Assessing the impact of effective implementation of the public service regulatory framework in public service delivery: The case of Amana hospital

dc.contributor.author	Minja, Siah
dc.date.accessioned	2020-06-23T06:40:42Z
dc.date.available	2020-06-23T06:40:42Z
dc.date.issued	2019
dc.identifier.uri	http://hdl.handle.net/11192/3262
dc.description	A Dissertation Submitted in Partial Fulfillment of the Requirements for the Award of the Degree of Public administration of Mzumbe University	en_US
dc.description.abstract	The main objective of the study was to examine the impact of effective implementation of the public service regulatory framework in service delivery of health services. The study involved a determination of three main objectives and these included determining how does the Implementation of the Public Service Regulatory framework affect strategic planning for health services delivery at the Ilala Municipal Hospital, what is the ratio of Patients accessing health services at Ilala Municipal Hospital through the Implementation of the Public Service Regulatory framework and what factors constraining the implementation of result based performance approach for delivery of quality health services at Ilala Municipal Hospital. The study employed the case study research design in addressing the study objectives and data was collected from the primary and secondary sources through the use of questionnaires, interviews and documentary review. The study involved a simple size of 98 respondents and data collected was largely qualitative and it was analyze by the use of the statistical package for social science research version 20. The study has revealed that there is a relationship between the implementation of the Public service regulatory framework and the delivery of health services and this has been a result of integration of the components of the framework in the health delivery systems of the hospital and this is why patients at Amana hospital have accessed the expected health services provided, services are delivered on standards set within the framework and on the basis of the strategic plans and performances is evaluated towards ensuring that the implementation of the framework leads and influences the delivery of quality health services at Amana hospital. In spite of the challenges being faced including little budgets, politicization and weak quality assurance systems, the framework has had a positive impact on the health services being offered and this can be sustained through effective budgeting, transparent decision making, and integration of health services delivery systems with national health policies and involvement of stakeholder in the health services delivery systems	en_US
dc.language.iso	en	en_US
dc.publisher	Mzumbe University	en_US
dc.subject	Public services, Regulatory frame work, Health service-Delivery, Strategic Planning	en_US
dc.subject	National Health Policies, Delivery system	en_US
dc.title	Assessing the impact of effective implementation of the public service regulatory framework in public service delivery: The case of Amana hospital	en_US
dc.type	Thesis	en_US