The impact of workforce diversity on the performance of microfinance institution in Tanzania, an experience from NMB Bank Tanzania
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Date
2018
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Publisher
Mzumbe University
Abstract
The study assessed impact of workforce diversity on the performance of microfinance institution in Tanzania. The variables such as education diversity, seniority diversity and specialization diversity, age diversity, gender diversity and education diversity were assessed its contributions for organization performance. The study employed descriptive research design. The targeted population were 250 staff working at Head Office NMB Bank Limited in Dar es Salaam. The study employed simple random sampling techniques and convenient non-probability sampling technique to select sample size. The sample size in this study were 71 staff working at National Microfinance Bank Head Office. The data was collected using survey questionnaire and interview. The data were analyzed using content analysis, descriptive statistics and regression analysis. The researcher balanced two values which were the pursuit of scientific knowledge and the rights of those being studied to participate in the study to ensure ethical considerations. The study found that employees gender diversity, employees age diversity, employees education diversity, employees seniority diversity and employees specialization diversity has a positive contribution on performance of NMB Bank in Tanzania measured through bank perceived generating more profit over years. The study concluded that NMB Bank has to promote the working diversities in their recruitment process in order to promote organization performance. The study recommended that NMB Bank Human Resources policies has to encourage culture of workforce diversities in order to promote performance of the bank
Description
A dissertation submitted in partial fulfillment of the requirements for award of the Degree of Master of Science in Marketing Management (MSC-MKT) of Mzumbe University.
Keywords
Microfinance Performance – Tanzania, Microfinance Bank – Tanzania, Micro-credit Performance – Tanzania
Citation
APA