Research Reports (MU)

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    Factors that contributed to improvement of performance of e-governance project from stakeholder's perspectives: A case of kinondoni municipal council Dar es salaam, Tanzania
    (Mzumbe University, 2010) Bea George K.; Matotay Edmund C.
    This study was set out to examine factors that improved performance of the Kinondoni Municipal Council (KMC) e-governance project, its benefits and challenges as was perceived by stakeholders. Both qualitative and quantitative data were collected using semi-structured interviews supplemented by document analysis. A total of thirty five (35) respondents were interviewed. The respondents were selected using purposive sampling procedure. Data were analysed and presented in tables and percentages, using strategies for implementing ICT in organizations which included: Business Process Automation (BPA), Business Process Improvements (BPI) and Business Process Re-engineering (BPR) on one hand, and three domains of e-governance i.e. e-administration, e-services and e-society. The study found six factors which improved performance of the KMC e-governance project. The factors include: funding from the municipality, support from top management and staff, commitment of the ICT staff, increased need to use computers, proximity of computer accessories and customization of the systems. The study also found out nine project’s benefits which included: continuous maintenance of computers by ICT staff, improvement in revenue collection, service delivery and communication, establishing information monitoring systems, computer training to staff, more access to information, increased employment opportunities and increased awareness on ICT usage. Nevertheless, the study found eleven challenges facing the project, namely: shortage of ICT personnel, inadequate computers and offices, low speed of the internet, lack of computer skills to some staff, lack of electricity in some offices, lack of network between the wards and the municipality, inadequate funds, incomplete automation of data in some departments, fear for computers replacing staff and changes of directors. This study argues that other local government authorities that intend to establish e-governance projects need to learn from the KMC project. They can learn the benefits which may be obtained through e-governance projects; challenges they may face and the things that they may improve their performance, which may help them improve their performance of e-governance projects in their own localities.