Dissertation (Masters) LSD

Permanent URI for this collectionhttp://192.168.30.20:4000/handle/123456789/122

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Start date: 2010End date: 2019

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    A framework for enhancing adoption of e-tax service in Tanzania
    (Makerere University, 2014) Deogratus, Daniel
    Electronic tax service has proved to facilitate easy communication between clients and the authority in the aspect of helping the clients to have access to the service without time and location boundaries, it is the fact that adoption of electronic tax service in most of developing countries remain poor. As a result of this e-tax service in place are marked with limitations such as technological barriers, low utilization of services, poor electronic service provision, poor customer support. A major contributor to the low adoption rates for e-tax services is the lack of appropriate models to explain e-tax adoption in the Revenue authority. This study aimed to e-tax develop a model that support electronic tax services adoption in Tanzania Revenue authority to fully utilize potential benefits of electronic tax service. A questionnaire based exploratory field study was administered to taxpayers and administrators working with Tanzania Revenue authority. Out of a total of 300 respondents who were given questionnaires, 267 respondents returned validly filled questionnaires showing a response rate of 89%. The factors obtained from the results of the field study were used to extend TOE framework in order to derive a appropriate model that explains the adoption of electronic tax service in Tanzanian context. To validate the model, expert opinions were compared with the results of the field study. The validated results showed that four factors namely: Financial institution participation, Trust, electronic payment systems availability and Training had significantly impact on adopting electronic tax services in Tanzania. These factors could be used as measures to overcome the challenges of e-tax adoption in Developing countries like Tanzania. The results also contribute to electronic tax literature by providing a model for improved understanding of the factors that are vital for the electronic tax adoption. The model is generic and can be adopted for use by other economically and technologically transitioning countries with similar contexts as Tanzania.
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    An assessment of the readiness of President’s Office Public Service Management in electronic records management: A case of Tanzania Public Service College and Records and Archives Division
    (University of Dar es Salaam, 2017) Newa, Judith Romwald
    The study assessed the readiness of the President’s Office Public Service Management, (PO¬PSM) in electronic records management at the Records and Archives Management Division (RAMD) and Tanzania Public Service College (TPSC). Data for the study were collected from both primary and secondary sources. Primary data were collected through self administered questionnaire, face to face interview and non participatory observation while secondary sources were collected through review of various documentary sources. Quantitative data were analyzed by using Statistical Package for Service Solutions (SPSS) whereby qualitative data were analyzed by using content analysis. Generally, the key findings revealed that the PO-PSM is not well prepared in electronic records management, since various factors were identified which hindered its effectiveness, such as ,lack of awareness and attitude, lack of technical support, inadequate funding, lack of harmonized legal framework on electronic records management and shortage of experts in electronic records management. Other factors were inadequate facilities, and Internet connectivity. Finally, the study recommends that the government should support higher learning in introducing and enhancing LIS and e-records management curriculum at various colleges and universities in the country through the Ministry of Education and Vocational Training and TCU, government should ensure legal framework on e-records management are implemented. Also, PO-PSM and RAMD should mobilize for adequate funds from donors, government and private sectors to support implementation and utilization of ERM, staff training and acquisition of software and hardware applications. In addition to that, the RAMD should to be made increasing ICT facilities, and installation of e-records and security systems to enhance security of electronic records.