Library service provision for improved satisfaction among library users in selected university libraries in Tanzania

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dc.contributor.authorKaishe-Mulungu, Dativa Donati
dc.contributor.authorMugyabuso Julius Festo, Lwehabura
dc.contributor.authorConsolata, Angello
dc.date.accessioned2024-08-30T06:44:43Z
dc.date.available2024-08-30T06:44:43Z
dc.date.issued2024
dc.descriptionPaper submitted to the Regional Journal of Information and Knowledge Management Journal
dc.description.abstractRationale of Study – Libraries are crucial in providing services and information resources. However, university libraries in Tanzania lack sufficient services, facilities, and resources to meet the needs of their users. Therefore, this study assessed user satisfaction with library services in Tanzania. Specifically, to determine the existing library services provision in the selected universities, to determine the extent of users' satisfaction with library services, and to examine the influence of library service provision on user satisfaction. Methodology – The sample size was 397 respondents, who were academic staff, library staff and students from five selected universities, selected through simple random sampling as per Israel (1992) sample determination table, and 68 key informants, who were heads of university departments, were selected through purposive sampling. Both qualitative and quantitative information were collected using questionnaires and interviews. The quantitative data were analysed using SPSS software, while the qualitative were analysed through content analysis. Findings – The results indicated that the primary services provided by libraries were circulation (22.2%), internet (15.6%) and reference services (14.9%). Furthermore, the study found that the satisfaction levels were statistically significant at 5% and 1% levels of significance. The majority of respondents (53%) rated the service quality in terms of information availability as high. Implications – The study also revealed that library service provision significantly influenced user satisfaction. These results imply that respondents were satisfied with library services. However, there are some challenges, such as internet connectivity, institutional repository and secretarial services, which were recommended for improvement. Originality – This is an original study conducted in five selected universities in Tanzania
dc.description.sponsorshipMzumbe University
dc.identifier.citationAPA
dc.identifier.urihttps://scholar.mzumbe.ac.tz/handle/123456789/1133
dc.language.isoen_US
dc.publisherRegional Journal of Information and Knowledge Management
dc.subjectservice provision
dc.subjectuniversity libraries
dc.subjectTanzania
dc.subjectUser satisfaction
dc.subjectLib-Qual
dc.subjectE-S-Qual
dc.subjectSite Qual
dc.subjectDig-Qual and ServQual
dc.subjectweb-Qual
dc.subjectLibrary Service Provision (LSP)
dc.titleLibrary service provision for improved satisfaction among library users in selected university libraries in Tanzania
dc.typeArticle
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