School of Business (SOB)

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Author: search.filters.author.Muhula, Flavian M.Subject: search.filters.subject.Organizational performance

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    Assessing the effect of outsourcing of revenue collection on organizational performance: A case of Mpanda District council
    (Mzumbe University, 2013) Muhula, Flavian M.
    This study was to assess the effect of outsourcing of revenue collection on organizational performance a case study of Mpanda district council. Specific objectives of the study were; to identify sources of revenue which are being outsourced and whole process of outsourcing to identify the benefits of outsourcing revenue collection to identify the challenges accompanied by outsourcing and to assess the effect of outsourcing on organizational performance. Data were collected from 60 respondents who were selected using purposeful sampling and simple random sampling.The research utilized both primary and secondary data. Method of data collection were questionnaire, interview and documentary records. The findings of this study show that outsourcing has led to improved organizational performance through increased revenue collection and reduction in operating cost, although they have not attained the best performance. Findings of this research revealed that revenue sources which are outsourced to revenue collectors are; agricultural products, fishing products, livestock auction, hotel levy and market fees. It was futher revealed that some revenue collectors do not comply to terms and condition of the contract is the challenge in outsourcing of revenue collection. Recommendations for Mpanda district council are, to collect more realistic information from wards and division, increase supervision to revenue collectors by visiting them reqularly and open a communication channel from top management to bottom with revenue collectors.