Business process re-engineering: The technique to improve delivering speed of service industry in Tanzania
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Date
2013
Journal Title
Journal ISSN
Volume Title
Publisher
INDEPENDENT JOURNAL OF MANAGEMENT & PRODUCTION (IJM&P)
Abstract
Problem statement: Time spent by customers at a service organization is very critical in today’s business environment. Service organizations must change to provide services to customers within the minimum time possible. Business process re-engineering is one technique that improves business processes. However, despite documented advantages, most organizations have not adopted the technique. Purpose: The paper aims to determine and explain the effect of business process re-engineering on delivering speed for enhanced organizational performance. Methodology: The study used a cross-sectional survey design that included a sample of ninety-five (95) service organizations. Focused intensive literature review enabled
to construction structural measurement model, formulation of testable hypotheses and operationalization of constructs. Results: From the
study, it is revealed that BPR positively improves delivering speed of service organizations. Conclusion: The adoption of the BPR technique for
improved business processes enhances delivery speed in service organizations.
Description
Nil
Keywords
Business process re-engineering, Service organizations, BPR technique, Business Process Re-engineering, Service industry in Tanzania, Service delivering speed
Citation
APA