Dissertations (Masters)-HRM-SOPAM

Permanent URI for this collectionhttp://192.168.30.20:4000/handle/123456789/174

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Subject: search.filters.subject.Governance

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    Promoting good governance in the public sector in Tanzania through ICT: A case of the Ministry of Natural Resources and Tourism
    (Mzumbe University, 2013) Safari, Thomas
    Tanzanian public sector is challenged to promote good governance through ICT. Thus effective use of ICT as a tool for promoting good governance is believed to have a significant impact for the public organizations in policy implementation and thereafter realization of goals and objectives. This study aims at understanding the role or contribution of ICT as a management tool in promoting good governance in the public sector organizations. In this regard the study is set to fulfill the following objectives: i) To identify the role of ICT adoption and use in governance in the Ministry of Natural Resources and Tourism; ii) To identify and assess the extent to which the available possibilities for employing ICT may improve governance in the Ministry of Natural Resources and Tourism and iii) To establish the relationship between quality of services and ICT use in the Ministry. In the course of realizing the objectives of this study, the research employed questionnaires, observation and interview as the data collection methods. These methods were in line with the research design aimed at in this study. The research design which was seen as appropriate to this study was ‘a Case Study’. Thereafter the data and information collected was analyzed using computer Microsoft Excel Program. The study revealed that despite having the legal and policy framework for ICT and appreciation of the role of ICT in the public sector organizations as a means for promoting good governance, still there are some challenges that limit the effectiveness of ICT in the course of promoting good governance in the public sector in Tanzania. Such challenges include inadequacy of well skilled technicians and/or computer system analysts, unreliable power supply (electricity cut-outs), lack of technical know-how, lack of modern equipment’s, spare parts and anti-viruses, level of education of most employees (users), poor technological infrastructure, capital (cost of maintenance), and lack of priorities (readiness) as a result of political interference in technical and administrative matters. Therefore, it is recommended that it is high time that the ideal of the legal and policy framework should be adequately reflected in the reality. That is the government should now give priority to ICT if it really means that it to be a tool for promoting good governance in the public sector.
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    Governance of water service delivery among the low income earners in Mvomero District council
    (Mzumbe University, 2015) Lyimo, Danford
    Water is an essential hub in poverty reduction and for attaining sustainable goals in developing countries. The study assesses governance of water service delivery among low income earners in Mvomero District. The objectives of the study were, assess transparency, accountability, and rule of law in governance of water in Mvomero District; explore the existence of access and citizen satisfaction of water service delivery in Mvomero District; and lastly, examine the effects of governance of water on water service delivery in Mvomero District. A case study designed was employed to entail four administrative villages of Mlali, Kipera, Changarawe and Vikenge, which increases the researcher‘s knowledge through the study of many different aspects and detailed observation of various phenomena. Also 100 respondents were chosen as sample size, which include 88 household water customers, 8 village water committees and 4 Village Executive Officers. The researcher used both non probability and probability sampling techniques, whereby purposive sampling was used to 8 water customers in Focus Group Discussion and 4 Village Executive Officers in personal interview, whilst systematic sampling was used 80 water customer households in household questionnaires and lastly stratified sampling was used to select 8 village water committees in household questionnaires and the 4 villages of the study. A data analysis technique used both qualitative and quantitative approaches. Microsoft excel was used as an analysis technique to summarize and present data in charts and graphic forms. Variables were analyzed through frequencies and percentages. The findings illustrate the increased level of transparency and accountability by 95% and 75% respectively. Equality before the law was growing by 93% due to the new registration constitution of water users called SAKOVICHA. The study revealed 26% of respondents at Kipera-Mkuyuni walked a distance of more than 400m in turn on water taps. The study concluded that there is potential improvement in transparency and accountability levels, also in-house connection cost is reasonable to the customers. The study recommends installing water meters to every water customers whereas it increases water revenues to the community water organization
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    The extent to which civil society organisations are accountable and effective in delivery of service to the community in Morogoro ParaLegal Centre
    (Mzumbe University, 2015) Masoy, Clara
    This study sought to examine the extent to which Civil Society Organisations (CSOs) are effective and accountable in service delivery to the community. The study was conducted in Morogoro at Morogoro Para legal Center (MPLC). Specifically this study intended to examine the nature and functions of Morogoro Para Legal Center, the extent to which MPLC is effective in service delivery, instruments of accountability, their effectiveness and the main challenges. A case study research design was employed whereby using 50 respondents were selected through purposive and cluster sampling techniques. Data obtained through questionnaire, documentary review and interview found the functions of the MPLC as; enhance access to justice among women and children, establish rural paralegals to ensure the grassroots community receives legal services nearby. Beneficiary members do not access to legal aid services easily. Capacity building, empowerment; partnership and governance are effective instruments of accountability. The main challenges that hinder effective accountability are inadequate fund, low level of awareness of community members, poverty among members in the community, inadequate manpower, lack of internal democracy and accountability and high dependence on external funds. Finally the researcher recommends; agencies for legal rights should ensure the grassroots community effectively receives legal services thereby conducting seminars for the society to understand and advocate for their rights ,agencies for legal services to strengthen and deliver their services to their stakeholders effectively so as to create awareness of their rights, on governmental organizations agencies should strengthen capacity-building along with empowerment; and governance as these are effective instruments that enhance accountability and should raise awareness of community members on the matters that affect their life along with increasing manpower for improving performance with consideration of establishment of their own sources of fund rather than external funds dependence.