Business process re-engineering: A panacea for reducing operational cost in service organizations

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dc.contributor.authorSungau, Joseph
dc.contributor.authorNdunguru, Philibert C.
dc.date.accessioned2024-08-12T06:20:08Z
dc.date.available2024-08-12T06:20:08Z
dc.date.issued2015
dc.descriptionNil
dc.description.abstractOrganizations in today’s business environment struggle on how to reduce operation cost to generate reasonable profit. In order to reduce Operational Costs, service organizations have been working hard to identify techniques that facilitate business processes improvement. In so doing, the global literature indicates that service organizations adopt BPR technique as a panacea of reducing Operational Cost. Despite the documented potentiality of the BPR technique, a mixed empirical results, findings and conclusions regarding the effect of BPR on Operational Cost have been reported. Therefore, this paper aimed at assessing and explaining the effects of BPR on Operational Cost. The study used cross-sectional survey design to investigate the effect of BPR on Operational Cost. Intensive literature review enabled the construction of structural measurement model, formulation of testable hypotheses and operationalization of constructs. To test the model and hypotheses, data were collected from ninety five (95) service organizations in Tanzania. Results of the study reveal that BPR and delivering speed have no direct effects on Operational Cost; they indirectly affect Operational Cost through the mediations of service quality. Therefore, BPR influences first both service quality and delivery speed in affecting Operational Cost of service organizations. It is now recommended that service organizations should use BPR as panacea of reducing Operational Cost.
dc.description.sponsorshipPrivate
dc.identifier.citationAPA
dc.identifier.issn2236-269X
dc.identifier.uri10.14807/ijmp.v6i1.248
dc.identifier.urihttps://scholar.mzumbe.ac.tz/handle/123456789/1044
dc.language.isoen_US
dc.publisherINDEPENDENT JOURNAL OF MANAGEMENT & PRODUCTION (IJM&P)
dc.subjectBusiness process re-engineering
dc.subjectBusiness process renovation
dc.subjectBusiness process automation
dc.subjectBusiness process networking
dc.subjectOperational cost
dc.titleBusiness process re-engineering: A panacea for reducing operational cost in service organizations
dc.typeArticle
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