the targeted population. Both primary and secondary methods of data collection were used. Data was collected through questionnaires, interviews and documentary review. Findings from the field indicated that due to employee training influences job performance, employee enthusiasm, employee engagement and enhance employee innovations also the study revealed the hindrances in implementing the programme like complexity of human needs, budgetary constraints and economic fluctuations, while also the study could not remain in vacuum and several plausible measure were suggested which are proper allocation of the required budget, avoiding favoritism. Finally the study recommends NMB Bank should put much effort and set enough budget for employee training programme as they enhance employee performance and organization development at the same time motivate them. Strategies to meet required budget, consider human nature for satisfaction and consider training and seminars for employee due to rapid change of science and technology is inevitable.
Factors affecting financial management in private schools in Dar es Salaam: A case of Kinondoni municipal
(Mzumbe University, 2013) Ngondya, Lusekelo John
This study presents the assessment of the factors affecting financial management in private schools particularly in Kinondoni municipal. Specifically, the study assesses the financial management and performance of private schools; examine the financial management practices in private schools; and examine challenges facing financial management in private schools. Data for this research was collected using structured questionnaires, primary data, secondary data, observation and interview. The research also used qualitative and quantitative methods of data analysis. Notably, this study use 51 respondents as sample size It was identified that Private schools faces factors affecting financial management as follows; staff resistance, Management commitment and system complexity and capacity of the schools. However, most of the respondents decided that financial management and performance of private schools are good. Notably, challenges facing financial management in private schools are poor level of bursar’s computer literacy, Poor level of computer facilities and Minimum involvement of accounts staff i.e. bursars. The Study depict that, financial management key areas are policy dealing with financial controls with proper implementation and monitoring efforts in place; adequate bonding of employees who handle money; complete and up-to-date accounting records. Moreover, Private schools bursar managers must assess risks and develop financial control procedures that address these risks in a cost effective manner. Also, management of the private schools should put in place modern financial management control systems especially adoption of computer related packages to ensure they are able to plan properly and avoid financial surprises.
Factors hindering the enrolment of E-procurement in public procurement in Tanzania. The case of Medical Store Department(MSD) Tanzania
(Mzumbe University, 2013) Evans, Adrian
The study is about the assessment of the challenges facing the enrolment of EProcurement in public sectors in Tanzania. With a case study of Medical Stores Department (MSDs). The study has the following specific objectives, to explore the perception of e-procurement in public sectors, to examine the e-procurement enrolment process in public sectors, to determine the contribution of e-procurement performance in public organizations. The Research methodology concerned where the researcher applied systematic approaches in data collection. Both qualitative and quantitative were used to the 34 respondents from MSD. Closed and open ended questions were used where the collected data were coded and analyzed by using Statistical Package for social Science (SPSS) and Microsoft excel where table and figures were drawn. Results of the analysis showed that, E – Procurement application in Public sectors is a very important aspect in achieving Value for Money and efficiency in Procurement activities. At MSD various initiatives such as adoption ERP system, use of Internet and E – Mail are measures to ensure effective implementation of E – Procurement. E – Procurement application in the organization of the study is not effective because it covers some parts such as generation of Procurement requisition, and generating Purchase order through EPICAR 9 system which is done within the organization and no access to the Supplier to view the Purchase orders. It is recommended that, E - Procurement enrolment needs to be considered effectively by MSD so as to alter the reduction of unnecessary cost, risks associated with delays of delivery, Stock out, unequal opportunity to suppliers, and corruption as the results not realizing value for Money in Procurement. Organization should conduct every now and then training to all staff since it cuts across E – Procurement applications, and its importance to the organization so that employees will be capable of using E –Procurement tools. The organization in collaboration with the Government of the United Republic of Tanzania should have different sources of funds so as to ensure that the project is implemented.
Impact assessment of the organisational structure in the performance of corporate strategy: The case study of National Housing Corporation
(Mzumbe University, 2013) Chilo, Fatuma
Every organisation needs to have an effective communication through which all activities from all parts involved in there can clearly be linked as well as coordinated. That is to say, an effective flow of information and implementation of strategic plan should be done via effective organisational structure. This study thus, was mainly concerned with finding out the impact of organizational structure on the effective performance of corporate strategies in public institutions; the case of eight administrative regions of the National Housing Corporation (NHC). In that the whole process, the study had employed a methodology in which questionnaire and focus group discussion were used as methods for gathering primary data from the field (sample size) of fifty respondents, from three levels of hierarchy. However, data were presented through the use of table and figures (in terms of pie charts and graphs). The study was tasked to achieve four specific objectives including; to determine the impact of organizational structure on the effective performance of corporate strategies in public institutions, to identify the contribution of organizational structure on the effective achievement of corporate strategies in public institutions, to examine the influence of organizational structure on the effective implementation of strategic plan in NHC, and to suggest strategies through which NHC can achieve effective performance of corporate strategies. Based on the findings, this study found that the currently used organizational structure had negative impact on the performance of corporate strategies in public institutions, including NHC due to its bureaucracy. In that regards, the study had therefore concluded that there was no positive contribution from organizational structure on the effective achievement of corporate strategies at NHC. Moreover, the study had also concluded that, once there is an appropriate established and use of organisational structure, positive influence must be derived from and lead to effective implementation of strategic plan in any institution – something, which was found different for the case of NHC since the said influence was not fully achieved in a positive way. And based on respondents views, the study had put suggestions that, NHC can achieve effective performance of corporate strategies by; restructuring the vi actual organisational structure, and reduce bureaucracy, and in turn get rid of the problem of ineffective achievement and performance of corporate strategies addressed herein this study.
Impact of performance appraisal systems used in utility companies on employee job satisfaction: The case of performance development programme used by TANESCO, Ilala region, Dar es Salaam, Tanzania
(Mzumbe University, 2013) Mwinuka, Elizabeth
The only task for utility companies is to make progressive steps and necessitate them to alleviate dissatisfaction amongst their employees by extensively restructuring their actually used performance appraisal systems. This study was in fact; mainly concerned with findings out the impact of Performance Appraisal System (PAS) used by utility companies on employee job satisfaction in Tanzania: the case of Performance Development Programme used by Tanzania National Electric Company Limited (TANESCO) Ilala Region, Dar es Salaam. The methodology employed by this study had involved the use of questionnaire, focus group discussion in gathering data from the sample size of 60 respondents. Likewise, tables, graphs/pie charts, both illustrated by percentage were used in presenting, and in illustrating facts from respondents upon which further analytical and discussion steps were performed as well. Meanwhile, the study was tasked to achieve four specific objectives including; to determine the impact of PDP used by TANESCO on employee job satisfaction, to find out the level of employee performance as resulted from PAS used by utility companies, to establish the outcome of having specific PAS on employee job attitude in utility companies, and to suggest strategy to be adopted by TANESCO in restructuring its performance development programme to improve employee job satisfaction. Based on the findings, the study had concluded that; there is an impact derived from the use of PDP in TANESCO which had resulted into job dissatisfaction amongst many employees and marked by tendencies like; complaints as being dissatisfied, others have depleted their attendance to their job placement, the likelihood of labour turnover which might occur in the near future and so on. Based on findings, the study had also concluded that; the overall job performance had gone lower after the integration of PDP than it was before its coming-in. The study further concluded that; the attitude of employees towards their job was quite negative following the integration of PDP since many of them seemed to be dissatisfied with it. And finally, one of the suggestions obtained thorough findings have included; utility companies vii would pay incentives to employees based on other grounds like; hour spent by an employee (being extra or any other) in achieving any duty.
Impact of performance appraisal systems used in utility companies on employee job satisfaction: The case of performance development programme used by TANESCO, Ilala region, Dar es Salaam, Tanzania,
(Mzumbe University, 2013) Mwinuka,Elizabeth
The only task for utility companies is to make progressive steps and necessitate them to alleviate dissatisfaction amongst their employees by extensively restructuring their actually used performance appraisal systems. This study was in fact; mainly concerned with findings out the impact of Performance Appraisal System (PAS) used by utility companies on employee job satisfaction in Tanzania: the case of Performance Development Programme used by Tanzania National Electric Company Limited (TANESCO) Ilala Region, Dar es Salaam. The methodology employed by this study had involved the use of questionnaire, focus group discussion in gathering data from the sample size of 60 respondents. Likewise, tables, graphs/pie charts, both illustrated by percentage were used in presenting, and in illustrating facts from respondents upon which further analytical and discussion steps were performed as well. Meanwhile, the study was tasked to achieve four specific objectives including; to determine the impact of PDP used by TANESCO on employee job satisfaction, to find out the level of employee performance as resulted from PAS used by utility companies, to establish the outcome of having specific PAS on employee job attitude in utility companies, and to suggest strategy to be adopted by TANESCO in restructuring its performance development programme to improve employee job satisfaction. Based on the findings, the study had concluded that; there is an impact derived from the use of PDP in TANESCO which had resulted into job dissatisfaction amongst many employees and marked by tendencies like; complaints as being dissatisfied, others have depleted their attendance to their job placement, the likelihood of labour turnover which might occur in the near future and so on. Based on findings, the study had also concluded that; the overall job performance had gone lower after the integration of PDP than it was before its coming-in. The study further concluded that; the attitude of employees towards their job was quite negative following the integration of PDP since many of them seemed to be dissatisfied with it. And finally, one of the suggestions obtained thorough findings have included; utility companies vii would pay incentives to employees based on other grounds like; hour spent by an employee (being extra or any other) in achieving any duty.
Issues in procurement methods in public organizations: A case of Tanzania Aviation Authority (TAA)
(Mzumbe University, 2013) Kheri, Ashura Chimbeni
The research is on e-procurement is the business-to-business purchase and sale of supplies and services over the Internet. The objective was to investigate the effectiveness of e-procurement in Tanzania public institutions. Both qualitative and quantitative approaches qualitative approaches were used. Data collection methods used interviews, observations and documentary analysis. Research instruments to be used during data collection included interview questions, observation schedule and documentary review schedules. Collected were analyzed based on research objectives. Findings indicated that challenges that influenced the use e-procurement by TAA were: Budget and Executive support, user adoption and Supplier Buy-In and Enablement. Findings indicated that the challenge with regard to the use of e-procurement was on the side of management who sometimes resulted into the conflict of interests. It was also revealed from the study that the TAA management has a great task of ensuring that each user sees the simple to use and intuitive. Findings indicated that there were issues that underpinned the use of e-procurement by TAA. Supplier Buy-In was revealed to be among issues.. Findings indicated that some of the major benefits of an e-Procurement system are punch-outs, e-Invoices and e-Payments. Associated Costs was another issue and it was noted from the study that as with any technology project, the costs go beyond just the costs. It was also revealed from the study that training costs was among issue that influenced eprocurement. Findings indicated that e-procurement tools included: Email, spread sheets and internet. Recommendations include availability of quality and enough ICT facilities and equipment and the same research to be done in other public institutions to enable different researcher on the same issue to come up with similar conclusion

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