Dissertation Master's (DCC-AS)

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Browsing Dissertation Master's (DCC-AS) by Author "Mandota, Florence Alphonce"

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    An assessment of team work in the performance of tax collection: A case of large tax payers department, Tanzania Revenue Authority
    (2014) Mandota, Florence Alphonce
    Teamwork is the competitive tool we strive to escalate understanding in teams of the interpersonal and performance dynamics that affect productivity and working relationship. This study intended to assess the contribution of teamwork performance in tax collection a case of Large Taxpayers Department in Tanzania Revenue Authority (TRA). The research was carried out at Large Taxpayers Department in Tanzania Revenue Authority (TRA). The study was conducted with the following objectives: To identify the mode(s) of teams existing in TRA; compare TRA employees productivity (work efficiency) with and without teams in Tanzania; infer on the relationship between organization (TRA) productivity and team working spirit in Tanzania and finally identify problem(s) and or challenge(s) faced by teams in tax collection to TRA employees in Tanzania Data were collected through Questionnaires, Interviews and Documentary Review. Questionnaires were open-ended questions, which allowed individuals to express their views concerning the contribution of teamwork performance in tax collection; Interviews were conducted on the basis of predetermined interview guide. Thus both qualitative and quantitative methods were collectively employed in the process of collecting data and information required in this research. After Analysis of the data, tests of questionnaires were carried and presented in tables for easy interpretation. From findings, a researcher has concluded that Problem solving teams, Informal teams, self directed teams, Leadership teams, and Virtual teams are the modes of teams existing in Tanzania Revenue Authority (TRA) as they have been mentioned by respondents in the questionnaires and during the interview. Moreover, table 4.1 shows that problem solving teams and virtual teams are the key dominants existing in TRA since they have scored more than 100% and 91% frequency scores out of 100% respectively. Therefore, Tanzania Revenue Authority is working inform of taskforce and technological oriented in achieving its revenue collection objectives which is good. This study recommends that any effective team is based on the principles strategies and common purpose that everyone should pay attention on with fair share as a team vii member. Team members themselves should make sure they build an effective team through adherence and implement purpose, principles and planned strategies in order to maintain fairness. If team work promoted in a sufficient manner it should improve the quality of work life of employees, it should reduce absenteeism and turn over to the employees which encourage innovation and improve organizational adoptability and flexibility, also improve communication and trust between the team members.