Dissertations (Masters)-HRM-SOPAM
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Item The role of client service charter in health service delivery: A case of Tingi health center in Kilwa district council(Mzumbe University, 2019) Mdibwa,JacobThis study sought to examine “the role of client service charter in health service delivery: a case of Tingi Health Center in Kilwa District Council. The study was guided by three specific objectives which aimed to: examine awareness of both internal and external customers on CSC, find out the existence and accessibility of CSC at Tingi Health center, and solicit the attitude/perception of both internal and external customers on the role of CSC for enhancing service delivery. A case study design was adopted whereas a sample of fifty (50) respondents was selected through purposive, stratified and convenient sampling techniques. Questionnaires, observation and interviews were employed for data collection. Qualitative data were analysed through content analysis, while quantitative data were analysed through SPSS programme version 21. Then data were presented in tables. The findings of the study reveal that, the internal customers (health services providers) are aware of the term CSC, but external customers (patients) are not aware of it; thought they are capable of mentioning information which in turn is on the components of CSC. Also, internal customers are aware that CSC enhances health service delivery, while the external customers are not aware of it. CSC is present and accessible at the center, and it has helped both internal and external customers to know how to go with the provision of health services to the former, and how to access it to later. Both internal and external customers have positive attitude towards CSC in health service delivery, since the standards of the services, patients‟ responsibilities and rights that has led to quality health services provision and created a corruption free environment at the center. The researcher observes that despite the existence of CSC, the awareness of it is missing; hence it could fail to play its role in health service delivery. Nevertheless, for CSC to play its cordial role positively in health service delivery among other things; more public education on CSC is needed, provision of reliable resources, and top management support from Tingi health center and the government. Also, Tingi health center should make and provide a number of copies of CSC to both internal and external customers in order to promote the accessibility and awareness to themItem Job satisfaction on employees’ performance at Ifakara Health Institute(Mzumbe University, 2016) Mtetelela, Sebard PAmong the key challenge which health Institutions face emanates from the management of human resources. The use of human resources is of particular significance because majority of the important assets of any institution and the successful implementation of any strategic objective rely much on the encouragement and hard work of the staff. While claims of employees’ dissatisfaction are heard, little is known about what actually is likely to satisfy health research employees most. This study sought to examine job satisfaction on employees’ performance at Ifakara Health Institute-Tanzania. The study was guided by three research objectives such as: To examine the prevailing factors influencing job satisfaction at IHI, to examine the effects of job satisfaction on employees’ performance at IHI; and to examine the challenges faced by IHI to satisfying their employees. The study employed a case study research design to arrive to the above research objectives and that Ifakara Health Institute was selected as the area of the study. The study used both primary and secondary methods of data collection to collect data. The data collection tools used include questionnaire, interview as well documentary review. The sample consisted of 94 respondents with 86 questionnaires’ respondents randomly selected from IHI employees and 8 interview respondents purposively selected. Quantitative data were analyzed and presented using simple descriptive statistics through tables, frequencies and percentages while in a qualitative data have been analyzed and presented using themes and sub themes developed basing on objectives. The findings indicate that the employees of Ifakara Health Institute were lowly satisfied in their job. Their job satisfaction was affected by factors such as job security 83.7%, reward system management 80.2%. These factors in reverse emerged as issues employees considered important and that would likely make them to perform well. Further, the study found that if employees are dissatisfied in their job it can lead to poor performance, losing working morale and lead to absenteeism and turnover. Likewise the study indicated that short term projects, implementation of performance feedback and delays of payment are the major challenges facing IHI in satisfying the employees. Therefore, it is important to improve job security through project resources complementation, decentralization authority to approve the staff financial requisition of payments at branch levels, adjustment of reward management system to reflect the status of employees and the socio-economic situation prevailing in our societies and conducting performance feedback for the work done as most of the employees seem to be happy in knowing if their contribution to the Institute is meaningful and recognized.Item Effectiveness of public private partnership on delivery of health services in Mpwapwa district council, Tanzania(Mzumbe University, 2016) Musa, IdrisaThe use of Public Private Partnership in the delivery of health services has gained acceptance in many developing countries including Tanzania. The motive has been to facilitate the delivery of health services to majority of people. Despite the clear motive, there is however inadequate evidence to establish the extent that the model has been effective in health services provision in Tanzania. In this case, this study explored the effectiveness of public private partnership in provision of health services in Tanzania, drawing from Mpwapwa District Council where a case study design was used to execute this study. This study employed simple random and purposive sampling techniques. A total of 100 respondents who comprised council health management team, council management team, health workers and health beneficiaries were selected to constitute the sample for the study. Both primary and secondary data collection methods were used. Due to the nature of data in this study, qualitative data analysis methods were used along some descriptive statistics. The findings showed that the delivery of health services through PPP in Mpwapwa had improved specifically in mother and child health care delivery as well as the poor elderly. These are the groups under PPP, which have been exempted from medical fees at St. Luke Hospital. The study established the impact of this in order to reduce maternal and child death rates. Generally, the study found that public private partnership is effective in provision of better health services in Mpwapwa District Council. It is therefore recommended that the government should encourage partnership with different stakeholders in provision of medical equipment, financial, infrastructure and human resources in Hospitals