The contribution of Umoja Switch ATM’s in performance of commercial banks in Tanzania
Date
2013
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Mzumbe University
Abstract
This study was investigating the contribution of Umoja Switch ATM’s in performance of Commercial Banks in Tanzania at Akiba Commercial Bank (ACB) in Dar es Salaam Region. Specifically, the study was determining stakeholders perception on the service provided by Umoja Switch ATM Network; identifying challenges faced by Bank Management on course of providing services through Umoja Switch ATMs; and assessing the extent to which Bank Management have managed to solve challenges faced by Bank services through Umoja Switch. Notably, on this study the researcher collected both primary and secondary data using open-ended and Closed-ended questionnaire. This study found and concluded that; most of the respondents argued that there is perception toward using Automatic Teller Machines especially for day to day transactions. ATMs offer considerable benefits to both banks and their depositors. However, most of the respondents argued that factors that affect the performance of Automatic Teller Machines to the banking operations are: many customers’ transaction and poor education of using ATMs for customers. Notably, most of the respondents argued that there is contribution of Umoja Switch ATM’s in performance of Commercial Banks i.e. bank as customers could not or would not use them, or experience difficulties in their interactions. Moreover, most of the respondents argued that stakeholders decide to adopt and use ATM without first testing it for a while. This could be because of their already perceived notions as to the advantages of using ATMs. Finally, this study recommended that; in the rapid diffusion of ICT in banking sector, bank should provide a platform to use innovative technologies to enhance operational efficiency and quality of service to attain and retain customers.
Description
A dissertation submitted to Mzumbe University, Dar es Salaam Campus College in partial fulfillment of the requirements for the award of Masters Degree of Business Administration in Corporate Management.
Keywords
Commercial bank- Tanzania, Automatic Teller Machine Network, Bank law and registration- Umoja switch
Citation
APA