Impact of social franchising strategy in family planning services to clients’ satisfaction in Tanzania: A case study of PSI –Tanzania, Morogoro

Simple item page
dc.contributor.authorMsafiri, Godwin B.
dc.date.accessioned2024-11-05T12:47:41Z
dc.date.available2024-11-05T12:47:41Z
dc.date.issued2013
dc.descriptionA dissertation submitted to Mzumbe University as a partial fulfilment of the requirements for the award of Degree of Masters of Business Administration in Corporate Management (MBA.CM) of Mzumbe University.
dc.description.abstractSocial franchising strategy in family planning is a contractually obligated network of private health providers that use commercial franchising methods to provide better quality and accessible family planning services to the community. PSI/Tanzania is implementing a national-wide social franchising program – Familia, to enable women to access high quality and yet affordable health services. The program is designed to save four main objectives; to increase access to Family planning services, improve quality of family planning services provided, to strengthen cost effectiveness of the family planning services provided and to enhance equity in accessing family planning services. The motive behind carrying out this study is to replicate the positive results from studies done in other countries on social franchised family planning services and client satisfaction. The purpose of this study was to assess the impact of social franchised strategy in family planning to client satisfaction in Tanzania. This is a descriptive study design conducted in Morogoro region. The sample population was the women of reproductive age who received family planning services from the social franchised facilities. A snow ball method was employed to obtain a desired sample, sixty-five (65) serviced women. Primary data were collected through interviews. Data analysis was carried through Statistical Package for Social science (SPSS) program where descriptive and quantitative data analyses were both employed. Findings revealed that, most of the respondents were serviced with FP methods and all of them were satisfied with the services from the social franchised FP health facilities. Therefore, the social franchised facilities from the study prove to ensure client satisfaction. vii Thus from the study, it is recommended that the model should be adopted to all private health facilities with reproductive health services and extend the scope and scale of the services to Tanzania.
dc.description.sponsorshipPrivate
dc.identifier.citationAPA
dc.identifier.urihttps://scholar.mzumbe.ac.tz/handle/123456789/1642
dc.language.isoen
dc.publisherMzumbe university
dc.subjectFamily planning services.
dc.subjectSatisfaction on the family planning.
dc.subjectFamily planning services
dc.subjectAccess to family planning services
dc.titleImpact of social franchising strategy in family planning services to clients’ satisfaction in Tanzania: A case study of PSI –Tanzania, Morogoro
dc.typeThesis
Files
Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
Msafiri, B.M-(MBA-CM)-SOB.-2013.pdf
Size:
636.05 KB
Format:
Adobe Portable Document Format
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed to upon submission
Description:
Download
Collections
Dissertations (Masters)-BA-SOB