Dissertation (Masters) LSD

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    A framework for enhancing adoption of e-tax service in Tanzania
    (Makerere University, 2014) Deogratus, Daniel
    Electronic tax service has proved to facilitate easy communication between clients and the authority in the aspect of helping the clients to have access to the service without time and location boundaries, it is the fact that adoption of electronic tax service in most of developing countries remain poor. As a result of this e-tax service in place are marked with limitations such as technological barriers, low utilization of services, poor electronic service provision, poor customer support. A major contributor to the low adoption rates for e-tax services is the lack of appropriate models to explain e-tax adoption in the Revenue authority. This study aimed to e-tax develop a model that support electronic tax services adoption in Tanzania Revenue authority to fully utilize potential benefits of electronic tax service. A questionnaire based exploratory field study was administered to taxpayers and administrators working with Tanzania Revenue authority. Out of a total of 300 respondents who were given questionnaires, 267 respondents returned validly filled questionnaires showing a response rate of 89%. The factors obtained from the results of the field study were used to extend TOE framework in order to derive a appropriate model that explains the adoption of electronic tax service in Tanzanian context. To validate the model, expert opinions were compared with the results of the field study. The validated results showed that four factors namely: Financial institution participation, Trust, electronic payment systems availability and Training had significantly impact on adopting electronic tax services in Tanzania. These factors could be used as measures to overcome the challenges of e-tax adoption in Developing countries like Tanzania. The results also contribute to electronic tax literature by providing a model for improved understanding of the factors that are vital for the electronic tax adoption. The model is generic and can be adopted for use by other economically and technologically transitioning countries with similar contexts as Tanzania.
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    The effectiveness of students’ knowledge ambassadors in promoting the usage of e-resources: A case study of Mzumbe University
    ( University of Dar es Salaam, 2022) Sulle, Elizabeth Slaqwara
    This study assesses the effectiveness of Students’ Knowledge Ambassadors (SKAs) in promoting the usage of subscribed e-resources in academic libraries in Tanzania. Specifically, the study intended to identify the criteria used to select SKAs in promoting the usage of e-resources, explore perceptions of fellow students towards the effectiveness of SKAs in promoting the usage of subscribed e-resources, and examine the challenges of using SKAs’ to effectively promote the usage of subscribed e-resources and identify strategies that could be used by MUL to improve SKAs’ effectiveness in promoting the usage of e-resources. A descriptive case study research design, using both quantitative and qualitative approaches were employed in the study. Along with this, cross-sectional surveys, FGD, and observation were employed to collect data. Whereas SPSS was used to analyze quantitative data, content analysis was used to analyze qualitative data. Important criteria considered in selecting SKAs to join the programme include self-confidence, self-motivation, ICT competencies, and information search competencies as well as communication skills. The study also noted that SKAs are generally perceived positively by peers in promoting the usage of subscribed e-resources. In terms of challenges, various factors that hinder the effective use of SKAs include low internet connectivity, inadequate mentorship, inadequate funds, lack of incentives, inadequate ICT facilities, and misconceptions about the role of SKA. The study concludes, that the best selection criteria for SKA must be guided by well-written rules and policies headed by librarians. The study indicates the need for SKA’s mentorship to improve peers' positive perceptions of SKA’s effectiveness in promoting the usage of subscribed e-resources. Therefore, the study concludes that there is a need to address several challenges affecting the effectiveness of SKA as well as improve viable strategies that aim to promote the effectiveness of students’ knowledge ambassadors in promoting the usage of electronic resources. Based on its results, the study recommends several issues including putting in place SKA selection criteria guidelines or policy that intensifies the mentorship of SKAs, guaranteeing the sustainability of the SKA programme, establishing a progressive ICT infrastructure, and ensuring commitment from librarians.