Assessment of challenges in the provision of exemptions in health services delivery: A case of FRELIMO hospital,

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dc.contributor.authorNindi, Agatha
dc.date.accessioned2024-09-20T08:27:36Z
dc.date.available2024-09-20T08:27:36Z
dc.date.issued2015
dc.descriptionA research report submitted to the School of Public Administration and Management in partial fulfillment for the requirements of the award of Master of Human Resource Management (Msc-HRM) degree of Mzumbe University
dc.description.abstractThis study was set to assess challenges in the provision of exemptions in the health services delivery at Frelimo hospital in Iringa Municipality. These are challenges and obstacles which relate to policy in health service delivery. The study was meant to answer the following research questions; (i)To what extent is the exemption policy is implemented in health services delivery at Frelimo hospital? (ii)What are the challenges encountered in implementing exemption in health service delivery? (iii) How can the challenges in the implementation of exemption policy be addressed? The study employed Case study design to investigate on the challenges of provision of exemption in health service delivery and its uses at Frelimo hospital as a selected hospital from Iringa municipality. The study population include100 people, selected from those people who benefited from the exemption packages and the health workers at FRELIMO hospital. The sampling techniques employed were judgmental sampling to medical practitioners and accidental sampling to beneficiaries of the exemption policy. The methods and tools of data collection the study adopted include interviews, questionnaires, documentary review and observation. The results show that the organization was able to implement the policy in some parts; however, there were challenges that lead to some in effectiveness to the policy implementation. The services provided at the hospital were inadequate although the hospital has modern infrastructures and buildings to enable the service provision. Other challenges observed include unclear policy and shortage of staff in clinics and ward to enable the provision of the service to the clients. The study also observed financial resources as scarce to enable the implementation of the policy. The pharmacy department did not have adequate plans to ensure availability of drugs in the hospital. The hospital staff were not motivated enough to provide the service as per the policy
dc.description.sponsorshipPrivate
dc.identifier.citationAPA
dc.identifier.urihttps://scholar.mzumbe.ac.tz/handle/123456789/1256
dc.language.isoen
dc.publisherMzumbe University
dc.subjectHealth service delivery
dc.subjectExemption health policy-Africa
dc.subjectHealth service
dc.subjectTop down theory
dc.subjectBottom up theory
dc.subjectHybrid theory
dc.subjectBehaviouraL approach
dc.titleAssessment of challenges in the provision of exemptions in health services delivery: A case of FRELIMO hospital,
dc.typeThesis
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