The study was conducted at the Public Service Commission (PSC) located at Ilala Municipal in Dar es Salaam, Tanzania. The general objective of this study was to address the challenges facing the current human resource reports management system for PSC. Purposive sampling technique was used in selecting respondents who participated in the study. Data were collected through three methods which were interview, focus group discussion and documentary review while qualitative analysis was being used in analyzing data by putting together similar ideas. The study was guided by two specific objectives which were; to identify challenges facing current HRRSMS for PSC, to develop a Human Resource Reports Web-based Submission and Management Information System at PSC. The findings found that HR report submitted at PSC at low rate annually. The study found that the common challenges facing current report submission and errors occurrence during long calculations and proper generation of the report, difficult in monitoring the submission, limited hours of operation, funds, management commitment, and continues fall of HR reports submission from the stakeholders. The study also describes ways to develop a Web-based Human Resource Reporting Management Information System at PSC where the prototyping was adopted in system development, unity testing, user testing, system testing were conducted before official deployment of the system. It was concluded that the existence of the challenges facing current (papers) reporting management system at Po-PSC, which hinders supervision and compliance monitoring HR status in Public Service. The study recommends the PO-PSC to use web-based reporting management information system at PSC as the best solution to those listed challenges. On top of that, the study recommends that for smooth adoption of web-based reporting management information system must have strong stakeholder’s involvement, committed management change, and government support.

A Thesis for Master of Science Information Technology and System (MSc-ITS) of Mzumbe University