Dar es Salaam Campus College (DCC)

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Decentralization by devolution in Tanzania: Reflections on community involvement in the planning process in Kizota ward in Dodoma
(Research Gate, 2009) Massoi, Lucy; Norman, A. S.
This paper provides a discussion on Decentralization-by-Devolution (D-by-D) in the planning process in Tanzania a focus being on the Kizota ward in Dodoma. The paper provides findings on how the grassroots level is involved in preparing the three-year strategic plan and its implications towards solving socioeconomic problems at the grassroots level. The study employed a combined research design where case study design and mini–survey designs were used. Questionnaires, In-depth interviews and intensive documentary reviews were used for data collection purposes. The findings from the Kizota ward in Dodoma municipality revealed that although the government has done commendable work in implementing D-by-D, its contribution in the planning process at the grassroots level is still minimal and ineffective. The mitaa residents were not involved in the planning process; rather they were involved in the implementation of the centrally made plans that did not include their priorities.
Decentralisation by devolution in Tanzania: Reflections on community involvement in the planning process in Kizota ward in Dodoma
(Journal of Public Administration and Policy Research, 2009) Massoi, L; Norma, A.S.
This paper provides a discussion on Decentralization-by-Devolution (D-by- D) in the planning process in Tanzania a focus being on the Kizota ward in Dodoma. The paper provides findings on how the grassroots level is involved in preparing the three-year strategic plan and its implications towards solving socioeconomic problems at the grassroots level. The study employed a combined research design where case study design and mini –survey designs were used. Questionnaires, In-depth interviews and intensive documentary reviews were used for data collection purposes. The findings from the Kizota ward in Dodoma municipality revealed that although the government has done commendable work in implementing D-by-D, its contribution in planning process at the grassroots level is still minimal and ineffective. The mitaa residents were not involved in the planning process; rather they were involved in the implementation of the centrally made plans that did not include their priorities.
Dynamics of land for urban housing in Tanzania
(Journal of Public Administration and Policy Research, 2010) Massoi Lucy; Norman, A.S.
With increased movement of population in search of better settlement and employment, more people tend to be concentrated in urban areas. This article identifies the dynamics of land for urban housing in Tanzania with specific reference to Songea municipality. The article remarks on one hand, weaknesses in the existing institutional framework for urban planning and delivery of land services, unnecessary prolonged procedures and actors in the process with overlapping authorities, roles and lines of accountabilities have been identified as contributing factors to such dynamics, on the other hand, lack of technical capacity, limited financial resources embedded with cumbersome procedures in the whole process of preparation and approval of detailed plans as prepared by land experts has been a catalyst for the low capacity of the municipality in allocating land for housing development to the developers. With the increasing influx of population towards towns and cities, land-grabbing, institutions need to be reformed to take into account the rapid population dynamics within the society. Municipalities need to be empowered with both technical and financial capacity to facilitate in provision of effective and efficient services of providing land for housing.
An assessment of women’s empowerment programme in Tanzania: A case of women income generation projects in Arusha city.
(Mzumbe University, 2013) Castor, Neema
In the present study an attempt has been made to investigate the outcomes of women empowerment in Tanzania through income generating projects of women and its impact on their socio-economic empowerment. The target population of the present study was eighty (80) women who had availed services and/or support from the Council. The general objective was to investigate women’s empowerment programmes in Tanzania taking a case of women income generation projects in Arusha City Council in Arusha region. Specific objectives were to determine minimum resource envelopes which are directed to women empowerment programmes in Arusha city; assess the extent in which government’s investments contributed to the improvement of women’s empowerment in the study area; and identify challenges with relations to women empowerment’s programme in the study area. Research design used was cross sectional. Data collection methods used were simple random sampling technique, focus group discussions and a review of appropriate published documents and other related information toward women’s empowerment. The instruments used were questionnaire and interview guides. Findings indicated that irrespective of type, all IGPs supported by Arusha City Council have induced positive impact in women empowerment, though the extent of changes is not significantly high. The projects have enabled women to have a better access to basic needs and make important contribution to household decision making, especially the decision regarding their personal needs and availing treatment and recreational facilities. Various recommendations have been made on the findings of the study. The focus has been directed to the promotion of active involvement of beneficiaries, behavior change, increasing household asset bases, in-service training for community officers, conducting capacity building for micro-credit schemes, development of participatory monitoring and evaluation mechanisms as well as promoting advocacy.
The impact of employee training and development on organization performance: A caswe of TANZANIA COMMISSION FOR AIDS (TACAIDS)
(Mzumbe University, 2013) Mwaibako,Elly
The aim of this study was to assess the impact of employee training and development on improving organization performance, Tanzania Commission for AIDS being a case study. Specifically, the study focused on getting the perception of employees in terms of training and development programs at TACAIDS, effects of employee training on performance of the organization, and the challenges facing TACAIDS in providing training to its employees. Purposive sampling was used to obtain 35 respondents. Questionnaires and interviews were used as instruments of data collection. The study findings show that there is relatively high level of awareness of the training activities provided by the organization as noted by 81% of the respondents. The training and development has improved organization performance through new ideas and skills that have been introduced to the organization after the training. However, training and development at TACAIDS faces various challenges including financial resources and lack of clear policies to promptly promote employees once they have finished a certain training. Also, training needs assessment has not been done which results to discretion in allocation of training slots. The researcher recommended that the organization should conduct training needs assessment and gap identification and sponsoring of all training programs should be done. This can be achieved by setting aside a budget for employee training and development and searching for alternative sources of funds without been dependent on government sources only
Loan repayment by SACCOS to commercial banks in Tanzania: A case of CRDB Bank Moshi Branch
(Mzumbe University, 2013) Goodluck, Moshi
The main objective of the study was to find out the factors affecting the loan repayment by SACCOS to Commercial Banks in Tanzania, Specifically the study investigated the time given to SACCOS borrowers for loan, whether the SACCOS Borrowers have sufficient knowledge to conduct business in to generate sufficient income hence repay the loan and determined the effect of interest rate on loan given to Sacco's by Commercial banks in Tanzania. The study used the null hypothesis that; “Loan repayment is directly related to period of time, interest rate and technical know how to do the business”. Literature review was done to identify basic concepts and theories used in the study, and, finally designed and conceptual framework having five main concepts i.e. Time, Interest rate, Business knowledge, Loan amount and repayment. Data was collected using open-ended questionnaire and the data was coded entered in a computer finally the final findings were obtained. The analysis was done using a Statistical Package for Social Scientists (SPSS), and descriptive statistics was used to do the analysis from which conclusion were made. It was concluded that the study revealed that the overall repayment performance of the borrowers and the screening techniques which the institution follows to ration the loan to its members were found to be sound, improved positively the incomes, access to education, access to health facilities and nutritional status of the borrowers. Based on the findings, it is recommended that the bank should make sure that the credit period which are given to clients is sufficient to circulate the funds borrowed and repay the loan, the loan size is appropriate for the size of the business which is sufficient to generate income and be able to repay the loan, conduct seminars on customers educating them on business planning which help in using the loan on the intended purpose and to be trustful on the repayment. Also the bank should increase the penalty for those clients who do not repay on time, charge some of the credit policies on time to repay the loan. The client should be given at least grace period of 2 months when he/she takes the second or third loan.
Service quality assessment of social health insurance benefit (SHIB) provided by social security funds.
(Mzumbe University, 2013) Challe, Felistas Emmanuel.
The research about Assessment of Quality Service of Social Health Insurance Benefit (SHIB) provided by National Social Security Fund (NSSF) to its beneficiaries was conducted at the NSSF Dar Es Salaam Region Offices. The main objective of the study was to assess the quality of service offered by the NSSF through accredited hospitals and health centers to its customers residing in Dar es Salaam. To perfect the study, the research was guided by Specific Research Objectives that were to assess the contribution of medical services provided under Social Health Insurance (SHIB) to its members; reliability of health services provided by SHIB; effectiveness of SHIB repayment system; and ultimately to suggest how best to improve the performance of medical services provided by the SHIB issuing system Literature from different sources and from different authors were used for reference, and the researcher went far to see what others have done in the related field by performing the empirical review. The study design was descriptive and 120 respondents, the sample size, from selected hospitals, the structured questionnaires. Data were analyzed using the SPSS programs, summarized and presented by using tables and figures. From the findings it was revealed that medical services provided under Social Health Insurance (SHIB) to its members were of good quality although there are some weaknesses noted as 81.7% of all respondents enjoyed the services. Health services provided by SHIB were reliable although some improvement was required. Payment system was found to be effective and ultimately to the research paper suggested the best methods to improve the performance of medical services provided by the SHIB
Challenges in the procurement of common use items and services in the government procurement agencies of Tanzania
(Mzumbe University, 2013) Ajabu, Erasto Thomas
This study attempts to investigate the challenges in the procurement of common use items and services in the government procurement agencies of Tanzania. The research was conducted specifically at government procurement service agency, headquarters in Dar es salaam. A study sample consisted of 40 GPSA employees. If these challenges continue to be neglected, the extent to which these factors hinders the implementation of the system of procurement of the common use items and services will remain unanswered. Hence addressing the level of awareness, importance and challenges are paramount for enhancing efficiency and effective framework agreement system of procurement of common use items and services. Research data was collected through interviews, questionnaire and documentary reviews. Qualitative data was subjected to content analysis and quantitative data was summarized in tables and charts. The government procurement service agency (GPSA) employee’s both top management and lower rank employees were contacted to provide research data. Research findings showed that, procurement of common use items and services using framework agreement systems has faced many challenges in its implementation at government procurement service agency (GPSA), and has led into big constraints in achieving of value for money as it is expected by government.The research therefore reaches conclusion that, if care will not be taken into consideration, these challenges will lead to the negative impacts in the implementation of the system. Hence to eliminate these problems players must change their attitude, training should be taken into account, resources and time should be dedicated as well as legal framework needs adequately support the system
Effectiveness of internal control over liquid asset (cash) in Tanzania: A case of Kinondoni municipal council
(Mzumbe University, 2013) Kamaghe, Faraja
Despite the effort made by the government of Tanzania in ensuring there’s control in their asset in LGA’s few of them have managed to implements effectively the controls on those assets in their Finance Department. Their abundance evidence that arises through audit queries due to the fact that, there are procedure not followed as per government finance guide. In view of the above this study aimed at exploring the effectiveness of controls over cash in the LGA’s transactions. Thus obtaining the factors affected the effective cash controls in LGA’s.The study specifically set to identify strength and weakness of the system of internal controls over cash. More specifically to determine functionality of internal audit and to determine reliability and accuracy of financial report prepared within the period of three years. The study focused on the Municipality of Kinondoni Dar Es Salaam. Findings of this research has shown that the main functionality of internal audit of Kinondoni Municipality included: Evaluating controls and advising managers at all levels, Evaluating risks, Analyzing operations and confirming information and reviewing compliance. The study further revealed that the strengths and weakness of the system of internal control over cash in Kinondoni municipal council include Authorization, Recording and custody. Where Authorization scored 100%, Recording scored 100% and custody scored 100%.
Factors affecting financial management in private schools in Dar es Salaam: A case of Kinondoni municipal
(Mzumbe University, 2013) Ngondya, Lusekelo John
This study presents the assessment of the factors affecting financial management in private schools particularly in Kinondoni municipal. Specifically, the study assesses the financial management and performance of private schools; examine the financial management practices in private schools; and examine challenges facing financial management in private schools. Data for this research was collected using structured questionnaires, primary data, secondary data, observation and interview. The research also used qualitative and quantitative methods of data analysis. Notably, this study use 51 respondents as sample size It was identified that Private schools faces factors affecting financial management as follows; staff resistance, Management commitment and system complexity and capacity of the schools. However, most of the respondents decided that financial management and performance of private schools are good. Notably, challenges facing financial management in private schools are poor level of bursar’s computer literacy, Poor level of computer facilities and Minimum involvement of accounts staff i.e. bursars. The Study depict that, financial management key areas are policy dealing with financial controls with proper implementation and monitoring efforts in place; adequate bonding of employees who handle money; complete and up-to-date accounting records. Moreover, Private schools bursar managers must assess risks and develop financial control procedures that address these risks in a cost effective manner. Also, management of the private schools should put in place modern financial management control systems especially adoption of computer related packages to ensure they are able to plan properly and avoid financial surprises.
Factors hindering the enrolment of E-procurement in public procurement in Tanzania. The case of Medical Store Department(MSD) Tanzania
(Mzumbe University, 2013) Evans, Adrian
The study is about the assessment of the challenges facing the enrolment of EProcurement in public sectors in Tanzania. With a case study of Medical Stores Department (MSDs). The study has the following specific objectives, to explore the perception of e-procurement in public sectors, to examine the e-procurement enrolment process in public sectors, to determine the contribution of e-procurement performance in public organizations. The Research methodology concerned where the researcher applied systematic approaches in data collection. Both qualitative and quantitative were used to the 34 respondents from MSD. Closed and open ended questions were used where the collected data were coded and analyzed by using Statistical Package for social Science (SPSS) and Microsoft excel where table and figures were drawn. Results of the analysis showed that, E – Procurement application in Public sectors is a very important aspect in achieving Value for Money and efficiency in Procurement activities. At MSD various initiatives such as adoption ERP system, use of Internet and E – Mail are measures to ensure effective implementation of E – Procurement. E – Procurement application in the organization of the study is not effective because it covers some parts such as generation of Procurement requisition, and generating Purchase order through EPICAR 9 system which is done within the organization and no access to the Supplier to view the Purchase orders. It is recommended that, E - Procurement enrolment needs to be considered effectively by MSD so as to alter the reduction of unnecessary cost, risks associated with delays of delivery, Stock out, unequal opportunity to suppliers, and corruption as the results not realizing value for Money in Procurement. Organization should conduct every now and then training to all staff since it cuts across E – Procurement applications, and its importance to the organization so that employees will be capable of using E –Procurement tools. The organization in collaboration with the Government of the United Republic of Tanzania should have different sources of funds so as to ensure that the project is implemented.
Impact assessment of the organisational structure in the performance of corporate strategy: The case study of National Housing Corporation
(Mzumbe University, 2013) Chilo, Fatuma
Every organisation needs to have an effective communication through which all activities from all parts involved in there can clearly be linked as well as coordinated. That is to say, an effective flow of information and implementation of strategic plan should be done via effective organisational structure. This study thus, was mainly concerned with finding out the impact of organizational structure on the effective performance of corporate strategies in public institutions; the case of eight administrative regions of the National Housing Corporation (NHC). In that the whole process, the study had employed a methodology in which questionnaire and focus group discussion were used as methods for gathering primary data from the field (sample size) of fifty respondents, from three levels of hierarchy. However, data were presented through the use of table and figures (in terms of pie charts and graphs). The study was tasked to achieve four specific objectives including; to determine the impact of organizational structure on the effective performance of corporate strategies in public institutions, to identify the contribution of organizational structure on the effective achievement of corporate strategies in public institutions, to examine the influence of organizational structure on the effective implementation of strategic plan in NHC, and to suggest strategies through which NHC can achieve effective performance of corporate strategies. Based on the findings, this study found that the currently used organizational structure had negative impact on the performance of corporate strategies in public institutions, including NHC due to its bureaucracy. In that regards, the study had therefore concluded that there was no positive contribution from organizational structure on the effective achievement of corporate strategies at NHC. Moreover, the study had also concluded that, once there is an appropriate established and use of organisational structure, positive influence must be derived from and lead to effective implementation of strategic plan in any institution – something, which was found different for the case of NHC since the said influence was not fully achieved in a positive way. And based on respondents views, the study had put suggestions that, NHC can achieve effective performance of corporate strategies by; restructuring the vi actual organisational structure, and reduce bureaucracy, and in turn get rid of the problem of ineffective achievement and performance of corporate strategies addressed herein this study.
The impact of employees training and development on organisation performance: The case of Tanzania commission for AIDS
(Mzumbe University, 2013) Mwaibako, Elly
The aim of this study was to assess the impact of employee training and development on improving organization performance, Tanzania Commission for AIDS being a case study. Specifically, the study focused on getting the perception of employees in terms of training and development programs at TACAIDS, effects of employee training on performance of the organization, and the challenges facing TACAIDS in providing training to its employees. Purposive sampling was used to obtain 35 respondents. Questionnaires and interviews were used as instruments of data collection. The study findings show that there is relatively high level of awareness of the training activities provided by the organization as noted by 81% of the respondents. The training and development has improved organization performance through new ideas and skills that have been introduced to the organization after the training. However, training and development at TACAIDS faces various challenges including financial resources and lack of clear policies to promptly promote employees once they have finished a certain training. Also, training needs assessment has not been done which results to discretion in allocation of training slots. The researcher recommended that the organization should conduct training needs assessment and gap identification and sponsoring of all training programs should be done. This can be achieved by setting aside a budget for employee training and development and searching for alternative sources of funds without been dependent on government sources only.
Issues in procurement methods in public organizations: A case of Tanzania Aviation Authority (TAA)
(Mzumbe University, 2013) Kheri, Ashura Chimbeni
The research is on e-procurement is the business-to-business purchase and sale of supplies and services over the Internet. The objective was to investigate the effectiveness of e-procurement in Tanzania public institutions. Both qualitative and quantitative approaches qualitative approaches were used. Data collection methods used interviews, observations and documentary analysis. Research instruments to be used during data collection included interview questions, observation schedule and documentary review schedules. Collected were analyzed based on research objectives. Findings indicated that challenges that influenced the use e-procurement by TAA were: Budget and Executive support, user adoption and Supplier Buy-In and Enablement. Findings indicated that the challenge with regard to the use of e-procurement was on the side of management who sometimes resulted into the conflict of interests. It was also revealed from the study that the TAA management has a great task of ensuring that each user sees the simple to use and intuitive. Findings indicated that there were issues that underpinned the use of e-procurement by TAA. Supplier Buy-In was revealed to be among issues.. Findings indicated that some of the major benefits of an e-Procurement system are punch-outs, e-Invoices and e-Payments. Associated Costs was another issue and it was noted from the study that as with any technology project, the costs go beyond just the costs. It was also revealed from the study that training costs was among issue that influenced eprocurement. Findings indicated that e-procurement tools included: Email, spread sheets and internet. Recommendations include availability of quality and enough ICT facilities and equipment and the same research to be done in other public institutions to enable different researcher on the same issue to come up with similar conclusion
Impact of performance appraisal systems used in utility companies on employee job satisfaction: The case of performance development programme used by TANESCO, Ilala region, Dar es Salaam, Tanzania
(Mzumbe University, 2013) Mwinuka, Elizabeth
The only task for utility companies is to make progressive steps and necessitate them to alleviate dissatisfaction amongst their employees by extensively restructuring their actually used performance appraisal systems. This study was in fact; mainly concerned with findings out the impact of Performance Appraisal System (PAS) used by utility companies on employee job satisfaction in Tanzania: the case of Performance Development Programme used by Tanzania National Electric Company Limited (TANESCO) Ilala Region, Dar es Salaam. The methodology employed by this study had involved the use of questionnaire, focus group discussion in gathering data from the sample size of 60 respondents. Likewise, tables, graphs/pie charts, both illustrated by percentage were used in presenting, and in illustrating facts from respondents upon which further analytical and discussion steps were performed as well. Meanwhile, the study was tasked to achieve four specific objectives including; to determine the impact of PDP used by TANESCO on employee job satisfaction, to find out the level of employee performance as resulted from PAS used by utility companies, to establish the outcome of having specific PAS on employee job attitude in utility companies, and to suggest strategy to be adopted by TANESCO in restructuring its performance development programme to improve employee job satisfaction. Based on the findings, the study had concluded that; there is an impact derived from the use of PDP in TANESCO which had resulted into job dissatisfaction amongst many employees and marked by tendencies like; complaints as being dissatisfied, others have depleted their attendance to their job placement, the likelihood of labour turnover which might occur in the near future and so on. Based on findings, the study had also concluded that; the overall job performance had gone lower after the integration of PDP than it was before its coming-in. The study further concluded that; the attitude of employees towards their job was quite negative following the integration of PDP since many of them seemed to be dissatisfied with it. And finally, one of the suggestions obtained thorough findings have included; utility companies vii would pay incentives to employees based on other grounds like; hour spent by an employee (being extra or any other) in achieving any duty.
Promoting organization competitiveness through employee recruitment: A case of Airtel Tanzania limited
(Mzumbe University, 2013) Njovu, Furaha
Employee recruitment is the process by which firms, organizations hires employees to ensure that the required number and types of employees are available to perform organizational activities and accomplish organizational objectives successfully. This research paper focused on the assessment “Promoting organization competitiveness through employee recruitment: A case of Airtel Tanzania limited” the objectives of the study were to show the applicability of modern tools in recruitment process, to identify factors which hampers modernization of employee recruitment processes to show the link between recruitment and business competitiveness. The study reviews literature that explores what has been done in relation to evaluating the effectiveness of employee recruitment in enhancing competitiveness in the organization. The study provides theoretical and conceptual contributions from different studies Also empirical findings from various literatures were reviewed. Data were collected from 100 respondents were interviewed and use of questionnaires and these consisted of Directors, Managers, Operating officers and operational staff. Data collection methods used were interviews and documentary analysis while Data collection instruments used was interview questions, questionnaires and documentary review schedule. It was revealed from the study that, the employment recruitment particularly the competency based recruitment have played a great role on the promoting the organizational competitiveness, to the extent that it has managed to attain the so called sustainable competitive advantage, that it performing better than its rivals in the Tanzania communication industry. The study recommended organizations and other stakeholders should rely on competency based recruitment as well combining effort to alleviate unethical behaviors which is facing recruitment process such as favoritism and corruption so as to be in position to promote organizational competitiveness
Recruitment and management in local government authorities of Tanzania in Masasi district council
(Mzumbe University, 2013) Mboyi, Wishega
Recruitment and Management in Local Government Authorities of Tanzania is experiencing a serious factors which affecting it and this is problem study. This study was conducted at MDC located in Mtwara. The selection of this district Authority was based on consideration of the available resources dissertation, both materials and non-materials. The population of (40) respondents participated who were purposively and randomly selected. The main objective of the study was to explore factors affecting Recruitment and Management in Tanzania’s Local Government Authorities. Specific objectives were: to determine the level of understanding of the aim, procedure and expected outcome of Recruitment and Management to both supervisors and employees, to evaluate if the HR Department support to HODs match with Recruitment and Management Strategic Plan and to identify the economic, environmental, social, political and psychological factors that are affecting Recruitment and Management in the Tanzania’s Local Government Authorities. The study used a case study method to gather data. Other data collection methods were questionnaires; interviews and documentary review. The SPSS were used for data analysis. The key study findings indicated that bureaucracy has been the major hindering factor for effective recruitment process in the local government authorities. Other factors included lack of qualified personnel, lack of sufficient budget for supporting recruitment process and the government’s intervention. It has been identified that most of the human resource officers lack sufficient skills regarding recruitment and selection of suitable candidates for a particular vacancy. Also, the government intervention has been too much which causes the delays in process thereby hindering effective recruitment. The financial budget for public service recruitment is also not adequate to cater at once for all recruitment needs of all local government authorities. Also, this study identified that apart from the economic factors, psychological and social factors also contributed in affecting recruitment and management process in Tanzania’s LGAs. The major recommendations include the followings: There is a need for reviewing Public Service Management and Employment Policy in Tanzania and the Public Service Reform Program so as to cope with the dynamic changes of the recruitment and selection process. Also, the Public Service Recruitment Secretariat requires more improvements in their undertakings; also, there is a need for insisting and giving HP planning process great attentions before any other HR practices and the need for the central government to allot more financial resources for supporting recruitment in the local government authorities
Relationship between donors funding and business performance in Tanzania:
(Mzumbe University, 2013) Msinga, Flanswazi A.
Given the increasing donor funding to most of the SMEs in Tanzania: there has been an increase desire overtime to know whether or not there is any relationship between this donor funding and business performance. The main purpose of this research therefore was to identify the relationship between donor funding and business performance. This study was guided by three research objectives. The general Objective was to determine if there is any relationship between donor funding and business performance. Specific research objectives were; to identify the relationship between donor funding and business performance in Tanzania. Other objectives are to identify other factors rather than donor funding that may contribute to business performance in Tanzania and lastly is to identify challenges facing business performance in Tanzania. Data collection methods comprised both primary and secondary sources. Questionnaires were distributed to SMEs that received funds and those who did not receive such funding. Both open and closed ended questions were used to collect demographic and data related to donor funding and business performance to SME’s. Qualitative and quantitative techniques were employed for collecting and analyzing data. The research findings indicated that donor funding has both positive and negative contribution to business performance. The negative effect of donor funding to business performance is due to various reasons such as inability to utilize funds received, seasonal variation, weak economic climate or business competition and lack of business experience. The study also found that; the other factors that contribute to business performance apart from business donor funding includes availability of ready markets, availability of raw materials, establishment of microfinance institutions, training on Business and Entrepreneurship, skills and experience in current Business.
Impact of performance appraisal systems used in utility companies on employee job satisfaction: The case of performance development programme used by TANESCO, Ilala region, Dar es Salaam, Tanzania,
(Mzumbe University, 2013) Mwinuka,Elizabeth
The only task for utility companies is to make progressive steps and necessitate them to alleviate dissatisfaction amongst their employees by extensively restructuring their actually used performance appraisal systems. This study was in fact; mainly concerned with findings out the impact of Performance Appraisal System (PAS) used by utility companies on employee job satisfaction in Tanzania: the case of Performance Development Programme used by Tanzania National Electric Company Limited (TANESCO) Ilala Region, Dar es Salaam. The methodology employed by this study had involved the use of questionnaire, focus group discussion in gathering data from the sample size of 60 respondents. Likewise, tables, graphs/pie charts, both illustrated by percentage were used in presenting, and in illustrating facts from respondents upon which further analytical and discussion steps were performed as well. Meanwhile, the study was tasked to achieve four specific objectives including; to determine the impact of PDP used by TANESCO on employee job satisfaction, to find out the level of employee performance as resulted from PAS used by utility companies, to establish the outcome of having specific PAS on employee job attitude in utility companies, and to suggest strategy to be adopted by TANESCO in restructuring its performance development programme to improve employee job satisfaction. Based on the findings, the study had concluded that; there is an impact derived from the use of PDP in TANESCO which had resulted into job dissatisfaction amongst many employees and marked by tendencies like; complaints as being dissatisfied, others have depleted their attendance to their job placement, the likelihood of labour turnover which might occur in the near future and so on. Based on findings, the study had also concluded that; the overall job performance had gone lower after the integration of PDP than it was before its coming-in. The study further concluded that; the attitude of employees towards their job was quite negative following the integration of PDP since many of them seemed to be dissatisfied with it. And finally, one of the suggestions obtained thorough findings have included; utility companies vii would pay incentives to employees based on other grounds like; hour spent by an employee (being extra or any other) in achieving any duty.
Training and Ministry of Home Affairs (MOHA): Exploring the Effectiveness of the Training Programmes to Employees: The Case of Ministry of Home Affairs (Head Office)
(Mzumbe University, 2013) Mwangara, Felix S
The quality of Human Resource is an asset to any organization and as a result training has become an issue that has to be faced by every organization. The amount and quality of training carried out varies enormously from organization to organization due to factors such as the degree of external change, for instance, new markets or new processes, the adaptability of existing workforce and importantly the extent to which the organization supports the idea of internal career development. Most organizations meet their needs for training in an ad hoc and haphazard way whiles others set about identifying their training needs, then design training activities in a rational manner and finally assess the results of training. This study, therefore, sought to determine the Training and Ministry of Home Affairs (MOHA): Exploring the Effectiveness of the Training Programmes to Employees, a Case Study of Ministry of Home Affairs. The research was intended to explore the role and impact of training on employees with emphasis on the lower, middle level staff and the administrators of MOHA, who were randomly selected. The study assessed the training and development process of MOHA and whether training has improved employee’s performance. A questionnaire was designed using structured questions to collect primary data from employees of MOHA. Personal interviews were held with some management staff of the organization. The results indicated that MOHA’s employees were not well informed about training and development programmes in the organization.

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