Dissertation Master's (DCC-BS)
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Item Procurement and information communication technology in rural areas: The case of Kibaha district council(Mzumbe University, 2014) Mkonyi, Norah P.The purpose of this research was therefore to look at the challenges facing the application of Information and Communication Technology (ICT) in procurement process, in rural areas specifically Kibaha District Council. In order to come out with a clear conclusion the study had to identify current procurement practice and existing application of Information Communication Technology in procurement process, activities/areas in which ICT is currently applied, benefit of ICT application and challenges facing ICT application in Procurement Process. In the study primary and secondary data were collected from fourty seven respondents including; Kibaha District Council Staff and their suppliers through questionnaires, interview and observation. The analysis was done qualitatively where summary of results was drawn in frequency and percentage tables, bar graphs and pie charts with the use Excel program. The results of the study show that the rate of ICT application in procurement process in rural areas is low due to; inadequate knowledge of staff on the use of ICT tools, inadequate availability of ICT tools, high cost of maintaining the use of ICT tools and poor ICT policy. However, low rate of ICT adoption in procurement process, has resulted to late delivery of goods and services from suppliers, problems in keeping and tracing procurement documents and inaccuracy of procurement data. According to this study results, to increase the existing rate of ICT application in procurement process, Kibaha District Council needs to provide trainings to staff, establish ICT policy relating to procurement proceedings, and include cost of ICT tools and installation in their budget.Item Service quality and brand loyalty in the telecommunication industry: A case study of Tigo and Vodacom,(Mzumbe University, 2014) Mwinchumu, FaridaThis study was carried to evaluate the impacts of service quality on customer loyalty in the telecommunication industry in Tanzania by using case studies of Vodacom and Tigo, this study was guided by four research objectives which are to identify the firms strategies, techniques and policies for service quality at VODACOM and TIGO, to find out the internal and external factors affecting customer loyalty at VODACOM and TIGO and the to find out the relationship between customers and employees on creating customer loyalty. The research used probability sampling particularly simple random technique to obtain the sample size of 75 respondents, the data was obtained from the sample size by using questionnaires, interviews the Data was analyzed and presented by using both qualitative and quantitative approached. This study concludes that service quality is among the most difficulty issue to measure hence it requires a number of issue to be looked upon. Never the less it is becomes even harder to measure the level of service quality hence in the long run the provision (manufacturing of the services) the customer is involved in the middle of provision so measuring it becomes difficult, since this study was evaluating the service quality on customer loyalty therefore a number of issue have be looked upon the research used tenfold dimension, the study has found that the level of service quality is excellent to both of the firms under study, the study revealed that the nature and modality of service provision, the quickness of service provision, the reliability of service, affordability of the service are key internal factors that influence customers to make choice of the firms although analysis show that the internal factors from VODACOM are more strong that from TIGO on the other hand, service quality has a direct relation with loyalty, and nearly 45 percent of loyalty changes can be explained by service quality changes. Another point is that if the satisfaction variable enters the model, the resulted determination index will be higher in figure than other cases (0.803)Item Impact of performance appraisal systems used in utility companies on employee job satisfaction: The case of performance development programme used by TANESCO, Ilala region, Dar es Salaam, Tanzania,(Mzumbe University, 2013) Mwinuka,ElizabethThe only task for utility companies is to make progressive steps and necessitate them to alleviate dissatisfaction amongst their employees by extensively restructuring their actually used performance appraisal systems. This study was in fact; mainly concerned with findings out the impact of Performance Appraisal System (PAS) used by utility companies on employee job satisfaction in Tanzania: the case of Performance Development Programme used by Tanzania National Electric Company Limited (TANESCO) Ilala Region, Dar es Salaam. The methodology employed by this study had involved the use of questionnaire, focus group discussion in gathering data from the sample size of 60 respondents. Likewise, tables, graphs/pie charts, both illustrated by percentage were used in presenting, and in illustrating facts from respondents upon which further analytical and discussion steps were performed as well. Meanwhile, the study was tasked to achieve four specific objectives including; to determine the impact of PDP used by TANESCO on employee job satisfaction, to find out the level of employee performance as resulted from PAS used by utility companies, to establish the outcome of having specific PAS on employee job attitude in utility companies, and to suggest strategy to be adopted by TANESCO in restructuring its performance development programme to improve employee job satisfaction. Based on the findings, the study had concluded that; there is an impact derived from the use of PDP in TANESCO which had resulted into job dissatisfaction amongst many employees and marked by tendencies like; complaints as being dissatisfied, others have depleted their attendance to their job placement, the likelihood of labour turnover which might occur in the near future and so on. Based on findings, the study had also concluded that; the overall job performance had gone lower after the integration of PDP than it was before its coming-in. The study further concluded that; the attitude of employees towards their job was quite negative following the integration of PDP since many of them seemed to be dissatisfied with it. And finally, one of the suggestions obtained thorough findings have included; utility companies vii would pay incentives to employees based on other grounds like; hour spent by an employee (being extra or any other) in achieving any duty.Item Relationship between donors funding and business performance in Tanzania:(Mzumbe University, 2013) Msinga, Flanswazi A.Given the increasing donor funding to most of the SMEs in Tanzania: there has been an increase desire overtime to know whether or not there is any relationship between this donor funding and business performance. The main purpose of this research therefore was to identify the relationship between donor funding and business performance. This study was guided by three research objectives. The general Objective was to determine if there is any relationship between donor funding and business performance. Specific research objectives were; to identify the relationship between donor funding and business performance in Tanzania. Other objectives are to identify other factors rather than donor funding that may contribute to business performance in Tanzania and lastly is to identify challenges facing business performance in Tanzania. Data collection methods comprised both primary and secondary sources. Questionnaires were distributed to SMEs that received funds and those who did not receive such funding. Both open and closed ended questions were used to collect demographic and data related to donor funding and business performance to SME’s. Qualitative and quantitative techniques were employed for collecting and analyzing data. The research findings indicated that donor funding has both positive and negative contribution to business performance. The negative effect of donor funding to business performance is due to various reasons such as inability to utilize funds received, seasonal variation, weak economic climate or business competition and lack of business experience. The study also found that; the other factors that contribute to business performance apart from business donor funding includes availability of ready markets, availability of raw materials, establishment of microfinance institutions, training on Business and Entrepreneurship, skills and experience in current Business.Item The impact of mobile phone banking to the reduction of income poverty in Tanzania: A case of M-PESA(Mzumbe University, 2014) Nyambo, Editha EligerMobile banking affects the lives of billions of people around the globe, including the poor. However, despite all the attention M-Pesa has received, there is little or few financial survey available or conducted before and after the launch of M-Pesa in the area in spite of the potential of mobile phone banking in extending the provision of financial services to unbanked people particularly the poor and low income households. The general objective of this study was to explore the impact of mobile phone banking to the reduction of income poverty in the lives of individuals in Kinondoni district. A case study research design was used in the study whereby a sample of 99 respondents was involved. Data collected were descriptively analysed using Statistical Package for Social Sciences (SPSS) version 16.0. The findings revealed that, pricing of products through M-Pesa has motivated poor people to utilize the services for buying various goods and that M-Pesa has facilitated financial transactions to poor people and that it has boosted their economic growth by having agents at their doors. M-Pesa has removed the barriers of an experience and time consuming visit to the nearby bank as poor people are able to access financial services through M-Pesa because of its good service quality and reliability while becoming a vehicle for saving and transferring money from individual to individual with little storage value. Moreover, M-Pesa has reduced the cost of transferring money compared to formal banking as people have shifted savings from informal tools to M-Pesa due to the perceived security. However, the service providers need to facilitate users on better use of M-Pesa services and reduce service charges in terms of tariffs to enable users to effectively utilize the services. It is concluded that poor people are willing to adopt mobile phone banking as it is easily accessible, convenient, cheap, easy to use and secure, something that has necessitated the raising of their income. It is also recommended that service providers need to improve their services so as to avoid unnecessary accessibility and avoidance of loss of money in order to be trusted and relied upon.Item Impact of performance appraisal systems used in utility companies on employee job satisfaction: The case of performance development programme used by TANESCO, Ilala region, Dar es Salaam, Tanzania(Mzumbe University, 2013) Mwinuka, ElizabethThe only task for utility companies is to make progressive steps and necessitate them to alleviate dissatisfaction amongst their employees by extensively restructuring their actually used performance appraisal systems. This study was in fact; mainly concerned with findings out the impact of Performance Appraisal System (PAS) used by utility companies on employee job satisfaction in Tanzania: the case of Performance Development Programme used by Tanzania National Electric Company Limited (TANESCO) Ilala Region, Dar es Salaam. The methodology employed by this study had involved the use of questionnaire, focus group discussion in gathering data from the sample size of 60 respondents. Likewise, tables, graphs/pie charts, both illustrated by percentage were used in presenting, and in illustrating facts from respondents upon which further analytical and discussion steps were performed as well. Meanwhile, the study was tasked to achieve four specific objectives including; to determine the impact of PDP used by TANESCO on employee job satisfaction, to find out the level of employee performance as resulted from PAS used by utility companies, to establish the outcome of having specific PAS on employee job attitude in utility companies, and to suggest strategy to be adopted by TANESCO in restructuring its performance development programme to improve employee job satisfaction. Based on the findings, the study had concluded that; there is an impact derived from the use of PDP in TANESCO which had resulted into job dissatisfaction amongst many employees and marked by tendencies like; complaints as being dissatisfied, others have depleted their attendance to their job placement, the likelihood of labour turnover which might occur in the near future and so on. Based on findings, the study had also concluded that; the overall job performance had gone lower after the integration of PDP than it was before its coming-in. The study further concluded that; the attitude of employees towards their job was quite negative following the integration of PDP since many of them seemed to be dissatisfied with it. And finally, one of the suggestions obtained thorough findings have included; utility companies vii would pay incentives to employees based on other grounds like; hour spent by an employee (being extra or any other) in achieving any duty.Item Issues in procurement methods in public organizations: A case of Tanzania Aviation Authority (TAA)(Mzumbe University, 2013) Kheri, Ashura ChimbeniThe research is on e-procurement is the business-to-business purchase and sale of supplies and services over the Internet. The objective was to investigate the effectiveness of e-procurement in Tanzania public institutions. Both qualitative and quantitative approaches qualitative approaches were used. Data collection methods used interviews, observations and documentary analysis. Research instruments to be used during data collection included interview questions, observation schedule and documentary review schedules. Collected were analyzed based on research objectives. Findings indicated that challenges that influenced the use e-procurement by TAA were: Budget and Executive support, user adoption and Supplier Buy-In and Enablement. Findings indicated that the challenge with regard to the use of e-procurement was on the side of management who sometimes resulted into the conflict of interests. It was also revealed from the study that the TAA management has a great task of ensuring that each user sees the simple to use and intuitive. Findings indicated that there were issues that underpinned the use of e-procurement by TAA. Supplier Buy-In was revealed to be among issues.. Findings indicated that some of the major benefits of an e-Procurement system are punch-outs, e-Invoices and e-Payments. Associated Costs was another issue and it was noted from the study that as with any technology project, the costs go beyond just the costs. It was also revealed from the study that training costs was among issue that influenced eprocurement. Findings indicated that e-procurement tools included: Email, spread sheets and internet. Recommendations include availability of quality and enough ICT facilities and equipment and the same research to be done in other public institutions to enable different researcher on the same issue to come up with similar conclusionItem Factors hindering the enrolment of E-procurement in public procurement in Tanzania. The case of Medical Store Department(MSD) Tanzania(Mzumbe University, 2013) Evans, AdrianThe study is about the assessment of the challenges facing the enrolment of EProcurement in public sectors in Tanzania. With a case study of Medical Stores Department (MSDs). The study has the following specific objectives, to explore the perception of e-procurement in public sectors, to examine the e-procurement enrolment process in public sectors, to determine the contribution of e-procurement performance in public organizations. The Research methodology concerned where the researcher applied systematic approaches in data collection. Both qualitative and quantitative were used to the 34 respondents from MSD. Closed and open ended questions were used where the collected data were coded and analyzed by using Statistical Package for social Science (SPSS) and Microsoft excel where table and figures were drawn. Results of the analysis showed that, E – Procurement application in Public sectors is a very important aspect in achieving Value for Money and efficiency in Procurement activities. At MSD various initiatives such as adoption ERP system, use of Internet and E – Mail are measures to ensure effective implementation of E – Procurement. E – Procurement application in the organization of the study is not effective because it covers some parts such as generation of Procurement requisition, and generating Purchase order through EPICAR 9 system which is done within the organization and no access to the Supplier to view the Purchase orders. It is recommended that, E - Procurement enrolment needs to be considered effectively by MSD so as to alter the reduction of unnecessary cost, risks associated with delays of delivery, Stock out, unequal opportunity to suppliers, and corruption as the results not realizing value for Money in Procurement. Organization should conduct every now and then training to all staff since it cuts across E – Procurement applications, and its importance to the organization so that employees will be capable of using E –Procurement tools. The organization in collaboration with the Government of the United Republic of Tanzania should have different sources of funds so as to ensure that the project is implemented.Item Administration of value added tax: The case study of Mbeya city in Mbeya region(Mzumbe University, 2017) Walalaze, PaulThis study aimed at assessing the administration of Value added tax (VAT) in Tanzania with reference to Mbeya City. This main objective was achieved with the following specific objectives: to identify the challenges facing business traders to register themselves voluntarily with VAT, examination of obstacles facing business traders in collecting the 18% from their customers, exploration of the factors making business traders to be reluctant in using EFDs, investigation of whether all eligible traders for VAT are actually registered and examining the knowledge of business owners on tax payment. The study used questionnaires, interviews and relevant documents to collect primary and secondary data. The study found that VAT implementation in Mbeya City of Mbeya Region has been facing a combination of challenges (problems) such as: misunderstanding of the public in general and business community in particular regarding the VAT laws. It was further found that there was resistance against registrations for VAT by some traders. Moreover, it was found that some traders provide understated financial statements, while others did not issue invoice or issued illegal invoices. It is thus concluded that there are various problems in administration of value added tax in Mbeya City. On the basis of these findings, the study recommends that the authority should train the taxpayers about the rules and regulations of VAT continuously and recruit new employees.Item Effects of counterfeit products in Tanzania(Mzumbe University, 2014) Swaleh, Feisal MohammedThe general objective of this study was to examine the extent to which counterfeit products affect Tanzania. The study analyzed the effectiveness of specific Government entities in addressing this matter in terms of inspection, examination procedures for detection of counterfeit imported consumer goods and the inadequacy in dealing with influx of counterfeit consumer goods. The study was limited to Dar es Salaam region . The target population was officers from regulatory institutions, individual businessperson and individual consumers. Purposive and random sampling techniques were employed to get respondents. Multiple methods of data collection were used. Survey using self-administered questionnaires composed of closed and open-ended questions and interviews were used to collect data. Descriptive statistics involving application of univariate and bivariate techniques and associated tests were used to analyze data. Major factors which influence the influx of counterfeits were identified as ineffective inspection ad examination procedures for imported goods to detect counterfeits; lack of capacity by regulatory institutions to deal with the problem; inadequacy of anti-counterfeiting laws; corruption; and lack of awareness on the potential and real dangers of counterfeit good. Conclusion revealed that there is still allot to be done in order to combat this ever growing menace, significant relationship between the level of counterfeits and competencies of intervention regulatory institutions needed to be reviewed. Recommendations made include; establishing appropriate anti-counterfeiting policy; pitting restriction and appropriate penalties on importation of fake products; building capacity for regulatory institution, and enacting comprehensive anti- counterfeiting law.