Contribution of ICT on service delivery in secondary schools in Tanzania; A case of Karatu district council
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Date
2015
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Publisher
Mzumbe University
Abstract
This study is on contribution of Information and Communication Technology on service delivery in secondary schools in Tanzania: A case study of Karatu District Council. The phenomenon that triggered the researcher to conduct this study is the fact that our world today has changed a great deal with the aid of information and communication technology; activities that were once done manually or by hand have now become computerized by operating systems. Therefore, how the adaptation and application of information and communication technology will contribute to the service delivery in secondary schools was among the aims of this study. The objective of this research work was to make a critical assessment on identifying the contribution of Information and Communication Technology (ICT), on service delivery in secondary schools at Karatu District Council. Also, the study investigated the level of availability of ICT facilities in secondary schools, the exposure of teachers and students to the use of ICT facilities, the perceived benefits of using ICT and the challenges facing the use of ICT in secondary schools. The researcher used a case study research design in conducting the study. Accidental/convenience sampling technique, stratified random sampling technique and purposive sampling technique were used in selecting the sample for the study. Data was obtained from both primary and delivery in secondary schools at Karatu district as it helps in making teaching learning more interesting enhances quality of work of teachers, makes teachers to be updated in various disciplines, and also makes decision making of management concerning education easy and faster. It can be concluded that the majority agreed that ICT contributes to quality service delivery in education sector, therefore it is recommended that the there is a need for more studies to be done to see what can help to improve ICT facilities in secondary schools so as to improve contribution of ICT to quality service delivery.
Description
A dissertation submitted to the School of Public Administration and Management in partial fulfilment of the requirements for the award of the degree of Master of Public Administration (MPA) of Mzumbe University
Keywords
Service delivery in secondary school, Information and Communication Technology(ICT), Karatu district council, System theory, Mass communication, Informatics
, Secondary Education Developoment Programme
Citation
APA