Government information seeking behaviour of citizens in selected districts of Tanzania

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dc.contributor.authorKomba Mercy Mlay
dc.contributor.authorLwoga Edda Tandi
dc.date.accessioned2024-08-12T04:56:45Z
dc.date.available2024-08-12T04:56:45Z
dc.date.issued2016
dc.description.abstractThe study assessed the information needs and information-seeking patterns of citizens in Tanzania, focusing on three districts: Morogoro town, Njombe and Kinondoni districts. A questionnaire survey was self-administered to 450 citizens in selected districts, with a rate of return of 99.6 per cent. Findings revealed that citizens mainly required information on national examination results, followed by information on birth, death and marriage certificates, land, and health. Citizens relied on electronic sources and interpersonal communication with neighbours and friends more than explicit sources of information. Certain demographic factors related to education level and respondent’s age determined the use of various types of information sources. Common barriers of citizens’ information seeking behaviour were related to poor ICT infrastructure, difficulty in retrieving information, distant location and high costs of information sources. This is a comprehensive study that provides findings which might help the government in Tanzania and other countries with similar conditions to provide effective government information and services to their citizens.
dc.description.sponsorshipPrivate
dc.identifier.citationAPA
dc.identifier.urihttps://scholar.mzumbe.ac.tz/handle/123456789/1035
dc.language.isoen_US
dc.publisherJournal of Library & Information Science
dc.subjectinformation needs
dc.subjectinformation seeking behaviour
dc.subjectgovernment
dc.subjectcitizen
dc.subjecte-government
dc.subjectTanzania
dc.titleGovernment information seeking behaviour of citizens in selected districts of Tanzania
dc.typeArticle
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