This study was conducted to examine the impact of employees’ attitude on customer service delivery. It is divided into five chapters, chapter one is an introduction and background information, statement of the problem, the ...

This study examined the effect of employee training and development on customer satisfaction in the banking industry in Tanzania, using the People’s Bank of Zanzibar (PBZ) in Dar es Salaam as a case study. In specific, the ...

This study examined advertising and the sales of products during different stages of product life cycle. The Coca Cola Kwanza Company was purposefully selected by this study and Coca Cola beverages were used as the products ...