Business process re-engineering: The technique to improve delivering speed of service industry in Tanzania

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dc.contributor.authorSungau, Joseph
dc.contributor.authorNdunguru, Philibert C.
dc.contributor.authorKimeme, Joseph
dc.date.accessioned2024-08-12T06:17:00Z
dc.date.available2024-08-12T06:17:00Z
dc.date.issued2013
dc.descriptionNil
dc.description.abstractProblem statement: Time spent by customers at a service organization is very critical in today’s business environment. Service organizations must change to provide services to customers within the minimum time possible. Business process re-engineering is one technique that improves business processes. However, despite documented advantages, most organizations have not adopted the technique. Purpose: The paper aims to determine and explain the effect of business process re-engineering on delivering speed for enhanced organizational performance. Methodology: The study used a cross-sectional survey design that included a sample of ninety-five (95) service organizations. Focused intensive literature review enabled to construction structural measurement model, formulation of testable hypotheses and operationalization of constructs. Results: From the study, it is revealed that BPR positively improves delivering speed of service organizations. Conclusion: The adoption of the BPR technique for improved business processes enhances delivery speed in service organizations.
dc.description.sponsorshipPrivate
dc.identifier.citationAPA
dc.identifier.issn2236-269X
dc.identifier.uri10.14807/ijmp.v4i1.68
dc.identifier.urihttps://scholar.mzumbe.ac.tz/handle/123456789/1043
dc.language.isoen_US
dc.publisherINDEPENDENT JOURNAL OF MANAGEMENT & PRODUCTION (IJM&P)
dc.subjectBusiness process re-engineering
dc.subjectService organizations
dc.subjectBPR technique
dc.subjectBusiness Process Re-engineering
dc.subjectService industry in Tanzania
dc.subjectService delivering speed
dc.titleBusiness process re-engineering: The technique to improve delivering speed of service industry in Tanzania
dc.typeArticle
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