An assessment of effectiveness of outsourcing services in quality service delivery in public sector : A case of Tanzania electric supply company limited, Tanga.
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Date
2014
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Publisher
Mzumbe University
Abstract
This research titled “assessment of the effectiveness of outsourcing services in quality service delivery in public sectors. The study was carried out at Tanzania Electric Supply Company Limited, Tanga Region. The purpose of the study was to assess the effectiveness of outsourcing services in quality service delivery in Public Sectors. Mostly public institutions outsourced their services which seems to be noncore activities, in order to concentrate to core activities pertaining to their institution and giving non core activities to be performed by specialized suppliers/service providers, who will perform better and at low cost. Though Public sectors have outsourced their non core activities to be performed by specialized suppliers/service providers but some of them have / have not performed as intended for the purposes of providing quality services and this has led a lot of problem to the institutions. Government and other stakeholder put emphasis the effective usage of government fund for the purpose of maintaining or providing quality services to the general public and value for money spend. The idea behind public sector reform at 1990’s was to ensure government resources are used prudently while the Government and public sector concentrate more on provision of core services and enlighten their burden. This study draws attention to two significant areas; how effective are outsourced services, in the overall paradigm of quality services delivery in public sector but on the other hand, it underpins the primary objective of the government to ensure quality delivering of outsourced services through stringent mechanism of evaluation and systematic performance measures. The researcher really hopes that output from this study shall be of practical use to TANESCO, Tanga Region.
Description
A dissertation submitted to Mzumbe University, Tanga Campus in partial fulfillment of the requirements for the award of the degree of Master of Business Adminstration in Corporate Management (MBA-CM) of Mzumbe University
Keywords
Public sector-Tanzania, Outsourcing services, Service Contract Management, Contract Management.
Citation
APA