Emmanuel, Jeremiah Temu2024-10-312024-10-312015APAhttps://scholar.mzumbe.ac.tz/handle/123456789/1558A dissertation submitted to Mzumbe University as a partial fulfillment of the Requirements for the Award of Master’s of Business Administration (MBA) of Mzumbe University.This study aimed to examines the impact of financial intermediaries to the performance of Insurance industry in Tanzania. Specifically, the study aimed to: First to determine and assess the extent to which financial intermediaries perform their roles on the insurance industry in Tanzania, Secondly to describe and examine the forms of financial intermediaries used by insurance industry in Tanzania, Thirdly to identify factors that influence the use of financial intermediaries in the insurance industry in Tanzania, Fourthly to evaluate the challenges facing insurance industry in Tanzania and Lastly to examine the determinants for the growth of insurance industry in Tanzania. The study employed a case study research design. The data were collected using questionnaires, interview and document analysis techniques. Data obtained from the fields were analyzed and presented graphically and in frequency distribution table with the help of SPSS version 17.00. The finding from this study shows that financial intermediaries perform their roles on the insurance industry. Also it was identified that the financial intermediaries’ increase of sales and delivering of insurance services was also one among the roles performed by financial intermediaries on the insurance industry in Tanzania The conclusion made on the forms of financial intermediaries used by insurance industry in Tanzania; the conclusion made was that one form of financial intermediaries used by insurance industry in Tanzania was insurance brokers as suggested. It was revealed that an insurance agent was also considered by the respondents as one among the form of financial intermediaries used by insurance industry in Tanzania. In response to the factors that influences the use of financial intermediaries in the insurance industry in Tanzania, the conclusion drawn was that majority of the respondents concludes that one factor that influences the use of financial intermediaries in the insurance industry in Tanzania is because of the speed of delivery of insurance services. Results from the field continue to conclude that accessibility of insurance services was also considered to be one among the factor vi that influences the use of financial intermediaries in the insurance industry in Tanzania. It is recommended that Insurance Brokers should prepare different professional presentations according to the specializations with prospective customers to share views, challenges, ideas, and suggestions for improving services at the Insurance industry that will results into increased number of Insurance customers, Insurance Brokers should advice directors to open branches to the remote areas in order to cover customers who located in remote areas but are able and capable of covering their problems through Insurance and officer should conduct periodic visit to customers premises to identify the status of complaints’ and see customers if were satisfied with the insurance services covered to themenInsurance industry.Growth of insurance industry.Insurance industry-TanzaniaThesis