Research Articles (EMS)

Permanent URI for this collection

https://scholar.mzumbe.ac.tz/handle/123456789/635

Browse

Browsing Research Articles (EMS) by Subject "Business Process Re-engineering"

Now showing 1 - 2 of 2
  • No Thumbnail Available
    Item
    Business process re-engineering: a panacea for reducing operational cost in service organizations
    (Instituto Federal de Educaçã, 2015) Sungau, Joseph Joseph; Ndunguru, Philibert C.
    Organizations in today’s business environment struggle on how to reduce operation cost for generating reasonable profit. In order to reduce Operational Cost, service organizations have been working hard to identify techniques that facilitate business processes improvement. In so doing, the global literature indicates that service organizations adopt BPR technique as a panacea of reducing Operational Cost. Despite a documented potentiality of BPR technique, a mixed empirical results, findings and conclusions regarding the effect of BPR on Operational Cost have been reported. Therefore, this paper aimed at assessing and explaining effects of BPR on Operational Cost. The study used cross-sectional survey design to investigate the effect of BPR on Operational Cost. Intensive literature review enabled the construction of structural measurement model, formulation of testable hypotheses and operationalization of constructs. In order to test the model and hypotheses, data were collected from ninety-five (95) service organizations in Tanzania. Results of the study reveal that BPR and delivering speed have no direct effects on Operational Cost; they indirectly affect Operational Cost through the mediations of service quality. Therefore, BPR influences first both service quality and delivery speed in affecting Operational Cost of service organizations. It is now recommended that service organizations should use BPR as panacea of reducing Operational Cost.
  • No Thumbnail Available
    Item
    Business process re-engineering: The technique to improve delivering speed of service industry in Tanzania
    (INDEPENDENT JOURNAL OF MANAGEMENT & PRODUCTION (IJM&P), 2013) Sungau, Joseph; Ndunguru, Philibert C.; Kimeme, Joseph
    Problem statement: Time spent by customers at a service organization is very critical in today’s business environment. Service organizations must change to provide services to customers within the minimum time possible. Business process re-engineering is one technique that improves business processes. However, despite documented advantages, most organizations have not adopted the technique. Purpose: The paper aims to determine and explain the effect of business process re-engineering on delivering speed for enhanced organizational performance. Methodology: The study used a cross-sectional survey design that included a sample of ninety-five (95) service organizations. Focused intensive literature review enabled to construction structural measurement model, formulation of testable hypotheses and operationalization of constructs. Results: From the study, it is revealed that BPR positively improves delivering speed of service organizations. Conclusion: The adoption of the BPR technique for improved business processes enhances delivery speed in service organizations.