Abstract:
This study aimed at examining the influence of training on employees‟ performance; it
involved a case study design where Tanga Urban Water Supply and Sewerage Authority
(Tanga UWASA) was selected. The study was guided by four research objectives which are: To examine training programmes offered by Tanga UWASA, To examine
performance evaluation methods used by Tanga UWASA, To examine the extent to
which training influences employees‟ performance at Tanga UWASA and To examine
challenges facing successful implementation of training programmes at Tanga UWASA.
Stratified Random sampling and purposive sampling techniques were used to select a
sample of 74 respondents for the study. Respondents were chosen from ordinary
employees, heads of departments and the management of Tanga UWASA. Data was
collected by using three tools namely; interview, questionnaires and documentary
review. The analysis of the collected data was done through the use of Statistical
Package for Social Sciences (SPSS).
The findings indicated that Tanga UWASA organises several training programmes and
employees are systematically selected to attend those programmes to acquire knowledge and skills. Also, Tanga UWASA as one of the public authority uses OPRAS as the only method to evaluate performance of her employees and there is involvement of
employees during evaluation.
On the other hand, the study used Chi-square test to find if training influences
employees‟ performance and the findings have shown a very positive influence of
training programmes organised by Tanga UWASA and employees‟ performance.
Training programmes have contributed to the increase of efficiency, productivity, rise of
customers‟ level of satisfaction and the increase of Tanga UWASA‟s competitive
advantage over other water supply authorities. Lastly, there are a lot of challenges which face effective implementation of training programmes such as shortage of fund,
favouratism, poor TNA and limited time used for training, so the study has made some
recommendations on what should be done to minimize or eliminate the challenges.
