Browsing by Author "Makoi, Joyce"

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    Effectiveness of application the provision of efficient and quality public services in Tanzania: A case of Tanga UWASA
    (Mzumbe University, 2015) Makoi, Joyce
    The objective of this study is to assess the Effectiveness of ERP Application in the provision of efficient and quality public services in Tanzania: Case of Tanga UWASA. Based on the objective and research questions, the research instruments such as questionnaires, interviews, observations and documentary reviews were used so as to get information that addresses the issue under study. The research instruments contained specific questions that answered research questions directly and other general questions that had no direct reflection to the objective of the study but added value to the research. Data were analyzed according to research questions which guided the study with support of tables and graphs. Both quantitative and qualitative techniques were used to analyze the data. Findings of the study show that the information technology is a key to performance of the Tanga UWASA and this is likely to boost growth of the organization. Specifically the ERP software was found to be effective in attainment of efficiency and quality objectives of Tanga UWASA. This study recommends and suggested that investment in information and communication technology should be key component in overall strategies. This will allow IT providers to market their innovations well hence better services for the public